Andrea Percy — Customer Success Manager
Proven healthcare, health-tech, and SaaS leader with 15 years of experience driving enterprise client success, retention, and multimillion-dollar revenue growth across health systems and startups. I thrive at the intersection of healthcare operations and SaaS technology, helping organizations scale through data-driven strategy, executive partnerships, and measurable client outcomes. 🏆 Career Impact Highlights -Managed $3M+ enterprise portfolios and supported $70M+ in expansion proposals, securing renewals and reducing churn risk. -Scaled SaaS operations from $1M to $11M ARR, supporting 400% team growth and building scalable success frameworks. -Drove 300% pipeline growth and $10M+ in expansion opportunities through customer success and GTM playbooks. -Led multi-EHR integrations (Epic, Cerner, Meditech, eCW) that reduced implementation time and improved client adoption. -Ranked #1 Regional Business Development Manager (2021), exceeding revenue/referral goals by 150%+ and expanding patient access. -Boosted patient referrals by 200% at Vein Clinics of America, driving significant revenue growth through physician and corporate partnerships. 💡 How I Add Value I excel at translating complex client needs into scalable SaaS solutions, whether through EHR integrations, proposal strategy, or client lifecycle optimization. With a track record of aligning customer outcomes with organizational growth, I deliver results that improve patient access, increase retention, and fuel revenue expansion. 👀 What’s Next Seeking senior roles in Client Success, Account Management, or Client Operations within innovative healthtech organizations where I can scale revenue, strengthen enterprise partnerships, and drive measurable client outcomes.
Stackforce AI infers this person is a Healthcare SaaS Executive with a strong focus on client success and revenue growth.
Location: Divide, Colorado, United States
Experience: 15 yrs 3 mos
Skills
- Customer Success
- Revenue Growth
- Client Success
- Saas Operations
- Business Development
- Strategic Partnerships
- Clinical Liaison
- Referral Growth
- Sales Leadership
- Partnership Development
- Community Engagement
- Revenue Generation
- Physician Liaison
- Referral Management
- Marketing Strategy
Career Highlights
- Managed $3M+ enterprise portfolios
- Scaled SaaS operations from $1M to $11M ARR
- Ranked #1 Regional Business Development Manager
Work Experience
athenahealth
Customer Success Manager (4 mos)
Hummingbird Healthcare
Client Success Executive (5 mos)
blockit
Client Success & Account Management Executive (2 yrs 4 mos)
Emerus Holdings, Inc.
Regional Business Development & Strategic Account Manager (1 yr 11 mos)
Vein Clinics of America
Senior Medical & Clinical Liaison (3 yrs 8 mos)
Elite Wellness Events, LLC
Sales Director (1 yr 2 mos)
Vein Clinics of America
Community & Employer Liaison (1 yr 8 mos)
Radiology Associates of North Texas, P.A.
Physician Liaison (9 mos)
Goldreich Orthodontics
Marketing Director (4 mos)
Pacific Dental Services
Patient Coordinator (2 yrs 8 mos)
Education
Bachelor of Business Administration (BBA) at University of Texas at Tyler
Associate's degree at Tyler Junior College
Associate of Science - AS at Tyler Junior College