Andrea Percy

Customer Success Manager

Divide, Colorado, United States15 yrs 3 mos experience

Key Highlights

  • Managed $3M+ enterprise portfolios
  • Scaled SaaS operations from $1M to $11M ARR
  • Ranked #1 Regional Business Development Manager
Stackforce AI infers this person is a Healthcare SaaS Executive with a strong focus on client success and revenue growth.

Contact

Skills

Core Skills

Customer SuccessRevenue GrowthClient SuccessSaas OperationsBusiness DevelopmentStrategic PartnershipsClinical LiaisonReferral GrowthSales LeadershipPartnership DevelopmentCommunity EngagementRevenue GenerationPhysician LiaisonReferral ManagementMarketing StrategyPatient EngagementPatient CoordinationOperational Management

Other Skills

Revenue & Profit GrowthCustomer EngagementSoftware ImplementationClient RelationsKPI DashboardsProcess Improvement ProjectsCross-SellingProcess Improvement ConsultingRenewalsKPI ReportingCross-functional CollaborationsBusiness StrategyROI OptimizationProduct OptimizationCollaborative Leadership

About

Proven healthcare, health-tech, and SaaS leader with 15 years of experience driving enterprise client success, retention, and multimillion-dollar revenue growth across health systems and startups. I thrive at the intersection of healthcare operations and SaaS technology, helping organizations scale through data-driven strategy, executive partnerships, and measurable client outcomes. 🏆 Career Impact Highlights -Managed $3M+ enterprise portfolios and supported $70M+ in expansion proposals, securing renewals and reducing churn risk. -Scaled SaaS operations from $1M to $11M ARR, supporting 400% team growth and building scalable success frameworks. -Drove 300% pipeline growth and $10M+ in expansion opportunities through customer success and GTM playbooks. -Led multi-EHR integrations (Epic, Cerner, Meditech, eCW) that reduced implementation time and improved client adoption. -Ranked #1 Regional Business Development Manager (2021), exceeding revenue/referral goals by 150%+ and expanding patient access. -Boosted patient referrals by 200% at Vein Clinics of America, driving significant revenue growth through physician and corporate partnerships. 💡 How I Add Value I excel at translating complex client needs into scalable SaaS solutions, whether through EHR integrations, proposal strategy, or client lifecycle optimization. With a track record of aligning customer outcomes with organizational growth, I deliver results that improve patient access, increase retention, and fuel revenue expansion. 👀 What’s Next Seeking senior roles in Client Success, Account Management, or Client Operations within innovative healthtech organizations where I can scale revenue, strengthen enterprise partnerships, and drive measurable client outcomes.

Experience

15 yrs 3 mos
Total Experience
1 yr 7 mos
Average Tenure
4 mos
Current Experience

Athenahealth

Customer Success Manager

Jan 2026Present · 4 mos · Remote

Hummingbird healthcare

Client Success Executive

May 2025Oct 2025 · 5 mos · Remote

  • Led enterprise client portfolios and $70M+ in expansion proposals, driving adoption and executive alignment for Patient Access-as-a-Service solutions. Directed proposal strategy, contract negotiations, and partnership programs that strengthened retention and positioned accounts for long-term growth.
Revenue & Profit GrowthCustomer EngagementSoftware ImplementationCustomer SuccessRevenue Growth

Blockit

Client Success & Account Management Executive

Oct 2022Feb 2025 · 2 yrs 4 mos · Remote

  • Owned a $3M ARR portfolio while scaling SaaS operations from $1M to $11M ARR as an early team member. Partnered with enterprise health systems on multi-EHR integrations, driving adoption, reducing onboarding friction, and influencing $10M+ in expansion opportunities.
Client RelationsKPI DashboardsProcess Improvement ProjectsCross-SellingProcess Improvement ConsultingRenewals+54

Emerus holdings, inc.

Regional Business Development & Strategic Account Manager

Nov 2020Oct 2022 · 1 yr 11 mos · Dallas-Fort Worth Metroplex · Remote

  • Ranked #1 Regional BDM in 2021, exceeding revenue/referral goals and expanding patient access across multiple markets. Built new referral partnerships, streamlined workflows through an interoperability initiative, and launched marketing strategies that boosted patient pipeline growth year over year.
KPI DashboardsProcess Improvement ProjectsKPI ReportingCross-functional CollaborationsBusiness StrategyCollaborative Leadership+44

Vein clinics of america

Senior Medical & Clinical Liaison

Mar 2017Nov 2020 · 3 yrs 8 mos · Dallas/Fort Worth Area · Remote

  • Recognized as a top performer nationally by boosting referrals 200% through physician and corporate partnerships. Partnered with clinical teams to streamline patient scheduling, delivered Salesforce training, and led educational workshops that increased referral-to-patient conversions.
KPI DashboardsKPI ReportingBusiness StrategyCollaborative LeadershipKey Account Relationship BuildingCustomer Relationship Management (CRM)+25

Elite wellness events, llc

Sales Director

Jan 2016Mar 2017 · 1 yr 2 mos · Texas · Remote

  • Launched and grew a regional wellness business, achieving top national sales performance. Secured corporate partnerships that expanded revenue through targeted wellness events.
KPI ReportingBusiness StrategyCollaborative LeadershipKey Account Relationship BuildingCustomer Relationship Management (CRM)Collaborative Problem Solving+22

Vein clinics of america

Community & Employer Liaison

Apr 2014Dec 2015 · 1 yr 8 mos · Dallas-Fort Worth Metroplex · Remote

  • Top-producing liaison, generating $2.1M in revenue (2014) and consistently exceeding consult and referral targets 3X per quarter. Built and managed corporate accounts, expanded community presence through events and trade shows, and trained new sales team members across Texas.
KPI ReportingTerritory Account ManagementBusiness StrategyCollaborative LeadershipKey Account Relationship BuildingCustomer Relationship Management (CRM)+23

Radiology associates of north texas, p.a.

Physician Liaison

Jul 2013Apr 2014 · 9 mos · Dallas-Fort Worth Metroplex · Remote

  • Recognized as Top Producing Physician Liaison (Q4 2013) while doubling referral market share in under a year. Managed key physician accounts, streamlined pre-authorization processes, and supported clinical conference needs to strengthen provider partnerships.
KPI ReportingBusiness StrategyCollaborative LeadershipKey Account Relationship BuildingCustomer Relationship Management (CRM)Radiology+25

Goldreich orthodontics

Marketing Director

Jan 2013May 2013 · 4 mos · On-site

  • Directed marketing strategy, events, and patient engagement campaigns that increased brand visibility and patient referrals. Coordinated budgets, contests, and community outreach to strengthen practice growth.
DentistryCustomer ExperienceCustomer EngagementRelationship BuildingBusiness Relationship ManagementSales and Marketing+7

Pacific dental services

Patient Coordinator

May 2010Jan 2013 · 2 yrs 8 mos · On-site

  • Oversaw daily operations for orthodontic and surgical teams, including patient scheduling, insurance verification, and case acceptance. Improved production through community outreach and patient education while managing A/R, reporting, and office marketing efforts.
DentistryCustomer ExperienceCustomer EngagementRelationship BuildingBusiness Relationship ManagementSales and Marketing+5

Education

University of Texas at Tyler

Bachelor of Business Administration (BBA) — Health/Health Care Administration/Management

Tyler Junior College

Associate's degree

Tyler Junior College

Associate of Science - AS — Pre-Bacehlors of Nursing

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