Anil Dubey

Operations Associate

Ghaziabad, Uttar Pradesh, India10 yrs 8 mos experience

Key Highlights

Over a year of experience in operations management.
Proficient in performance management and team leadership.
Strong background in vendor management and quality control.

Stackforce AI infers this person is a Customer Experience Manager with expertise in Operations and Vendor Management.

Contact

Skills

Core Skills

Operations ManagementPerformance ManagementTeam LeadershipVendor ManagementQuality ControlTeam ManagementLeadershipCustomer Service ManagementCustomer ServiceEducation

Other Skills

Data ManagementContact CentersProject PlanningRosteringGeneral Office WorkService DeliveryManpower HandlingEngaging PeopleConvincing PeopleLeadership DevelopmentOrganization SkillsAdministrative OrganizationTime ManagementDepartment ManagementTeamwork

About

With over a year as Assistant Operations Manager I contributed to managing employee performance, overseeing daily operations, and ensuring seamless administrative processes. My role encompassed monitoring performance, providing feedback, coordinating meetings, and assisting in strategic planning, inventory management, and budgeting. I also supported training and coaching efforts to enhance team capabilities while maintaining accurate records to optimize operational efficiency. My professional journey spans multiple roles in operations, vendor management, and customer service with organizations like Paytm, MakeMyTrip, and iEnergizer. My focus has been on fostering collaboration, maintaining quality standards, and streamlining processes to drive team productivity. Proficient in performance management, customer support, and leveraging tools like Microsoft Excel and Power BI, I bring a structured approach to organizational success.

Experience

10 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Makemytrip

2 roles

Assistant Operations Manager

Sep 2024 – Sep 2025 · 1 yr · On-site

Managing and overseeing the work of employees
Monitoring employee performance and providing feedback
Assisting in administrative tasks like scheduling meetings
Assisting the manager in organising, planning and implementing strategy
Handling inventory management and ordering supplies
Training and coaching new employees
Maintaining records and files
Assist in budgeting and resource allocation

Data ManagementContact CentersProject PlanningRosteringPerformance ManagementGeneral Office Work+11

Operation Leader

Sep 2023 – Sep 2024 · 1 yr · On-site

LeadershipData ManagementTeam ManagementTeam LeadershipRosteringTeamwork+6

Paytm

Vendor Management

Dec 2022 – Aug 2023 · 8 mos · Noida, Uttar Pradesh, India · On-site

Managed vendor quality in Paytm's Noida center, ensuring smooth processing and monitoring quality dashboard.
Conducted regular meetings with vendors on Google Meet to maintain quality standards and certifications.
Regular Connect with Vendors ,ASPL, ICCS, Ileads & Tatwa Technology

Quality SystemQuality ControlQuality AuditingCommunicationVendor Management

Makemytrip

Operations Leader

Jan 2021 – Nov 2022 · 1 yr 10 mos · On-site

Motivated colleagues to ensure work was done in a proper manner, fostering a culture of teamwork and collaboration.
Planned rosters efficiently to optimize team productivity and ensure smooth operations.
Engaged employees through various initiatives, enhancing morale and job satisfaction.
Managed people effectively, providing guidance, training, and coaching to support their professional growth.

LeadershipTeamworkPeople ManagementCommunicationTeam Management

Career break

Personal goal pursuit

May 2020 – Jan 2021 · 8 mos · Noida, Uttar Pradesh

Ienergizer

2 roles

Customer Service Leader

Promoted

Dec 2018 – May 2020 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

Managing Daily Operations In Mybiz B2B Post Sales

Computer-Aided Design (CAD)People ManagementSupport ManagementService OperationsCustomer Service ManagementOperations Management

Customer Service Executive

Oct 2015 – Dec 2018 · 3 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

Ensured customer satisfaction by addressing and resolving issues raised on calls.
Maintained strong connections with corporate clients to enhance customer experience.
Collaborated with cross-functional teams to improve customer care processes.

CoachingCommunicationCustomer Service