May 2024 – Jan 2025 · 8 mos · Mumbai Metropolitan Region · On-site

• Aligned Support and Engineering teams with Customer Success Metrics to improve customer health
• Minimized frictions between teams by recommending team meetups for process and KRA changes
• Collaborated with leaders to enhance team collaboration and efficiency

Jul 2022 – Mar 2024 · 1 yr 8 mos · Remote · Remote

• Upekkha is YC for India SaaS. I work closely with the Managing Partners to understand the Org priorities, collaborate with leaders to translate them into Key Initiatives and track them to closure. My role entails continuous conversations with the Leadership Team to uncover bottlenecks in execution and build synergies with internal or external team members to bridge gaps. Some of my other day to day action include
• Aligning the team based on Org Priorities and OKRs
• Partnering with leaders on developing and executing strategy and steering change
• Shaping and executing projects of high-impact
• Budgeting and Forecasting
• Building and maintaining Org KPI, Changes and Results
• Communicating Priorities and Results through established rhythms

Jan 2018 – Jun 2022 · 4 yrs 5 mos · Pune/Pimpri-Chinchwad Area · Remote

• At Propellor.ai, I grew the tech team by building the recruitment practices and mechanisms for Attract, Hire and Onboard. We grew in in number, built systems to enable smoother transition from a Consulting to Product cum Consulting Company. We built ways to engage and gauge performance through continuous dialoguing and understanding the needs of the team and the aspirations of the person.
• Observing the Needs of the Organisations : Process Driven Approach while building custom practices in Talent Acquisition.
• Building Cohesiveness among people : Conversing and crafting future at work that they own and enjoy, as they do!
• Team leader and a player: Loved the planning, action, failing and re-drafting new plans on the go!

Dec 2014 – Jan 2018 · 3 yrs 1 mo · Pune · Remote

• Kelp is a pioneer in simplifying the legal complexities in Prevention of Sexual Harassment at the workplace (PoSH) and along the way we aim to demystify the less understood subject of Diversity, Equity and Inclusion (D,E&I). I wore multiple hats here including writing, developing content, liaising with Clients, training as well as maintaining updates on the changes in the law. Some key projects that I worked on includes
• Policy writing on Anti Sexual Harassment for Women at the Workplace for over 50+ Clients
• Training and guidance for Senior Managers and IC members for 3 - 4 MNCs
• Customised E-Learning Programs for Organisations - Indian languages included.

Aug 2011 – May 2013 · 1 yr 9 mos

• Mphasis Limited is an Indian multinational information technology services and consulting company. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services
• I worked in multiple roles from BPO Training to Recruitment. Some key projects that I worked on during my stint at Mphasis include:
• 1. Conducted programs for ~2000+ new joiners across BPO, Application and Infrastructure Technology Business Units, 70% FTE
• 2. Co-facilitated ~20+ programs for CSEs and Managers on Customer Delight and Sales Techniques to improve CSAT and Sales Targets
• 3. Represented and grew the brandname in Tier-1 B/T-School Campuses, developing the channel as an alternate source of Hiring
• 4. Partnered with the Head of Capability Building for hiring, training and deployment of ~2000 employees, generating a cost saving of 5X

Apr 2004 – Jul 2011 · 7 yrs 3 mos

• Conduct Behavioral programs for Junior and Mid-Level employees

Dec 2001 – Mar 2004 · 2 yrs 3 mos · Bengaluru · On-site

• Iseva was a Bangalore-based BPO focused on Customer support for Global Banks, Tech Products. My role here started with training new joiners to understand their role as a Customer Support Executive. After training over 200+ employees, I moved into Refresher Training, to help and support teams to respond in a proactive and positive manner to customers.
• I worked on projects including Citibank Mortgage, Stamps.com, Internal sales (Sales Pitch), and other Tech Customer Service Teams.