Aug 2024 – May 2025 · 9 mos

• Following my tenure at Marsh McLennan, I took a deliberate career break to invest in personal and professional development.
• During this time I deepened my knowledge of emerging technologies including blockchain, digital assets, and low/no-code platforms, attending key industry conferences including Token2049 and the Bitcoin Conference.
• I also undertook extensive international travel across the USA, UAE, and Asia, broadening my global perspective ahead of my next senior engagement.

Aug 2022 – Jul 2024 · 1 yr 11 mos · London, England, United Kingdom

• Reporting directly to the Global Marsh Technology CIO, serving as a trusted strategic advisor and operating as an extension of senior leadership across a globally matrixed organisation.
• Accountable for Global Marsh Technology Planning & Operations across a $300m P&L annual budget.
• Partnered with C-suite and senior stakeholders across technology, finance, and operations to align strategic priorities, drive decision-making, and ensure execution at pace.
• Acted as a key liaison between leadership and global teams, translating strategy into operational reality across multiple geographies.
• Key achievements:
• . Led the development and global rollout of the Marsh Technology Front Door Intake process — driving greater transparency across spend, prioritising strategic roadmap delivery, and delivering c.$30m in cost avoidance by eliminating non-strategic initiatives.
• . Owned Budget 2023 and Budget 2024 planning cycles for Marsh Technology in close collaboration with Finance, Operations and IT teams across the c.$300m P&L.
• . Led consolidation of the 3-year READY programme opportunities through data-driven analysis, driving transparency and accountability — resulting in c.$50m in annual savings.
• . Served as Marsh Technology BU Lead for Planview (EA & Portfolios), enabling better strategic decision-making through improved reporting accuracy and data capture.
• . Led and mentored a globally distributed team of Senior Specialists across India, Ireland, and the UK.

Jan 2022 – Jul 2022 · 6 mos

• Accountable for driving the delivery of key releases within the Accelerate Transformation Programme - one of the largest transformation programmes in the country (budget >£400m) - building new IT BSS capability for the VMO2 consumer and fixed base.
• Leading, empowering and developing a team of c.800 headcount (mix of FTE, contractors, suppliers, including matrix management), including hiring / rotation of team members, resource alignment, prioritisation, and distribution of project work.
• Cross functional, matrix stakeholder management comprised of Senior Director and C-Level (CIO, CMO, CTO), including Chief of Staff duties
• Building and embedding new governance processes and structure including E2E programme planning, RAID, Change Requests, Incident prioritisation, leading to transparent accountabilities and sharper focus on key priority challenges.
• Reducing c.£3m annual spend, through resource efficiencies & vendor contracts.

Mar 2021 – Dec 2021 · 9 mos

• Accountable for the overall IT delivery of transformation projects & programmes, including 5G stand-alone, Intelligent Networks, OSS & HR (People Operations) IS Core Transformation.
• Leading, empowering and developing a team of 100+ headcount (mix of FTE, contractors & suppliers), comprised of Programme & Project Managers, Business Analysts, Solution Designers / Architects & Test Leads, including hiring / rotation of team members, resource alignment, prioritisation and distribution of project work.
• Cross functional, matrix relationship / exec level stakeholder management (Finance, Networks, Service Management, Risk Management, Operations, IT Infrastructure, Regulatory, Finance, PMO, People Operations)
• Devised and embedded governance and structure into existing and new programmes, resulting in programmes being on track to deliver
• Sign off for new business case of combined HRIS platform following the JV between Virgin Media and O2 (£7m across 2.5 years).

Jan 2018 – Jan 2020 · 2 yrs · London, England, United Kingdom

• Led Amazon's CTPS Compliance & Risk Management teams through multiple transformation initiatives, ranging from digital transformation to leaner processes. Key results included 20% headcount efficiencies, time savings of 98%, and improved forecast accuracy. Developed a best-in-class team, who became a benchmark for the capacity planning function across Amazon's worldwide operations.
• Achievements:
• Increased transparency and took control of costs by devising and rolling out a worldwide monthly forecast process for worldwide Compliance (c1,000 headcount), generating a c.20% saving in annual compliance headcount through accurate planning.
• Expanded, customised and rolled out monthly forecast process, through partnerships with worldwide Operations, Product, Tech, Finance, Recruiting and Marketing teams, across CTPS Buyer and Seller abuse teams (c. 8,000 headcount), enabling greater transparency and accuracy of transaction volumes and headcount hiring.
• Digitally transformed the manual capacity planning tool by devising and project managing the tech teams to build and execute an automated capacity planning tool for the CTPS capacity planners. Time saved – 98% (4 hours to 4 minutes) in the new tool.
• Program managed tech teams on automation of manual driver based volume planning data for all of CTPS product and business teams – enabling forecast accuracy to rise from 64% (manual) to 93% (using the automated tool).
• Prevented a regulatory fine of €3bn by constructing and presenting a thought leadership paper, to senior leadership, to ensure TRMS Compliance met an urgent regulatory requirement by a required date. Project managed the reprioritisation of operations headcount to fulfil this requirement.
• Managed, led and developed a team of Program Managers to plan global Compliance headcount requirements across 5 main functions (c.1,000 headcount).

Jan 2011 – Jan 2018 · 7 yrs · United Kingdom

• Providing interim Business, Digital and Finance Transformation delivery via effective Program, Project & Change Management.
• All services provided on an interim basis.
• Clients & Outcomes included:
• FMCG:
• Diageo (via RGP)
• Delivery of Anaplan planning software across 4 pilot markets in 12 weeks.
• Delivery of Zero Based Budgeting, via Anaplan, across Europe – establishing £13m savings across 3 years
• SABMiller
• Delivery of IT Transformation, in a Finance lead capacity. $120m Opex savings across 3 years.
• Media / Tech / Telecoms
• Reuters
• Delivery of 15% margin improvement via effective pricing, through quote tools, for Life Sciences.
• SSE Enterprise Telecoms
• Delivery of data cleanse for Revenue and Cost of Sales databases, identifying c £1m savings
• Delivery of new standardised processes to maintain financial viability of records
• Pearson
• Delivery of reduced month end timelines by 1 working day
• Delivery of new financial reporting pack addressing risks and opportunities ahead of time.
• Pharma / other:
• Seqirus
• Delivery of new funding process for £180m EDGE programme
• Delivery of new financial trackers
• Delivery of new project closure processes
• Aligning PMO and Finance team behaviours
• Cushman & Wakefield
• Delivery of $7m a year staff cost savings by modelling and implementing new company wide LLP structure

Jan 2007 – Jan 2008 · 1 yr

• Business Partner to the VP’s of HR & Finance and Heads of IT & Real Estate (G&A Teams)
• Achievements:
• Proposed (and helped implement) to bring outsourced HR staff back in house - Savings of $1m a year on the HR P&L
• Persuaded and worked with VP of IT to undertake an IT mobile phone audit - Savings of $0.5m a year on the IT P&L
• Partnered with Global Head of Travel in implementing a revised travel policy - Savings of $1.6m a year on the Travel P&L

Jan 2000 – Jan 2004 · 4 yrs

• Worked across various sectors, including Home & Small Business, S&P, Global, to provide Financial support and guidance.
• Achievements:
• Reduced man processing time by 6 hours a day by automating daily sales reporting
• Built a new automated KPI pack for Small & Medium Business division, helping teams to understand and react on key trends for sales / channel / product
• VP Outstanding Contribution Award for services to Dell