Dec 2024 – Mar 2025 · 3 mos · Bengaluru, Karnataka, India

Mar 2022 – Dec 2024 · 2 yrs 9 mos · Bengaluru, Karnataka, India

• ClearFeed is an AI-powered support tool used by modern teams to support customers / employees on Slack and MS Teams. I take care of product, customer onboarding and ongoing support to customers.
• Read more on the "Why Traditional support tooling like Zendesk and Intercom are not built for complex team products" - https://twitter.com/ankjain86/status/1658560486261264384

Dec 2020 – Feb 2022 · 1 yr 2 mos · Hybrid

• Let Product at Skit through a hyper-growth phase where the business grew 3x, the product team grew 4x and we expanded from being an Indian company to a global company. My key strategic contribution was to shift the company's focus from professional services to pre-built AI applications, which boosted gross margins and reduced sales cycles.
• Key product initiatives included no-code platform to build voice bots and pre-built applications for verticals (biggest use-case was outbound calls for debt collection).

Apr 2017 – Jul 2020 · 3 yrs 3 mos · Bengaluru Area, India

• At SprintAI, we were builing a new 'Inventory Management' stack for retailers and brands where stores doubled as warehouses for online fulfillment. Part of YC W20 and Target Accelerator. We shut down operations due to the heavy Covid19 impact on our target segment. More details on our journey is here - https://medium.com/swlh/india-us-saas-debate-44fff74706a4
• I was responsible for fundraising, early sales and product direction.

May 2015 – Mar 2017 · 1 yr 10 mos · Bengaluru Area, India

• Part of the product team that launched Peer to Peer (p2p) marketplace on Junglee.com and Amazon. Our biggest use-case was to enable individuals to sell products to customers in the same city.
• Led customer research (partnership with UX research), built and launched the end-to-end product experience of how customers will search, discover, and buy 'used' and 'locally produced' products across 10+ categories
• Increased organic traffic to used products by launching 'Used Product Recommendations' on product detail pages and stand-alone feed 'Amazon Local Finds'

Nov 2011 – Mar 2014 · 2 yrs 4 mos · Thanjavur Area, India

• Led product development and roll-out of India's first mobile health platform for door-to-door screening and treatment for diseases like diabetes and hypertension. This included a mobile application for health workers, GPS based disease monitoring dashboard, Risk Classification Algorithms and Electronic Health Records (EHR).
• About ICTPH: Founded by Dr. Nachiket Mor (Ex-Director, Bill and Melinda Gates Foundation, India), ICTPH is a knowledge powerhouse for next-generation primary health care delivery models in India for National-level Policy and Advocacy impact.

Jun 2010 – Oct 2011 · 1 yr 4 mos · India

• Joined early stage (<20 employees).
• Responsible for Business Development and New Vertical Sales in North India.
• Helped set up Delhi office, Customer development in Middle East.
• On boarded several retail clients including Nike, Pizza Hut, Spice and Turtle.
• Rolled-out personalized loyalty programs for different verticals - FnB, Apparel, Mobiles.

Aug 2009 – Jun 2010 · 10 mos

• Employee #5.
• No Code platform to build CRM like business applications. Ran demand generation and focused on awareness, activation and acquisition part of the funnel. Key channels included out-bound emails, Linkedin and webinars.

May 2007 – Jul 2007 · 2 mos

• Developed a working model of a satellite communication system for a client POC.