Ankit Malpani

CEO

Pune, Maharashtra, India8 yrs 6 mos experience

Highly Stable

Key Highlights

Proven track record in leading high-performing teams.
Expert in driving customer success and retention strategies.
Skilled in implementing large-scale SaaS solutions.

Stackforce AI infers this person is a SaaS and Customer Success expert with a strong focus on project delivery and operational excellence.

Contact

ankit.malpani@airefined.com LinkedIn

Skills

Core Skills

Project & Delivery ManagementCustomer Success StrategyProcess OptimizationProject ManagementClient Relationship Management

Other Skills

Account ManagementAdaptationAgile MethodologiesApplication Programming Interfaces (API)AsanaBRDsBack-End Web DevelopmentBusiness AnalysisBusiness Process ImprovementBusiness RequirementsBusiness StrategyBusiness-to-Business (B2B)CRM SoftwareClient OnboardingClient Relations

About

Senior SaaS & Customer Success Leader with 8+ years of experience driving project delivery, client retention, and team growth across SaaS, CRM, and digital transformation initiatives. Proven track record in leading high-performing teams, enhancing service delivery, and aligning operations with strategic business goals. I have successfully managed large-scale software delivery projects, guided cross-functional teams, and built long-term client partnerships through a strong customer-first mindset. Skilled in implementing SaaS solutions, optimizing workflows, and introducing process improvements that deliver measurable outcomes. Core expertise includes Project & Delivery Management, Customer Success Strategy, SaaS Implementation, Client Relationship Management, Process Optimization, and Cross-functional Leadership. Proficient in Agile methodologies and tools like Jira, Zoho Projects, Freshdesk and analytics platforms to ensure quality, efficiency, and stakeholder satisfaction. Passionate about developing talent, driving operational excellence, and enabling organizations to achieve sustainable growth in competitive markets.

Experience

8 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

9 mos

Current Experience

Airefined

Delivery Head

Sep 2025 – Present · 9 mos · Pune, Maharashtra, India · Hybrid

Agnotic technologies

Delivery Head

Jan 2025 – Aug 2025 · 7 mos · Pune, Maharashtra, India · On-site

In my role as Delivery Head at PraisElite Technologies Pvt Ltd, I am responsible for leading software development projects and ensuring successful deliveries for our clients.
My key focus areas include:
1. Leading end-to-end delivery of multiple large-scale SaaS and custom software projects for enterprise clients across diverse industries, ensuring on-time delivery aligned with contractual SLAs and quality benchmarks.
2. Owning P&L for the delivery vertical, including budgeting, resource allocation, cost optimization, and profitability tracking.
3. Building and nurturing long-term client partnerships, conducting quarterly business reviews (QBRs), and driving upsell/cross-sell opportunities that contribute to account growth.
4. Overseeing multi-disciplinary teams (project managers, developers, QA, customer success) across multiple time zones, fostering a high-performance and collaborative culture.
5. Implementing Agile & hybrid delivery frameworks, introducing sprint ceremonies, backlog grooming, and KPI dashboards to enhance transparency and predictability.
6. Driving process automation and tool adoption (Jira, Confluence, Zoho, analytics platforms) to improve project tracking, reporting, and inter-departmental communication.
7. Managing risk assessment and mitigation strategies for high-stakes client projects, ensuring zero critical delivery failures.
8. Coordinating with pre-sales teams on solution design, proposal reviews, and effort estimation for RFP/RFQ responses.
9. Championing talent development through mentoring, performance reviews, and career progression planning for delivery managers and team leads.
10. Acting as an escalation point for strategic accounts, resolving conflicts and ensuring customer satisfaction levels above 90%+ consistently.
11. Collaborating with the leadership team to align delivery roadmaps with business strategy and market expansion goals.

SaaS ImplementationProject ManagementAgile MethodologiesClient Relationship ManagementProcess AutomationRisk Assessment+2

Sell.do

3 roles

Head of Sales

Promoted

Aug 2024 – Nov 2024 · 3 mos

Team Hiring and Development: Led the hiring, training, and development of a high-performing sales team, focusing on skill-building, motivation, and fostering a collaborative team culture.
Achieving Sales Targets: Working towards sales targets with a strategic focus on pipeline management and team goal alignment.
End-to-End Deal Ownership: Managed the entire sales cycle, from delivering product demos to final closure, including generating quotes, negotiating terms, following up on leads, and securing timely payments from prospects.
Deal Monitoring and Performance Review: Conducted regular deal monitoring and performance reviews for the team, ensuring high standards in sales processes and timely closures.
Contract Creation and Onboarding Initiation: Oversaw contract creation and initiated the onboarding process, ensuring a smooth transition from sales to implementation for new clients.

Sales ManagementTeam DevelopmentPipeline ManagementContract CreationCustomer Success StrategyClient Relationship Management