Ankur Daiya

Operations Associate

Mumbai, Maharashtra, India9 yrs experience

Highly Stable

Key Highlights

35% increase in sales within first quarter at Gokyo.
Trained over 15 teams on mountain gear at Decathlon.
Recognized for outstanding visual merchandising execution.

Stackforce AI infers this person is a Retail Operations and Outdoor Leadership expert with a focus on customer experience.

Contact

Skills

Core Skills

Retail OperationsTeam LeadershipProduct ManagementProject ManagementCustomer ExperienceOutdoor Leadership

Other Skills

Analytical SkillsBusiness DevelopmentVisual MerchandisingCustomer Experience DesignProduct DevelopmentConcept DevelopmentProduct TrainingExceeding Customer ExpectationsOperational EfficiencyCustomer ServicePnL ManagementMerchandisingProduct LaunchProduct TestingProduct Design

About

I come from a strong operations and execution background with hands-on experience across retail and outdoor environments. Over the past few years, I have worked in leadership roles at Decathlon and currently as a Store Manager at Gokyo Outdoor Apparel, where I manage end-to-end store operations including planning, execution, team leadership, and performance tracking. My role involves coordinating inventory, vendors, merchandising, and ensuring a high-quality customer experience. My journey also includes leading outdoor trekking groups, where I developed strong skills in coordination, decision-making, and problem-solving in dynamic environments. These experiences have shaped my ability to manage people, handle pressure, and deliver results consistently. I’m particularly interested in roles focused on operations, project coordination, and execution, where I can contribute to building efficient systems and scalable customer experiences. With a strong foundation in retail, outdoor leadership, and on-ground execution, I bring a practical, ownership-driven approach to every challenge. Open to opportunities across retail, startups, and experience-driven businesses.

Experience

9 yrs

Total Experience

3 yrs 11 mos

Average Tenure

1 yr 2 mos

Current Experience

Gokyo outdoor clothing & gear

Store Manager

Mar 2025 – Present · 1 yr 2 mos · Pune, Maharashtra, India · On-site

Spearheaded the launch and operations of Gokyo’s Pune store — managing business strategy, visual merchandising, and team leadership. Took full ownership of store performance and brand presence, combining commercial thinking with design and outdoor expertise.
Key Achievements:
Successfully launched and established the first Gokyo store in Pune, overseeing setup, layout, and visual identity from scratch.
Delivered a 35% increase in monthly sales within the first quarter through assortment optimization and customer-focused display strategies.
Conceptualized window and mannequin displays that improved walk-ins and conversion by over 25%.
Implemented a local marketing and event strategy in collaboration with the founder — integrating community hikes and brand storytelling.
Trained and led a team of 4+ associates, building a high-performance culture centered on ownership and outdoor product knowledge.
Ensured consistent brand visual language through planogram management, product zoning, and seasonal refresh cycles.
Introduced feedback loops between store customers and the product design team, influencing assortment planning.
Recognized internally for driving entrepreneurial results and exceptional visual execution within the first 6 months of operations.
Core Strengths:
Entrepreneurial Mindset | Retail Operations | Visual Merchandising | Brand Launch | Team Leadership | Data-Driven Growth | Customer Experience Design

Analytical SkillsBusiness DevelopmentRetail OperationsTeam Leadership

Decathlon sports india

3 roles

Product Trainer – Mountain Sports

Oct 2024 – Jan 2025 · 3 mos · On-site

Parallelly handled the role of Product Trainer for new recruits and store teams across the region.
Key Achievements:
Conducted over 15+ product training workshops on mountain gear, safety equipment, and backpacking essentials.
Designed interactive learning modules and product demos to improve advisor confidence and product storytelling.
Improved store-level product knowledge scores by 22%, directly contributing to enhanced customer experience.
Collaborated with regional leaders to standardize product training practices and ensure alignment with brand guidelines.

Team LeadershipProduct Training

Team Lead and Head of Department - Mountain Sports

Promoted

Jan 2024 – Jan 2025 · 1 yr · On-site

Promoted to Department Manager, leading a high-performing team and managing end-to-end operations for the Mountain Sports category.
Key Achievements:
Achieved 28% YoY sales growth through strategic product zoning, cross-merchandising, and visual campaign execution.
Recognized for “Outstanding Visual Merchandising Execution” at the national level for innovative product wall and mannequin styling concepts.
Maintained 95%+ stock health and planogram adherence, ensuring both commercial and aesthetic consistency.
Trained and mentored a team of 12 sport leaders, improving KPIs in conversion, customer feedback, and visual quality.
Organized in-store events and community hikes that drove repeat traffic and engagement.

Project ManagementOutdoor Leadership

Omni Sport Advisor – Mountain Sports

Jan 2022 – Jan 2024 · 2 yrs · On-site

Started my journey with Decathlon as an Omni Sport Advisor for the Mountain Sports department, combining product expertise with outstanding customer experience on the shop floor.
Key Achievements:
Recognized as one of the top-performing advisors in Mumbai with the highest customer satisfaction (CSAT 4.9/5) and repeat customer base.
Built a strong community of loyal customers (“raving fans”) through personalized product recommendations and post-purchase follow-ups.
Led the “Expert Advice” topic across the store — training peers to deliver high-quality, solution-driven consultations.
Drove a 15% uplift in category conversion rate through storytelling-based selling and technical product demonstrations.
Supported the visual merchandising team in setting up weekly product highlights and sport-focused displays.

Team LeadershipExceeding Customer ExpectationsCustomer Experience

Bombay trooper

Product Consultant & Design Team Member

Jan 2024 – Oct 2025 · 1 yr 9 mos · Mumbai, Maharashtra, India · Hybrid

Worked with the Bombay Trooper design team to develop outdoor and utility wear. Combined creative direction with functional insights drawn from field testing and retail experience.
Key Highlights:
Provided design feedback on technical products (e.g., cargo utility trousers, outdoor lifestyle wear).
Collaborated on product concept, detailing, and visual presentation.
Contributed to creative content and brand storytelling around new launches.

Product DevelopmentConcept DevelopmentProduct Management

Treks and trails india

Outdoor Leader & Backend Customer Support Executive

Mar 2017 – Jan 2022 · 4 yrs 10 mos · Mumbai, Maharashtra, India · Hybrid

Balanced on-ground leadership with customer service and event coordination for one of India’s leading adventure travel companies.
Key Highlights:
Led treks, outdoor events, and adventure programs across Maharashtra.
Managed logistics, bookings, and participant communication.
Resolved client queries and coordinated with suppliers for seamless event execution.
Built strong community engagement through experiential adventure programs.

Outdoor LeadershipOperational Efficiency