A

Anso M

Operations Associate

Chennai, Tamil Nadu, India4 yrs 5 mos experience
Most Likely To Switch

Key Highlights

  • Achieved high KRA evaluation score.
  • Contributed to TAT reduction initiatives.
  • Improved operational efficiency significantly.
Stackforce AI infers this person is a skilled professional in the Insurance industry with strong operational and analytical capabilities.

Contact

Skills

Core Skills

Account MonitoringPartner HandlingPayment ProcessingCustomer Support

Other Skills

Incentive ProcessingFund ApprovalsMIS ReportingPackage ModificationsPremium RefundsCommission AnalysisFinancial ReportingAccount ReconciliationCommissionRecords ManagementTally ERPUltrasonic TestingEmail ManagementTrust OperationsPayment Gateways

About

Hey Hi, In the world of insurance happily having a 4 year of experience and I am currently associated with SHAI, contributing in the capacity of Partner Handling and Account Monitoring. I bring strong operational expertise, analytical thinking, and performance-driven execution to ensure smooth business processes and partner satisfaction. Key Responsibilities • Managing partner relationships and account monitoring activities • Handling incentive processing and fund approvals efficiently • Processing NRE refunds in compliance with company policies • Preparing and analyzing MIS reports for performance tracking • Ensuring operational accuracy and timely execution of deliverables ⸻ Key Achievements • Achieved 106/110 points in the latest KRA evaluation • Successfully completed Q-basis certifications • Contributed to significant TAT reduction and cost optimization initiatives • Improved operational efficiency through structured monitoring and reporting ⸻ Technical Skills • Power BI • SQL • MS Office (Advanced Excel, Word, PowerPoint)

Experience

4 yrs 5 mos
Total Experience
2 yrs 2 mos
Average Tenure
2 yrs 4 mos
Current Experience

Star health and allied insurance co. ltd

Team Lead

Feb 2024Present · 2 yrs 4 mos

  • Monitoring partner account and payout (remuneration)
  • Employees incentive fund approval and Agency team handling
Partner HandlingAccount MonitoringIncentive ProcessingFund ApprovalsMIS Reporting

Netflix

Assistant Manager

Jan 2021Feb 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India

  • Handle package modifications personally in case of errors during online selection at the customer’s end. Process premium refunds if duplicate payments are credited to the Netflix Pool account. Modify contact numbers in case of issues related to SMS notifications or auto deductions. Address premium payment issues encountered during online transactions. Resolve payment clearance delays or stuck transactions effectively. Submit MIS reports to the Head Office in a timely manner. PG software used.
Package ModificationsPremium RefundsMIS ReportingPayment ProcessingCustomer Support

Education

Cloud computers

Power BI & SQL

Feb 2025Feb 2026

MCET

Master of Business Administration

Jan 2019Jan 2021

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