Anupama Janardhanan

Operations Associate

India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led architectural design for customer support frameworks.
Proven expertise in managing cross-functional initiatives.
Recognized for driving operational effectiveness in fintech.

Stackforce AI infers this person is a Fintech Solutions Engineer with strong API and customer support expertise.

Contact

Skills

Core Skills

Technical SupportCustomer Experience

Other Skills

APIAgile MethodologiesAnalytical SkillsAnalyticsApplication Programming Interfaces (API)CC++Cascading Style Sheets (CSS)Client CommunicationCoachingCommunicationConstructive FeedbackCritical ThinkingCustomer EngagementCustomer Experience Management

About

Seasoned technology professional with 6+ years of progressive experience in fintech solutions engineering and product support, currently leading a team of 8 engineers. Proven expertise in managing cross-functional initiatives, refining customer experience, and architecting scalable support solutions for complex financial APIs. Recognized for driving operational effectiveness, reducing incident recurrence, and aligning solution strategies with broader product and business goals. Adept at blending technical direction with stakeholder engagement and product innovation in a fast-paced, product-centric environment. CORE COMPETENCIES • Strategic Problem Solving & Incident Management • Cross-Team Collaboration & Customer Success • RESTful API & Enterprise API Support (Accounts, Transfers, Payments) • Low-Code/No-Code Implementations (e.g., Elements Platform) • Root Cause Analysis & Monitoring Strategy • Documentation & Knowledge Management • Stakeholder & Escalation Communication • Technical Leadership & Team Development • SQL, MySQL | Microsoft Office | CRM Tools

Experience

7 yrs 9 mos

Total Experience

3 yrs 10 mos

Average Tenure

7 yrs 4 mos

Current Experience

Open financial technologies

4 roles

Manager Product Support

Jul 2025 – Present · 11 mos

Lead Product Support Engineer

Promoted

Sep 2023 – Aug 2025 · 1 yr 11 mos

Lead architectural design of customer support frameworks across multiple product modules including current accounts, virtual accounts, and API-based payment systems.
Partner cross-functionally across Product, Engineering, and Business units to solve complex, ambiguous issues impacting customer experience.
Define long-term support strategies by performing deep root cause analyses and documenting repeat alert/incident patterns shared by NOC teams.
Spearhead post-release review process, creating must-have checklists and scenario validations for new product/feature rollouts.
Own the communication of incidents, events, and product issues with external stakeholders and internal teams, ensuring transparency and accountability.
Drive quality improvements by proposing updates to internal PSE documentation based on operational feedback and evolving support needs.
Act as the primary contact for client escalations and collaborate to deliver solutions with high customer satisfaction.
Author knowledge-sharing documentation and best practices to scale support mindset across the company.