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Anushka Awasthi

Customer Success Manager

Gurugram, Haryana, India6 yrs experience

Key Highlights

  • Over 5 years of experience in Customer Success
  • Expert in driving product adoption and client engagement
  • Strong focus on building trust and relationships with clients
Stackforce AI infers this person is a Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Enterprise Account ManagementCustomer AdvocacyProduct AdoptionData Analysis & ReportingPortfolio ManagementStakeholder ManagementProject ManagementBusiness Relationship ManagementCross-functional CoordinationClient OnboardingTraining & EnablementEscalation ResolutionConflict ManagementSubject Matter ExpertsProblem Solving

About

I’m driven by one simple goal - helping customers succeed and see real value in what they use every day. With over 5 years in the tech and SaaS space, I’ve had the chance to work closely with clients across industries - understanding their needs, solving challenges early, and turning data into decisions that make a measurable impact. I love using tools like Tableau, Power BI, and SQL to uncover insights that tell a story; the kind that helps teams make smarter moves, build stronger relationships, and grow together. Over the years, I’ve learned that success in Customer Success isn’t just about retention or renewals but it’s more about trust, empathy, and the ability to translate feedback into strategies that actually work. Outside of work, I’m always up for conversations about how data shapes customer experience, what makes users stay, and how teams can collaborate better. If you think I could add value to your customer journey, drop me a message.

Experience

6 yrs
Total Experience
8 mos
Average Tenure
8 mos
Current Experience

Info edge india ltd

Senior Manager, Customer Success

Sep 2025Present · 8 mos · Gurugram

  • 1- Managing a portfolio of enterprise clients worth ₹64 Crores and serving as the main point of contact to ensure smooth communication and strong relationships.
  • 2- Leading Quarterly Business Reviews (QBRs) to track progress, align on goals, and demonstrate the value delivered to clients.
  • 3- Running training and enablement programs to help clients use our products effectively and get maximum benefit.
  • 4- Collaborating with internal teams (sales, product, operations) to address client needs and deliver customized solutions.
  • 5- Driving product adoption and engagement to ensure clients gain real value from Naukri’s solutions.
Enterprise Account ManagementCustomer AdvocacyProduct AdoptionData Analysis & ReportingPortfolio ManagementStakeholder Management+9

The scalers 🚀

Senior Partner Success

Nov 2024Aug 2025 · 9 mos · Bengaluru, Karnataka, India

  • 1- Managing strategic relationships with partner companies, acting as the primary point of contact to ensure seamless collaboration and satisfaction.
  • 2- Advising partners on their hiring strategies in India, providing insights and guidance to optimize talent acquisition and workforce planning.
  • 3- Coordinating with internal teams (Recruitment, HR, Admin) to ensure timely and high-quality delivery of recruitment services.
  • 4- Driving upsell and cross-sell opportunities by identifying partner needs and proposing relevant solutions.
  • 5- Serving as a strategic advisor, helping partners navigate challenges, improve hiring outcomes, and achieve long-term business objectives.
Project ManagementPortfolio ManagementSubject Matter ExpertsCustomer AdvocacyAccount ManagementStakeholder Management+2

Hackerearth

Customer Success Manager

Aug 2023Nov 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

  • 1- Managing a portfolio of enterprise clients, acting as the main point of contact to ensure smooth communication and strong relationships.
  • 2- Driving product adoption and usage across client teams to ensure they realize maximum value from HackerEarth’s solutions.
  • 3- Conducting training sessions and enablement programs for clients to enhance platform understanding and effectiveness.
  • 4- Leading Quarterly Business Reviews (QBRs) to track progress, align on client goals, and showcase delivered value.
  • 5- Monitoring NPS and client satisfaction, proactively addressing feedback to improve client experience.
  • 6- Handling escalations and coordinating with internal teams (product, operations, sales) to provide timely, tailored solutions.
Problem SolvingCustomer Relationship Management (CRM)Client OnboardingConflict ManagementStrategic PlanningTeamwork+6

Automatad

Customer Success and Onboarding Associate

Aug 2022Aug 2023 · 1 yr · Bengaluru, Karnataka, India

  • 1- Partnering with global publishers to maximize revenue from their online ad inventory.
  • 2- Leveraging SSPs, DSPs, and programmatic advertising to deliver optimal monetization strategies and results.
  • 3- Analyzing market trends and ad performance to identify opportunities and recommend actionable strategies.
  • 4- Developing customized strategies to ensure publishers derive maximum value from Automatad’s platform and solutions.
  • 5- Maintaining strong client relationships by proactively addressing queries, providing insights, and ensuring smooth campaign execution.
CommunicationProblem SolvingRelationship BuildingAccount ManagementAnalytical SkillsCustomer Relationship Management (CRM)+6

Stayqrious neoschool

Learning Advisor

Dec 2021Aug 2022 · 8 mos

MarketingLeadershipCommunicationAnalytical SkillsCustomer Relationship Management (CRM)Management+2

Bytedance

Market Research Intern

Jul 2021Dec 2021 · 5 mos

MarketingLeadershipCommunicationAnalytical SkillsCustomer Relationship Management (CRM)Management+2

Piggyride

Demand Generation Intern

Aug 2020Nov 2020 · 3 mos

MarketingLeadershipCommunicationAnalytical SkillsCustomer Relationship Management (CRM)Management+2

Advocates | supreme court of india

Legal Assistant Paralegal

Jan 2020Jun 2020 · 5 mos

Corporate LawEnglish

Advocate high court lucknow

Associate Researcher

Oct 2019Dec 2019 · 2 mos

Corporate LawEnglish

Clat possible - india

Human Resources Executive intern

Jan 2019Aug 2019 · 7 mos

Corporate LawEnglish

Education

Galgotias University

BBA+LLB

Jan 2017Jan 2022

City Montessori School

Mar 2006Aug 2017

The Institute of Company Secretaries of India

CS foundation+Executive

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