Anushka Awasthi

Customer Success Manager

Gurugram, Haryana, India6 yrs experience

Key Highlights

Over 5 years of experience in Customer Success
Expert in driving product adoption and client engagement
Strong focus on building trust and relationships with clients

Stackforce AI infers this person is a Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Enterprise Account ManagementCustomer AdvocacyProduct AdoptionData Analysis & ReportingPortfolio ManagementStakeholder ManagementProject ManagementBusiness Relationship ManagementCross-functional CoordinationClient OnboardingTraining & EnablementEscalation ResolutionConflict ManagementSubject Matter ExpertsProblem Solving

About

I’m driven by one simple goal - helping customers succeed and see real value in what they use every day. With over 5 years in the tech and SaaS space, I’ve had the chance to work closely with clients across industries - understanding their needs, solving challenges early, and turning data into decisions that make a measurable impact. I love using tools like Tableau, Power BI, and SQL to uncover insights that tell a story; the kind that helps teams make smarter moves, build stronger relationships, and grow together. Over the years, I’ve learned that success in Customer Success isn’t just about retention or renewals but it’s more about trust, empathy, and the ability to translate feedback into strategies that actually work. Outside of work, I’m always up for conversations about how data shapes customer experience, what makes users stay, and how teams can collaborate better. If you think I could add value to your customer journey, drop me a message.

Experience

6 yrs

Total Experience

8 mos

Average Tenure

8 mos

Current Experience

Info edge india ltd

Senior Manager, Customer Success

Sep 2025 – Present · 8 mos · Gurugram

1- Managing a portfolio of enterprise clients worth ₹64 Crores and serving as the main point of contact to ensure smooth communication and strong relationships.
2- Leading Quarterly Business Reviews (QBRs) to track progress, align on goals, and demonstrate the value delivered to clients.
3- Running training and enablement programs to help clients use our products effectively and get maximum benefit.
4- Collaborating with internal teams (sales, product, operations) to address client needs and deliver customized solutions.
5- Driving product adoption and engagement to ensure clients gain real value from Naukri’s solutions.

Enterprise Account ManagementCustomer AdvocacyProduct AdoptionData Analysis & ReportingPortfolio ManagementStakeholder Management+9

The scalers 🚀

Senior Partner Success

Nov 2024 – Aug 2025 · 9 mos · Bengaluru, Karnataka, India

1- Managing strategic relationships with partner companies, acting as the primary point of contact to ensure seamless collaboration and satisfaction.
2- Advising partners on their hiring strategies in India, providing insights and guidance to optimize talent acquisition and workforce planning.
3- Coordinating with internal teams (Recruitment, HR, Admin) to ensure timely and high-quality delivery of recruitment services.
4- Driving upsell and cross-sell opportunities by identifying partner needs and proposing relevant solutions.
5- Serving as a strategic advisor, helping partners navigate challenges, improve hiring outcomes, and achieve long-term business objectives.

Project ManagementPortfolio ManagementSubject Matter ExpertsCustomer AdvocacyAccount ManagementStakeholder Management+2

Hackerearth

Customer Success Manager

Aug 2023 – Nov 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

1- Managing a portfolio of enterprise clients, acting as the main point of contact to ensure smooth communication and strong relationships.
2- Driving product adoption and usage across client teams to ensure they realize maximum value from HackerEarth’s solutions.
3- Conducting training sessions and enablement programs for clients to enhance platform understanding and effectiveness.
4- Leading Quarterly Business Reviews (QBRs) to track progress, align on client goals, and showcase delivered value.
5- Monitoring NPS and client satisfaction, proactively addressing feedback to improve client experience.
6- Handling escalations and coordinating with internal teams (product, operations, sales) to provide timely, tailored solutions.

Problem SolvingCustomer Relationship Management (CRM)Client OnboardingConflict ManagementStrategic PlanningTeamwork+6

Automatad

Customer Success and Onboarding Associate

Aug 2022 – Aug 2023 · 1 yr · Bengaluru, Karnataka, India

1- Partnering with global publishers to maximize revenue from their online ad inventory.
2- Leveraging SSPs, DSPs, and programmatic advertising to deliver optimal monetization strategies and results.
3- Analyzing market trends and ad performance to identify opportunities and recommend actionable strategies.
4- Developing customized strategies to ensure publishers derive maximum value from Automatad’s platform and solutions.
5- Maintaining strong client relationships by proactively addressing queries, providing insights, and ensuring smooth campaign execution.

CommunicationProblem SolvingRelationship BuildingAccount ManagementAnalytical SkillsCustomer Relationship Management (CRM)+6