Aradhana Jha

Product Manager

Bengaluru, Karnataka, India6 yrs 7 mos experience

AI Enabled

Key Highlights

Expert in product management with a focus on user experience.
Successfully developed AI solutions to enhance customer support.
Proven track record in improving operational efficiency.

Stackforce AI infers this person is a Product Manager specializing in SaaS and Healthcare solutions.

Contact

Skills

Core Skills

Product ManagementProduct StrategyUser Experience (ux)Data Analysis

Other Skills

AIAgile MethodologiesBacklog ManagementBusiness Process ImprovementChatbot DevelopmentCommunicationCritical ThinkingCustomer Relationship Management (CRM)Dashboard DesignData CleaningFigmaJiraKey Performance IndicatorsMarket ResearchMicrosoft Azure

About

I'm currently a Product Manager at Thomson Reuters, where I focus on enhancing the Practical Law platform. One of my key projects is building an AI chatbot to streamline how customer support and editors get their queries answered. Instead of waiting for a product manager, the support team can directly ask the bot for quick answers, speeding up our response times. Alongside that, I'm developing a platform to replace our old email-based communication for customer issues. This platform lets support raise queries in a more trackable and efficient way, so we can handle them smoothly and hand them off to other teams as needed. I joined Thomson Reuters about five months ago. Previously, I spent three years at Bajaj Finserv Health as a Salesforce CRM Product Manager, working on improving the onboarding journey for doctors joining our healthcare platform and refining workflows for demo and support teams. My career began at Cognizant as a Data Analyst, analyzing medical device complaints. I hold an MBA in Marketing from Panjab University. I thrive on turning complex problems into user-friendly solutions and love adding a touch of AI to the mix.

Experience

6 yrs 7 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 2 mos

Current Experience

Thomson reuters

Product Manager

Apr 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India

Product ManagementAgile MethodologiesUser Experience (UX)Product Strategy

Bajaj finserv health

Product Manager - Salesforce

May 2022 – Apr 2025 · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

Developed a comprehensive workflow in the B2C app to raise and track concerns, resulting in a 30% improvement in case resolution time.
Built a WhatsApp and B2C App chatbot to reduce customer support intervention by 23%.
Led the revamp of CRM App UI/UX for field sales team, cutting doctor onboarding time by 60%.

Salesforce CRMProduct ManagementUser Experience (UX)Agile Methodologies

Cognizant

Data Analyst

Feb 2018 – Aug 2020 · 2 yrs 6 mos · Kolkata, West Bengal, India · On-site

Conducted customer complaints analysis for medical devices, identifying trends and correlations.
Designed interactive dashboards to visualize key product performance metrics for data-driven decisions.
Gathered and cleaned data from internal sources to ensure accuracy for analysis.

Data AnalysisDashboard DesignData Cleaning