Jun 2023 – Oct 2024 · 1 yr 4 mos · Noida, Uttar Pradesh, India · Remote

May 2022 – Apr 2023 · 11 mos · Noida, Uttar Pradesh, India

Aug 2021 – May 2022 · 9 mos

• Leading and managing a team of 6 developers and SDETs.
• Responsible for team development and growth, process setup and sprint to yearly
• plannings.
• Contributing continuously by interaction with product, sales, operations to align on
• organisational priorities and define roadmaps.
• Participating in cross functional disucssions with product, operations, customer support
• teams to define processes around on call and BAU requirements.
• Working closely with the SRE team to identify cost reduction scope and driving
• transitions like moving all clients to a single AWS cluster adhering to all contracts.
• Setting up in-team process for timely and quality deliveries around setting up Sonar
• Quality gateways, MR processes with approvals, Test Automations Suites, Production
• Alerting via slack and JIRA, Continuous releases with approvals (instead of half yearly
• releases).
• Defining team growth plans and regular checkins to ensure individual professional
• development and high happiness score.

Oct 2020 – Jul 2021 · 9 mos

• Technically leading a team of 7 developers and SDETs
• Responsible for technical guidance, design approvals, feature development, end-to-end
• delivery management, and sprint planning.
• Build a engineering roadmap for technical product enhancement and to clear tech debts.
• Refined branching strategy, deployment process and tagged releases.
• Started aligning SRE roadmap for product enhancement or root cause fixes of production
• issues.

Jul 2019 – Oct 2020 · 1 yr 3 mos

• Worked across different features in services like policy management, claims management
• and re-written the entire alerting feature single-handedly to improve performance and
• major bug causes.
• Worked on transitioning client-specific insights to centralised insights which resulted in
• major cost saving and data consistency.

Aug 2018 – Apr 2019 · 8 mos · Noida Area, India

• Contributed in enhancing the overall performance and efficiency of OAuth ecosystem. The team broke record
• of longest no downtime duration and 3 million TPM traffic. Responsible for decision-making processes for
• feature development and bug fixing for OAuth team. Majorly worked in the analysis of current OAuth system
• and finding out ways to make it better. The primary owner for the below feature areas in issue recognition,
• analysis, design, code, and deployment.
• ● Kafka Consumer Design: Worked extensively to design consumer for Kafka in order to make it custom
• generic for OAuth ecosystem.
• ○ Worked on the multi threading of the message consumption which helped in reducing the
• consumer lags from ~99000 to ~25.
• ○ The basic consumer design needed change so as to reduce the message loss/duplication without
• using any database. The impact created by it was there was a reduction from 5K to no message loss.
• The message duplication also reduced to 15 messages only in case of machine failures/abrupt
• shutdowns.
• ● Refresh Tokens: Transformation of the usage of the access tokens by adding the functionality of refresh
• tokens in the OAuth ecosystem which reduced the load on the system and made it more secure.
• ● Password and Token Handling: Made changes in order to make password access as not readable in code.
• Made password encryption and handling of passwords and access token to make them log-safe.
• ● Login Entity: Introduced the concept of login entity, which could be used across the system to identify
• user’s current login details(mobile/email) reducing multiple calls made to upstream systems making apis
• faster.
• ● Introduction of better code practices in the team and guiding and working with team in refactoring the
• code.

Nov 2016 – Jun 2018 · 1 yr 7 mos · Bengaluru Area, India

• Primary owner for the below feature areas. Responsibilities included designing and building out the services and features from requirements stage to making them live.
• Accounting Module: Built from scratch the portal to map inwarded items to their invoices and then to account them after validation.
• Stock audit : Built from scratch process to do stock audit timely everyday that generates requests of which items to audit and defines the process to be taken.
• Inventory transfer jobs: Built the jobs generation for movement of each inventory item from one location to other.
• Credit notes: Built the generation of credit notes after the GST implementation.
• Sales Channel Assignment and Migration: Built the ability for a seller to select and change the channel on which he wants to sell each product.
• Margin and Commissions: Added the capability of automated price markup on the basis of margins and commissions set by sellers for each product type for each channel.
• NAV integration: Integrating the invoices, credit notes, cash payments with the NAV.
• Edit Material Inward:Feature to edit any attribute of a material inward
• Inventory corrections on difference found in stock audit.
• QC:Added feature of moving items in and out for quality checks.
• Adding freebies to orders
• Refactored code to fulfil pending orders on new material inward or existing order cancellation.
• Added feature to create/cancel space reservation to move an item in inventory after a job assignment.
• ALB application, conversion of all API to rest responses.

Jul 2015 – Nov 2016 · 1 yr 4 mos

• Services Fulfillment
• 1. While being actively involved at each step of SDLC for reopening of service ticket, the coding for addition of this feature was done single handedly.
• 2. The visibility of services to the customer (O2I), their current status and prediction was made visible to them on self-serve.The implementation, coordination with the external stakeholders, testing and deployment of the product was handled independently.
• 3. Reachout platform is a single standardized platform across Flipkart which is used to send email/ sms communication to the customer. I single handedly on-boarded all services information to this platform starting from requirement gathering of product, seeking clarifications from external stakeholders, implementation, testing to deployment.
• Service Desk
• A tool to manage and show information of each ticket and its flow etc. Was responsible to maintain the same and add features to it. Features added by me were Service Engineer Number, Service Attempts by a Seller, Service Acknowledged by the vendor, Activation option for delayed update of product delivery, Visibility of vendor notes on the ticket. Addition of these features gave better information visibility to customer and helped operations to perform various actions and manage ticket life cycle.
• Service Promise
• Service Promise Engine works on promising service date to the customer. Involved in developing the front end for the vendor information portal from where the vendor information can be uploaded and downloaded. This project was completed under a 3 member developer team.
• Return Services Orchestration: Aimed at designing the flow for return services in Flipkart where, the return tickets and their development process through various phases were made automated and rule based. In a two member development team my contribution was to code the rules which led to activation of technician visit and uninstallation tickets and managed their flow.