Jul 2019 – Sep 2022 · 3 yrs 2 mos · Moti nagar, Delhi

• Handling Commercial Transport Group and Loan Against Property for Delhi NCR
• Investigation of Negbase/Risk Alert/Negative cases for CTG and LAP
• Investigation of Dedupe and Cibil report of customer
• Handling Retail Asset Consumer Durable product for entire North Region India
• Investigation of loans using Hunter Application for all Retails products
• Handling OPS desk sampling and screening for Delhi NCR Consumer Durable
• Investigation of Risk Alert/ Negative cases and publishing monthly MIS to concerned stakeholders
• Investigation of Customer Existence & Asset verification
• Publishing MIS for loan disbursal and Fraud reporting to various stakeholders
• MIS reporting to central office on various data requirements
• Conducting Training for Sales BDR’s for Bank’s policy and norms
• Investigation into fraud cases where loans have already been extended to identify the Gaps in the processes, and suggest solutions for the same
• Ensuring compliance by conduct Hygiene checks; Seeding and Mystery shopping on sales BDR’s
• Review of loan applications by way of conducting the Screening and Sampling process
• Identifying potential Risk alerts& Negative cases through the mechanisms
• Ensuring that negative findings / variances are addressed with the respective units and appropriate action is taken where required
• Monitoring the portfolio quality by investigating Non-starters, Early mortality cases and Collections referred cases
• Responsible for the management of CIC vendors / agencies, provide necessary training and monitor performance and productivity
• Conducting Audit of Vendors/Agency/ Sales FOS by 100% surprise visits
• Identification of Gaps/ Process leakages/ and ensuring 100% closure of same

Apr 2018 – Jun 2018 · 2 mos · Delhi