Arijit Chakraborty

Operations Associate

Bengaluru, Karnataka, India11 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Reduced delinquency by 50% at Simpl.
Increased operational efficiency by 15% at Shadowfax.
Doubled revenue while managing a team of 100+ at OLX.

Stackforce AI infers this person is a Fintech and E-commerce Operations Leader with expertise in process optimization and team management.

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Skills

Core Skills

Operations ManagementFinancial Risk ManagementSupply Chain ManagementProcess ImprovementCompliance ManagementBusiness Process DesignCustomer Experience

Other Skills

Artificial Intelligence (AI)Artificial Intelligence for BusinessBenchmarkingBudget OversightCash CollectionChange ManagementCollectionCommunicationCredit Risk ManagementCross-functional CollaborationsCross-team CollaborationData ValidationData-driven Decision MakingDefining RequirementsDelinquency Management

About

I’m an Operations and Strategy leader with over 9.5 years of experience driving success across fintech, e-commerce, logistics, and product compliance. I specialize in leading large-scale initiatives, optimizing processes, and managing cross-functional teams to achieve operational excellence and business growth. Key Highlights: Simpl: Led the entire collections operations charter, driving significant recovery improvements, reducing delinquency by 50%, and scaling GMV to ₹10000M. Shadowfax: Spearheaded the cross-utilization of hyperlocal resources for e-commerce, driving a 15% increase in operational efficiency across key regions. Amazon: Collaborated with cross-country teams and led a team of SMEs to ensure compliance and streamline operations, reducing compliance issues by 15%. OLX: Acted as the business lead for the blue-collar hiring category, managing a team of 100+ and driving a 50% increase in productivity and doubling revenue. Swiggy: Built city operations from the ground up, overseeing end-to-end planning, tech integration, and team scaling for major city launches. I’m driven by the challenge of transforming operational strategies into impactful results. I’m now seeking senior roles in Operations, Strategy, or Program Management to continue delivering growth and operational excellence.

Experience

11 yrs 4 mos

Total Experience

1 yr 10 mos

Average Tenure

3 yrs 6 mos

Current Experience

Simpl

Operations Lead

Dec 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Boosted agent connectivity by 75% and optimized manpower by 40%, supporting GMV growth of 1.5x through improved delinquency and enhanced operational productivity.
Collaborated with Risk, Data Science, and Product teams to improve delinquency rates by 50%, enhancing repayment efficiency and managing stakeholders effectively.
Reduced collection costs by 20% through lean structures and process improvements, driving significant operational efficiency gains.

Team CoordinationProcess MappingOperational PlanningBenchmarkingCross-team CollaborationOperations Management+29

Shadowfax

Senior Manager

Feb 2022 – Dec 2022 · 10 mos · Bengaluru, Karnataka, India

Led process improvement programs focusing on hyperlocal cross-utilization and product enhancements to increase capacity for ecommerce, resulting in building 10% extra capacity for ecommerce in 2 months.
Spearheaded projects like FM Single Scan (45x time reduction) and Last Mile Transformation pilot.
Improved FASR from 78% to 85% in East Pilot hubs through hub transformation and design.

Team CoordinationProcess MappingInterpersonal SkillsCross-team CollaborationSupply Chain ManagementProblem Solving+23

Amazon

Product Assurance Manager

Apr 2021 – Feb 2022 · 10 mos · Bengaluru, Karnataka, India

Enhanced quality matrix from 96% to 99% by implementing performance metrics and driving operational efficiency.
Improved resource utilization from 70% to 85% through a cross-team utilization strategy, leading to a 100x productivity improvement.
Led a team at Amazon, focusing on process excellence, operational strategy, and enhancing seller and customer experience.

Team CoordinationCompliance ManagementProcess MappingInterpersonal SkillsCross-team CollaborationOperations Management+29

Olxpeople

Category Manager

Jun 2019 – Apr 2021 · 1 yr 10 mos · Bangalore

Implemented operational strategies and scaled up operations for revenue optimization in the South India region at OlxPeople.
Designed and executed end-to-end processes, ensuring process adherence and optimization of the sourcing funnel.
Managed performance metrics, designed incentives for field team improvement, and ran marketing campaigns for lead generation.

Process MappingInterpersonal SkillsCross-team CollaborationProblem SolvingBusiness Process DesignVoice of the Customer+24

Swiggy

2 roles

Operations Manager

Promoted

Dec 2018 – Jun 2019 · 6 mos

Led the expansion of Patna operations from scratch, overseeing the growth of delivery fleet to over 900 DEs and scaling order volume to 7000 OPD within 4 months.
Implemented strategies that improved CPD (cost per delivery) by 20% in 6 months, optimizing cost efficiency and delivery performance.
Analyzed cost design and manpower requirements to drive operational set up and expansion at Swiggy.

Team CoordinationProcess MappingInterpersonal SkillsCross-team CollaborationCustomer ExperienceProblem Solving+25

Area Operations Manager

Jun 2017 – Dec 2018 · 1 yr 6 mos

Developed and implemented operational strategies to maximize efficiency and fleet utilization in different areas.
Utilized MySQL Workbench for data extraction and analysis to support decision-making.
Led ground-level operations to ensure adherence to SOPs and integrity standards.
Acted as City POC for payment partner set up and partner communication through IVRS.

Team CoordinationProcess MappingInterpersonal SkillsCross-team CollaborationCustomer ExperienceProblem Solving+18

Itc limited

Marketing Intern

Jun 2016 – Aug 2016 · 2 mos · Greater Kolkata Area

Understanding market dynamics of FMCG products in Modern Trade outlets in Kolkata and Analysing the launch of ITC Farmlite Digestive Biscuit.

Communication

Flux management consulting

Business Development Intern

Feb 2016 – Mar 2016 · 1 mo · Delhi NCR

Generating leads and setting up meetings with start ups & family businesses and also maintaining trackers.
Working on company’s presentation slides and creating customized mailers for potential clients.
Streamlining hiring process of the company and optimizing resource utilization.
Creating industry analysis report for clients in line with their respective business operations.

Communication

Cognizant

Programmer Analyst

Oct 2012 – Feb 2015 · 2 yrs 4 mos · kolkata

Data Analysis,Requirement Analysis,Code Documentation,Database Maintenance,Software Testing,Database Testing,Testing Automation.
Worked with clients from Insurance Industry and Travel & Hospitality Industry .

Communication