Oct 2022 – Jul 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• At PhonePe, I played a pivotal role in driving product growth and technical solutions for the B2B payments platform, focusing on PhonePe PG (Payment Gateway) for online merchants. I led initiatives to enhance merchant adoption, transaction performance, and platform stability, ensuring seamless payment experiences. My responsibilities included providing technical consulting for merchant integrations, optimizing success rates, transaction volumes, and system alerts, and leveraging data-driven insights to track key metrics and improve conversion rates. I worked closely with cross-functional teams across Gaming, Travel, and BFSI verticals to align the payments infrastructure with evolving business needs. Additionally, I contributed to product enhancements, identifying opportunities to improve merchant experience and transaction efficiency. This role strengthened my expertise in fintech product strategy, payments optimization, and data-driven decision-making, reinforcing my ability to scale businesses through technology

Mar 2022 – Oct 2022 · 7 mos

• I served as the single point of contact for E-commerce vertical merchants, managing end-to-end responsibilities across business scaling, technical debugging, report management, success rate optimization, product maintenance, and API pitching. My role involved working closely with leading merchants such as Swiggy, NoBroker, Housing, Zomato, and BlueDart, ensuring seamless payment experiences and resolving critical issues. In recognition of my contributions, I was honored with the MVP award in Q2 2022 for successfully resolving the Payment Capture issue for TicToc Games, significantly improving their transaction performance. This experience further strengthened my expertise in merchant integrations, payment gateway optimization, and fintech product strategy.

Jun 2021 – Mar 2022 · 9 mos

• At Razorpay, I managed a portfolio of enterprise merchants, ensuring seamless payment operations and business continuity for high-scale clients such as Hotstar, Fresh2Home, and Licious. I specialized in ticket-based resolution, SLA management, and customer-centric problem-solving, consistently delivering high-impact solutions to optimize merchant performance. My dedication to merchant success and proactive approach earned me the MVP award three times and the informal title of "Merchant’s Favorite" for my unwavering focus on customer satisfaction and operational excellence. This role refined my expertise in enterprise payments, client relationship management, and fintech operations, solidifying my ability to drive merchant success at scale

Nov 2020 – Jun 2021 · 7 mos

• My first job right out of college, and that too during the challenging times of COVID-19, provided me with a phenomenal platform to hone my communication skills and empathy-driven approach in resolving merchant technical queries. This role introduced me to the core aspects of digital payments and the fintech ecosystem, allowing me to develop a deep understanding of merchant support, transaction processing, and payment gateway operations. Alongside refining my existing skills, I had the opportunity to work briefly with the Value-Added Services (VAS) Team, which exposed me to banking architecture and the acquiring side of payment gateways. This early experience laid a strong foundation for my journey in fintech, payments, and product solutions

Dec 2018 – Dec 2018 · 0 mo · Jamshedpur, Jharkhand, India · On-site

• In 2018, I had the opportunity to intern with South Eastern Railways, where I inspected a signal grid between Tatanagar and Gamharia Junction, part of the Chakradharpur division of South Eastern Railway. This hands-on experience provided me with valuable insights into railway signalling and communication systems, particularly the fixed and mechanical signalling frameworks that govern train operations.
• 𝑲𝒆𝒚 𝑳𝒆𝒂𝒓𝒏𝒊𝒏𝒈𝒔 𝒇𝒓𝒐𝒎 𝒕𝒉𝒆 𝑰𝒏𝒕𝒆𝒓𝒏𝒔𝒉𝒊𝒑:
• 1️⃣ Signal-Induced Track Changing – Understanding how signals control track switching to optimize train movement.
• 2️⃣ Communication Protocols in Railways – Exploring the fail-safe mechanisms ensuring seamless train operations.
• 3️⃣ Digital Signalling & Transformation for Loco Pilots – Learning about the transition from traditional signalling to Electronic Interlocking (EI) and Centralized Traffic Control (CTC).
• 4️⃣ Signal Processing Centre & Operations – Gaining insights into Route Relay Interlocking (RRI) and Panel Interlocking, which enhance efficiency and safety.
• 5️⃣ Ticketing Operations & Passenger Flow Management – Observing how Passenger Reservation Systems (PRS) and Unreserved Ticketing Systems (UTS) integrate with railway signalling.
• 𝑰𝒏𝒅𝒊𝒂𝒏 𝑹𝒂𝒊𝒍𝒘𝒂𝒚𝒔: 𝑨 𝑺𝒊𝒈𝒏𝒂𝒍𝒍𝒊𝒏𝒈 𝑷𝒐𝒘𝒆𝒓𝒉𝒐𝒖𝒔𝒆
• Even back in 2018, Indian Railways was actively upgrading its signalling infrastructure, incorporating:
• ✅ Automatic Block Signalling (ABS) – Improving train frequency and operational efficiency.
• ✅ Train Protection & Warning System (TPWS) – Enhancing safety by reducing the risk of signal passing at danger (SPAD).
• ✅ Kavach (Train Collision Avoidance System) – India’s indigenous safety system to prevent accidents and ensure automated braking.
• This internship was a pivotal experience that strengthened my understanding of transport technology, digital infrastructure, and large-scale operational efficiency—knowledge that remains highly relevant as railway systems continue to evolve. 🚉💡