Aug 2021 – Jul 2024 · 2 yrs 11 mos · Dubai, United Arab Emirates · On-site

• At Majid Al Futtaim - Carrefour, I lead as a Full Stack Product Manager, intertwining customer experience, payment solutions, and supply chain logistics for the Carrefour mobile app and web platforms. My role is pivotal in harnessing technology to enhance user engagement, streamline payment processes, and optimize logistics operations, ensuring a seamless shopping journey from discovery to delivery.
• Key Achievements:
• Customer Experience Mastery: Enhanced personalization and loyalty programs, directly impacting customer retention and satisfaction.
• Innovative Payment Solutions: Spearheaded localized payment integrations across the GCC, lifting payment success rates by 35% and introducing flexible B2B credit solutions, driving significant growth.
• Logistics and Supply Chain Optimization: Implemented route optimization and AI for delivery precision, reducing inaccuracies by 40% and improving on-time delivery by 30%. We have developed custom dashboards for operational efficiency, doubling the productivity of supply chain activities.
• Responsibilities:
• Strategically leading product development from concept to market, focusing on the integration of customer experience, payment efficiency, and logistics.
• Managing cross-functional teams to execute the product vision, ensuring collaboration between engineering, operations, and business units.
• Driving data-driven decision-making, leveraging analytics for product and logistics optimization.
• Innovating within the fintech space to ensure a smooth transactional experience for customers.
• My holistic approach to product management involves a deep understanding of customer needs, innovative payment strategies, and streamlined logistics solutions, positioning me as a key player in driving growth and operational excellence at Majid Al Futtaim - Carrefour.

Apr 2020 – Aug 2021 · 1 yr 4 mos · Dubai, United Arab Emirates

• As the Lead Product Manager, I managed the product roadmap of the business unit 6thstreet.com and brands like Rituals, Tommy Hilfiger, Adidas, Crocs, and Aldo across the GCC region for online sales. I prepared quarterly product roadmaps and drove the product vision towards conversion and growth.
• I enabled personalization in the shopping journey to deliver an exceptional user experience, set up localized payment solutions, managed cross-functional teams to deliver the product vision across the business units, and drove engineering teams to deliver high-performance products.

Apr 2016 – Mar 2020 · 3 yrs 11 mos · Mumbai Area, India

• As the Head of Product & Engineering at Pipa Bella, I was responsible for leading the development and execution of the company's product strategy. I oversaw both the product and engineering teams and worked closely with cross-functional stakeholders to deliver a personalized user experience for customers across different products. Also focused on optimizing website performance and scalability, developing internal business tools, and identifying key business metrics to drive growth.
• Roles and responsibilities:
• Led the development and execution of Pipa Bella's product strategy.
• Oversaw the product team and worked closely with cross-functional stakeholders.
• Developed a personalized user experience for customers across different products.
• Optimized website performance and scalability.
• Developed internal business tools with key stakeholders.
• Identified key business metrics from a technology perspective and applied new technologies to deliver an awesome product experience.
• Hired awesome engineers and growth hackers to scale up the business.
• Kept the team motivation always high!

Jun 2013 – Jan 2016 · 2 yrs 7 mos · New Delhi Area, India

• As the Lead Product & Engineering, I drove the product development process across cross-functional teams and key stakeholders. I managed product management, requirement analysis, and goals and funnels conversion rate optimizations while reducing drop-offs.
• I managed the end-to-end product lifecycle, designed the architecture of product features, and defined user experience for web applications. I also managed a team of engineers and quality assurances for product delivery.

Jan 2013 – May 2013 · 4 mos · Bengaluru Area, India

• As a Software Engineer, I managed data integration and migration and released code deployments across multiple platforms.

Apr 2011 – Dec 2012 · 1 yr 8 mos · Delhi Area, India

• As a Senior Software Engineer, I managed projects and requirement analysis for key stakeholders, developed web applications using HTML, CSS, PHP, JQuery, and MySQL, and developed prototypes of UI concepts. I also managed DevOps (Lamp Stack, SVN, GIT Deployments).