Mar 2026 – Present · 2 mos · Hybrid

Mar 2022 – Feb 2026 · 3 yrs 11 mos · Hybrid

• An accomplished Senior Manager and Engagement Delivery Lead with expertise in managing large‑scale IT programs and multi‑account managed services. Skilled in stakeholder engagement, operational excellence, risk governance, and revenue management, consistently aligning delivery outcomes with strategic business objectives. Adept at leading cross‑functional teams, implementing automation and performance dashboards, and driving governance frameworks to ensure service continuity, compliance, and sustainable revenue growth across diverse portfolios.

Mar 2017 – Feb 2022 · 4 yrs 11 mos · Hybrid

• An accomplished Delivery Manager with expertise in overseeing enterprise IT programs and delivering end‑to‑end managed services across multiple accounts. Skilled in service delivery leadership, operational excellence, risk management, and stakeholder engagement, consistently aligning technology initiatives with business objectives. Adept at implementing automation and governance frameworks, ensuring improved uptime, faster incident resolution, consistent SLA compliance, and proactive risk mitigation across diverse portfolios.

Jun 2014 – Feb 2017 · 2 yrs 8 mos · Hybrid

• An accomplished Operations Manager with expertise in streamlining processes, leading cross‑functional teams, and driving operational excellence. Skilled in resource management, risk governance, and stakeholder engagement, consistently delivering measurable improvements in productivity and cost efficiency. Adept at implementing automation, dashboards, and compliance frameworks to align operations with strategic goals, achieving results such as 20% cost reduction, 30% efficiency gains, and 95%+ KPI compliance.