ARUN RAJ — Co-Founder

I'm building specialized AI for the survey research industry through two complementary businesses: **Pirai AI - Your AI Survey Copilot** After 15 years of manually programming surveys for Fortune 500 clients, I built the AI solution I always needed. Pirai AI transforms how surveys are created: 1) Multi-format intelligence: Extracts surveys from Word, PDF, Excel, images-understanding intent regardless of format 2) AI consultation: Question optimization, logic design, UX recommendations, platform-specific guidance 3) 20+ platform deployment: Qualtrics, QuestionPro, Forsta, REDCap, SurveyMonkey, Google Forms, and more 4) Intelligent quality control: Smart Fix Agent detects errors early, suggests corrections, guides resolution 5) Conversational editing: Natural language commands to build complex skip logic and survey flow Trusted by researchers from 200+ universities across 23 countries. Processing 75,000+ questions with 75% perfect conversion rate on first pass. **GTI (GenAI Tech Innovations) - Survey AI Implementation** Professional survey automation services using Pirai AI as core technology. We provide: 1) End-to-end survey implementation for enterprise clients 2) Dashboard automation (Qualtrics dashboards in 2-3 minutes vs 30+ minutes manually) 3) Custom AI solutions from concept to production 4) Strategic AI partnerships and go-to-market support The services business funds product development-creating a self-sustaining growth flywheel. What I'm Building Domain-specific AI that understands survey methodology-not just document conversion, but professional consultation at every stage. Think GitHub Copilot for coding, but for survey research. Currently preparing Pirai AI's commercial product launch while scaling GTI's enterprise AI services. Let's connect if you're interested in AI for survey research, survey platform partnerships, or transforming survey operations.

Stackforce AI infers this person is a SaaS expert specializing in AI-driven survey solutions and customer experience technology.

Location: Sydney, New South Wales, Australia

Experience: 14 yrs 9 mos

Skills

Survey Programming
Ai Solutions Architecture
Business Development
Business Strategy
Technical Understanding

Career Highlights

Founded Pirai AI, transforming survey automation.
Developed world's first AI Survey Copilot.
15 years of expertise in customer experience technology.

Work Experience

Pirai AI

Founder (7 mos)

GenAI Tech Innovations

Managing Director (8 mos)

Touchpoint Group

Fractional CTO (Ipiphany) (9 mos)

Ipsos

Technology Director | Solutions Architect | Ipsos Australia - XM (3 yrs 9 mos)

Programming Team Manager – Technology Solutions | Ipsos CX (3 yrs 11 mos)

Lead Programmer – Technology Solutions | Ipsos CX (2 yrs)

Senior Consultant – Technology Solutions | Ipsos CX (4 yrs 6 mos)

Education

Bachelor's Degree at Madha Engineering College

ARUN RAJ

Co-Founder

Sydney, New South Wales, Australia14 yrs 9 mos experience

AI EnabledHighly Stable

Key Highlights

Founded Pirai AI, transforming survey automation.
Developed world's first AI Survey Copilot.
15 years of expertise in customer experience technology.

Stackforce AI infers this person is a SaaS expert specializing in AI-driven survey solutions and customer experience technology.

Contact

Skills

Core Skills

Survey ProgrammingAi Solutions ArchitectureBusiness DevelopmentBusiness StrategyTechnical Understanding

Other Skills

Conversational AISurvey AutomationMulti-format IntelligenceQuality ControlDashboard AutomationExcelQualtricsAI TransformationStrategic PartnershipsFull-Stack Solution DevelopmentAgentic AIAI StrategyTechnology ProcurementAgentic AI WorkflowsCEX Technology Solutions

About

Experience

14 yrs 9 mos

Total Experience

14 yrs 2 mos

Average Tenure

7 mos

Current Experience

Pirai ai

Founder

Oct 2025 – Present · 7 mos · Sydney, New South Wales, Australia · On-site

Founded Pirai AI to eliminate manual work in survey and dashboard creation through conversational AI automation. Built two breakthrough products serving researchers, educators, healthcare professionals, and enterprise teams across 118 universities in 19 countries.
Pirai AI - Conversational Survey Automation Platform:**
World's first AI Survey Copilot combining document conversion with conversational editing. Transforms Word/PDF documents into 20+ platform-specific formats including Qualtrics, REDCap, SurveyMonkey, Google Forms, Microsoft Forms, Moodle, Canvas, Forsta, Alchemer, and QuestionPro.
Conversational AI Editor:** Users interact naturally with AI to refine surveys - "add skip logic to Q3" or "change this to a matrix question" - using surgical editing that modifies only requested elements while preserving everything else. No platform expertise required.
Platform Coverage:** Converts to 20+ formats in minutes vs. days of manual recreation. Supports 50+ languages with enterprise UTF-8 encoding. Zero vendor lock-in via universal Excel intermediate format.
Pirai AI Flow - Qualtrics Dashboard Automation:**
Excel-driven automation reducing dashboard creation from 30+ minutes to 2-3 minutes with 100% accuracy. Automates all widget types (Number Charts, Gauges, Bars, Lines, Word Clouds) and custom filters. Eliminates repetitive clicking, enabling teams to build 1 or 100 dashboards with same ease.

Conversational AISurvey AutomationMulti-format IntelligenceQuality ControlDashboard AutomationSurvey Programming+1

Genai tech innovations

Managing Director

Sep 2025 – Present · 8 mos · Sydney, New South Wales, Australia · Remote

Leading GenAI Tech Innovations as a strategic bridge between cutting-edge AI capabilities and real-world business impact. Specializing in Global Go-To-Market partnerships that accelerate ANZ market expansion for innovative startups and established technology companies.
Key Focus Areas:
Strategic Channel Partnerships - Enabling international companies to successfully enter Australia and New Zealand markets through AI-enhanced solutions and local market expertise
Enterprise AI Transformation - Designing and implementing agentic workflows, RAG systems, and custom AI solutions that deliver measurable business outcomes
Experience Intelligence Innovation - Pioneering next-generation XM platforms with industry-first dual-agent architectures (recognized by Qualtrics Product President)
Full-Stack Solution Development - Building end-to-end AI applications from concept to production, including world-first Chrome extensions and community impact tools
Strategic Partnerships:
As part of our Global Go-To-Market strategy, we've established founding partnerships with:
Pirai AI - Revolutionary survey automation platform transforming Word documents to 20+ platforms across research, education, healthcare, and enterprise
Campus Kloud - Comprehensive educational institution management software with Learning Management Systems and live streaming capabilities
Notable Achievements:
Created world's first AI survey copilot, transforming how users interact with survey platforms
Developed breakthrough agentic AI workflows for Qualtrics that earned executive-level recognition
Built heritage language AI tools saving 800+ hours annually across NSW community schools
Established successful enterprise platforms processing 8,000+ orders over 5+ years
Combining 15+ years of customer experience technology expertise with cutting-edge AI innovation to help organizations transform from technical possibility to strategic advantage.

AI TransformationStrategic PartnershipsFull-Stack Solution DevelopmentAgentic AIAI Solutions ArchitectureBusiness Development

Touchpoint group

Fractional CTO (Ipiphany)

Aug 2025 – Present · 9 mos · Sydney, New South Wales, Australia · Remote

Leading technology strategy and execution for Ipiphany under Touchpoint Group, focusing on practical AI solutions that deliver real-world business impact. Driving innovation in agentic AI workflows while exploring strategic partnerships with SaaS XM platforms to expand capabilities and market reach.
Key Contributions:
1) Advising businesses on effective AI adoption and strategy, translating AI capabilities into measurable outcomes.
2) Identifying technical limitations in platforms and designing workarounds or innovative solutions to overcome them.
3) Driving business value through AI applications across vision, voice, data, generative AI, agents, and agentic AI workflows.
4) Leading procurement and evaluation of AI tools to ensure fit-for-purpose, scalable solutions.
5) Applying AI to diverse use cases including CX, EX and operational efficiency.
6) Designing go-to-market strategies and forging strategic technology partnerships to accelerate AI adoption and market impact.

AI StrategyTechnology ProcurementAgentic AI WorkflowsBusiness StrategyAI Solutions Architecture

Ipsos

4 roles

Technology Director | Solutions Architect | Ipsos Australia - XM

Promoted

Dec 2021 – Sep 2025 · 3 yrs 9 mos

With 14 years of dedicated expertise in Qualtrics XM, Medallia and QuestionPro, I deliver tailored, high-impact solutions that meet diverse client needs and advance our strategic goals.
Strategic Growth & Business Development:
Proactively drive significant new client acquisitions, leading end-to-end sales cycles for complex CEX technology solutions and contributing to substantial revenue growth for the business.
Actively engage with key industry partners and Qualtrics leadership, earning external recognition for advanced pre-sales capabilities and technical contributions. My efforts have been publicly commended by industry peers.
Serve as a primary technology solution architect and implementation consultant, ensuring seamless project execution and client satisfaction.
Operational Excellence & Innovation:
Lead a 3-member technical team, fostering skill development, standardizing solution designs, and establishing best practices to enhance efficiency and project delivery across ANZ.
Pioneer the development of unique custom CEX solutions and complex integrations (API, Salesforce), transforming client challenges into scalable, high-impact platforms (e.g. designing innovative API-driven assessment platforms, building bespoke solutions for critical government entities, optimizing complex data transformations).
Strategically led large-scale, multi-platform migrations for high-value clients, designing 'best-in-class' solutions and ensuring seamless adoption and continuity of service.
Client Success & Stakeholder Enablement:
Design and deliver comprehensive stakeholder training programs that maximize platform adoption and operational efficiency for diverse client portfolios.
Lead high-level technical collaborations with client IT teams, ensuring seamless system integrations and effectively addressing complex data and security requirements for critical projects.
Conduct strategic program health check reviews and provide expert recommendations for success.

QualtricsCEX Technology SolutionsStakeholder ManagementSurvey ProgrammingBusiness Development

Programming Team Manager – Technology Solutions | Ipsos CX

Jan 2018 – Dec 2021 · 3 yrs 11 mos

Managing and developing Customer Experience market research survey program and reporting using SaaS applications and Technologies.
Roles and Responsibilities:
1. Analyzing the specification and providing a realistic estimation for the projects.
2. Develop and managing the research survey programs and reporting using Microsoft ASP.NET C#/VB, with MS SQL and SaaS applications such as:
I. Medallia(https://www.medallia.com/)
II. Qualtrics (https://www.qualtrics.com)
3. Managing data collection.
4. Interacting with other data centers.
5. Performing data validation and managing the portal users.
6. Performing end to end unit testing.
7. Responsible for delivering the project in estimated timeline.
8. Responsible for providing maintenance support based on the specifications.
9. Responsible for deploying the projects in the live environment.
10. Responsible for providing project estimation and costing.

Survey ProgrammingData CollectionSaaS ApplicationsTechnical Understanding

Lead Programmer – Technology Solutions | Ipsos CX

Dec 2015 – Dec 2017 · 2 yrs

Managing and developing loyalty market research survey program and reporting using Microsoft Technologies and EFM Implementations(Medallia, CX - Matriz, QuestBack etc) for the clients Woolworths, ASB, Bankwest, Langham hotels group.
Roles and Responsibilities:
1. Analyzing the specification and providing the reasonable estimation for the projects.
2. Develop and managing the research survey programs and reporting using Microsoft ASP.NET C#/VB, Jquery Mobile with MS SQL and SaaS applications such as:
I. Medallia(https://www.medallia.com/)
II. CX- Matriz (https://www.maritzcx.com/)
III.Questback(https://www.questback.com/)
3. Managing data collection.
4. Interacting with other data centers.
5. Performing data validation and managing the portal users.
6. Performing end to end unit testing.
7. Responsible for delivering the project in estimated timeline.
8. Responsible for providing maintenance support based on the specifications.
9. Responsible for deploying the projects in the live environment.
10. Responsible for providing project estimation and costing.
Projects executed for the Clients: Woolworths, Google, Microsoft, IHG, Sodexo, Onstar, Terex, NCL, Vanguard, lazboy, Bridgestone, Delhaize, Wells fargo, Amway etc....

Survey ProgrammingData CollectionSaaS ApplicationsTechnical Understanding

Senior Consultant – Technology Solutions | Ipsos CX

Jun 2011 – Dec 2015 · 4 yrs 6 mos

Managing and developing loyalty market research survey program and reporting using Microsoft Technologies and EFM Implementations(Medallia, CX - Matriz, QuestBack etc) for the clients Woolworths, Langham hotels group, Google, Microsoft, IHG etc.
Roles and Responsibilities:
1. Analyzing the specification and providing the reasonable estimation for the projects.
2. Develop and managing the research survey programs and reporting using Microsoft ASP.NET C#/VB, Jquery Mobile with MS SQL and SaaS applications such as:
I. Medallia(https://www.medallia.com/)
II. CX- Matriz (https://www.maritzcx.com/)
III.Questback(https://www.questback.com/)
3. Managing data collection.
4. Interacting with other data centers.
5. Performing data validation and managing the portal users.
6. Performing end to end unit testing.
7. Responsible for delivering the project in estimated timeline.
8. Responsible for providing maintenance support based on the specifications.
9. Responsible for deploying the projects in the live environment.
10. Responsible for providing project estimation and costing.
Projects executed for the Clients: Woolworths, Google, Microsoft, IHG, Sodexo, Onstar, Terex, NCL, Vanguard, lazboy, Bridgestone, Delhaize, Wells fargo, Amway etc....