Apr 2017 – Jun 2020 · 3 yrs 2 mos · Greater Denver Area

• Developed a comprehensive division workflow and project management system for providing strategic marketing and communications services to the University community;
• Oversaw project management and traffic coordination team for multichannel marketing and communications campaigns;
• Managed the intake and coordination of marketing and communications projects requested by client departments;
• Produced project briefs and reports for signature initiatives and communications directed at primary University stakeholders and audiences;
• Organized and facilitated integrated creative team collaboration and discovery sessions with the Division of Marketing and Communications staff;
• Executed department operational tasks related to addressing human resource needs, meeting scheduling requirements, and vendor contract submissions.

Jan 2016 – Present · 10 yrs 3 mos

• Coordinate quantitative and qualitative research teams to conduct research analysis and evaluation for social-minded and cultural organizations and businesses;
• Deliver recommendations that outline credible opportunities designed to foster community engagement that catalyzes local economies and cultures;
• Compile final reports for clients based on findings from analysis of collected data on audiences, programming, market landscape research, and future prospects;
• Oversee all administrative and operational management tools utilized for project management, time tracking, process document templates, and long-term planning.

Oct 2015 – Jun 2016 · 8 mos

• Executed business capabilities assessments to determine ways of improving operations and identify new revenue opportunities;
• Collaborated with communications leadership to devise strategies for campus and community outreach;
• Trained incoming creative project management teams on operating procedures, project systems, and vendor relationships;
• Worked with University leadership and creative service personnel to plan signature events and initiatives.

Apr 2014 – Sep 2015 · 1 yr 5 mos

• Operated as project manager overseeing the development of communication materials for University of Chicago department partners and clients;
• Utilized Asana and Basecamp systems to monitor an average of 25-50 creative projects at any given time ranging widely in scope, timeline, complexity, and priority level;
• Coordinated full-time and freelance professional design and editorial teams operating both locally and remotely;
• Convened with senior directors to plan launch and outreach activities for signature events, community engagement programs, and university-wide initiatives;
• Interfaced with digital and web service units on the creation of integrated multimedia communication campaigns;
• Assisted in the development and implementation of comprehensive project management system and processes for all department staff;
• Managed accounts with outside print vendors and marketing firms. Cultivated ongoing relationships with department clients and contacts to execute on long-term design and communications plans.

Apr 2013 – Apr 2014 · 1 yr · Chicago, Illinois

• Served on the University of Chicago research and learning unit of 100Kin10, a multi-sector national network of over 150 partner organizations dedicated to training 100,000 science, technology, engineering, and math (STEM) teachers by 2021;
• Participated in ongoing strategic planning with 100Kin10 leadership based at the Carnegie Corporation of New York to track partner growth, development and engagement;
• Administered the100Kin10 partner application review process and oversee logistical execution of network gatherings hosted in Washington D.C;
• Participated in network strategic planning and Salesforce data management with network leadership centered at the Carnegie Corporation of New York;
• Coordinated logistics and execution of events focused on collaborative problem-solving sessions and partner engagement activities;
• Managed public outreach events, Constant Contact email marketing, multichannel communication efforts, and budgetary spending for a Chicago-based consortium of multiple universities.

Oct 2009 – Nov 2012 · 3 yrs 1 mo · Portland, OR

• Developed and executed marketing and communications plans for Portland State University department clients charged with providing essential campus services and resources to over 30,000 faculty, staff and students;
• Managed a marketing and design unit specializing in the production of professional-grade print, video and web-based products;
• Coordinated multifaceted promotional campaigns to enhance outreach efforts and pursue new revenue opportunities for both academic programs and retail operations;
• Composed estimates, timelines, reports and schedules for client projects. Established and implemented strategic marketing and customer acquisition plans to increase department client base;
• Conducted monthly and quarterly reviews of department budget for senior management review.

Jan 2009 – Sep 2009 · 8 mos · Portland, OR

• Planned and coordinated large-scale events on behalf of Portland State University for the purposes of staff and public engagement.
• Collaborated with the campus scheduling team to address the needs of internal and external conference groups.
• Oversaw projects related to launching sustainability initiatives, creating alternative department organizational structures, and reviewing collected sales figures to improve customer service models. Implemented new processes and procedures to improve the efficiency of office operations.

Dec 2007 – Aug 2008 · 8 mos · Philadelphia, PA

• Participated in continually refining program design to meet the demands of multiple learning pairs. Attended to tutor and learner intake procedures;
• Advised new and returning learners regarding long-term study goals;
• Conducted periodic reviews of program participants;
• Maintained inventory of educational resources.

May 2006 – Aug 2008 · 2 yrs 3 mos · Philadelphia, PA

• Assisted University of Pennsylvania faculty with the presentation of scholarly research and course materials;
• Advised prospective and current students regarding program objectives and requirements. Organized school sponsored events geared toward cultivating academic discussion and community interaction;
• Composed monthly meeting reviews addressing sensitive issues ranging from curriculum design to student conduct.

Oct 2005 – May 2006 · 7 mos · Philadelphia, PA

• Offered expert customer service to the diverse alumni base of the University of Pennsylvania;
• Processed incoming patron gifts and requests;
• Communicated with fellow support staff members to share and assign department tasks;
• Presented biweekly reports detailing solicitation data and analysis.