Mar 2023 – Jul 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Started with directing multi functional Flipkart teams on critical projects to set up a physical office, Financial systems, HR systems, Infosec compliance systems for Super.money, within Flipkart/Walmart umbrella.
• 1. Payments Business: Regulatory (NPCI), PSP Bank, TSP partnership onboarding and management. Led the org to comply for TPAP compliance audits, such as Data localisation SAR, VAPT, ISO. This ensured timely UAT, CUG for TPAP certification and app go live.
• 2. Personal Loan Business:
• 2.a. Directed product/tech/compliance/legal team to take lending partners live within weeks through parallel tracks such as product journey, Infosec, regulatory compliances, commercials and overall product go live. Handed over the stablized business post go live to business team for BAU operations.
• 2.b. Enabled outbound calling business via partner vendors.

Apr 2022 – Jul 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Small Home Appliances:
• 1. Demand Planning, Marketing & Merchandising for Small Home Appliances business
• Led the teams to steer execution across various traffic/conversion levers including customer offers, pre/post purchase experience, seller experience, as well as focussed on category development via new selection (branded/non-branded & D2C private labels) on platform.
• Enabled significant YoY conversions' growth through updated short-term/long-term pricing strategy, product page improvements with merchandising strategy in line with consumer affinities.
• Led multifunctional stakeholders to align on nuances of Small Home Appliances for the right offer discount strategy across multiple deals/events on platform
• 2. Marketplace PnL leader for Small Home Appliances at Flipkart.
• Developed and executed strategy to drive sustainable business growth, with focus on marketplace, through new customer acquisition, new selection through sellers on platform, and increase in customer’s wallet share.
• Ensured marketplace business for SHA checked on all platform input metrics, to become the highest spiking business unit for cross platform sale events from Nov'22
• 3. Inspired by Flipkart's values, I actively engage with the team I manage, to motivate and inspire them to innovate with customer centricity. This helps in finding and retaining the best talents, developing people and working with long-term succession plan

Jul 2021 – Apr 2022 · 9 mos · Bengaluru, Karnataka, India

• 1. Charging Infrastructure (Globally 1st of its kind EV 2wheeler Network Rollout from scratch):
• PnL leader for Community Chargers. Role inclusive of Policy influencing at BIS & Niti Aayog, Org Partnerships (Residential Real Estate & Energy companies for fast chargers), Program Development & Management, Charging equipment material vendor Strategy + Equipment Readiness, Installation/Commissioning of 1st 16 Hyperchargers in India
• 2. S1 Pro EV GTM:
• Delivery Fulfilment, inclusive of PAN India RTO registration thru 3p vendors, process design + execution, bucketization of multi state/district fulfilment inefficiencies & programs for enhancing customer experience thru improved tracking of sub processes for initial 1200 customers across India

Nov 2018 – Feb 2020 · 1 yr 3 mos · Bengaluru Area, India

• SME demand generation, improved SME shipper app adoption for USD 70 Mn GMV annual run rate business
• Led collections to establish & productise processes that delivered improved DSO
• Identified levers to productise ground operations for improved profitability & better truck utilization for Blackbuck app users
• Improved Vehicle utilization through control on
• (a) loading & unloading TAT,
• (b) transit delays,
• (c) taking truck to loading post booking,
• (d) reduction in unloading to new order acceptance TAT
• Piloted Proof of delivery for DSO reduction, pushed SME adoption for softcopy submission, through improved Driver app UX
• Leveraged data sciences to map PAN India diverse Dala charges (Loading/Unloading charges) as well loading/unloading points of interests to ensure more control on Loading/Unloading TAT
• Truck & Goods Quality Assurance enabled through tech for better control on vehicle utilization
• Collaborated with HR, 3 party training app to plan & deploy training plans for:
• Drivers through customized training modules in line with internal learnings on driver habits & practices
• Operations' Executive training plan through 30 sec video modules, developed as per internal training SOPs
• Operations activity metrics for focused training as well as improving employee recognition & motivation
• Created & managed programs through Program Managers that enabled multi-layered PAN India Operations Team to be in sync with management goals through readily available analysis for focus areas

Jan 2017 – Feb 2019 · 2 yrs 1 mo · Austin, Texas Area

• Founded the USD 0.4 million annual turnover company in Texas & commenced operations within 2 months of landing in the USA. Grew the organization by raising debt funds to enable administrative & operational staff hiring
• Developed key partnership with CDL driver recruiting & logistics outsourcing firms to fast pace the growth of the organization
• Established tech-enabled dispatch for seamless load allocation/quote-negotiation/delivery commitment for shipping clients
• Exited from day-to-day operations & management role to move back to India full-time

Dec 2014 – Jun 2015 · 6 mos · Beijing

• Leading the APAC R&D regional franchise delivery team to define the innovation requirements and new product development for Japan, India and ASEAN to meet business objectives and company's vision.
• Planning & securing budget to implement Diaper qualitative & quantitative researches in ASEAN & Japan. The researches in turn generated insights that led to better product propositions in market.

Aug 2011 – Nov 2014 · 3 yrs 3 mos · Beijing

• Ensure Portfolio sufficiency and total delivery cost control for the initiatives. Pampers franchise portfolio optimization & innovation with Go-to-Market support on commercialisation toolbox development and qualification.
• Influence global master plan through research analysis of consumer insights & solving technical problems as practitioner of statistical tools & quantitative modeling (DOX, JMP, SPSS, BBN).
• Innovation capability development and organization building through 1-1 coaching of team members.
• Led end to end R&D technical support and collaboration with Technical Organisation for product & process qualification in Japan, Philippines & India.
• Led teams of multi-function / external agencies to plan/execute/deliver qualitative and quantitative researches in ASEAN/India.

Jun 2013 – Sep 2016 · 3 yrs 3 mos · Noida Area, India

• Founded & built Zapdel’s USD 7.5 million valuation business in 11 Indian Tier II cities, with $14k monthly revenue in August, 2016
• Enabled INR 2.2 Crore investment through 8 HNIs & institutional investors, to put Zapdel on Asia’s food tech startups’ map, thus enabling 10x growth in revenues & monthly last mile deliveries done within 6 months post fund raise, in Aug 2015
• Established in house consumer behavior research, product technology, marketing (BD), delivery operations & analytics teams
• Spearheaded Academia partnership with IIT Kharagpur & IIMA to create best in class algorithm for routing delivery boys in most economical delivery routes

Aug 2008 – Jul 2011 · 2 yrs 11 mos · Vadodara, Gujarat

• Administered the Hydrogen Generation Unit (HGU) and Vacuum Gas Oil Hyrotreater (VGO-HDT) unit, at the time of their respective commissioning, in the shifts, and provided theoretical and practical instruction to panel engineer and operators in production shift and coordinated with the concerned service areas.
• The initial documentation up to final commissioning of the organization’s $18 million investment Hydrogen Generation Unit (HGU) and its first ever Vacuum Gas Oil – Hydro Treating (VGO-HDT) unit which involved $17 million.
• Led coordination with plant EPC and Design agencies (UOP, Technip, L&T) for execution of critical plant commissioning jobs like flushing of pipe lines, vessel box ups, catalyst loadings, leak testing and start-ups of various critical equipments required for the commissioning of HGU and VGO units.