Jun 2022 – Sep 2023 · 1 yr 3 mos

• Led game-changing app upgrade, empowering doctors to surpass local competitors.
• Achieved highest-ever MAU and DAU, record-breaking doctor participation.
• Implemented user onboarding journey, boosting new user retention by 20%.
• Developed successful Referral program, onboarding 40% of referred users.
• Significantly improved PIA confirmation rates from 30% to 55-69% daily average.
• Enhanced Google Review Funnel, increasing doctor-side reviews by 6%, patient-side by 9%.
• Increased patient response rates by 23% with targeted review reminders.
• Drastically boosted doctor engagement and Google rankings, up to 400% increase in profile postings.
• Utilized Mixpanel for user activity analysis, informing strategic feature development.
• Employed cohort-based strategies, converting doctors with 0 reviews by 17%, at least one review by 22%, and more than one review by 49%.
• Conducted UX research, resulting in 165% more feature clicks and 103% increase in unique users.

Mar 2022 – May 2022 · 2 mos

• Creating a detailed business analysis, outline problems, opportunities and solutions for a business
• Define product, operations and marketing problems and identify right metrics, lead and lag indicators and provide actionable insights
• Collaborate with various functions and gather requirements and convert them into working models for the team
• Provide actionable insights to senior leadership and help in strategic business planning
• Work closely with Product, Marketing and operations to improve funnel conversion.
• Develop metrics and reports that can be used to drive data driven decisions

Oct 2020 – Aug 2021 · 10 mos

• This role provides the underlying system platform programming support
• on which applications are developed and/or deployed. Their expertise is
• required in many environments which may include operating systems,
• application development platforms, networking, packaged software, etc.
• Installation, Customization & Maintenance of the operating
• system.
• Installation & Upgrading of products that run on the system.

Aug 2019 – Oct 2020 · 1 yr 2 mos

• JCL
• z/OS
• IBM Mainframes
• CICS (Customer Information Control System)
• ServiceNow
• Maximo

Jun 2018 – Jul 2019 · 1 yr 1 mo · Gurgaon, Haryana, India

• Optimization of the data that could be used as sitelinks to be displayed on
• the Snippets of a website of the clients mostly from all over the world that
• could help them with the monetization of their business.
• Client: Google
• Tools: Google AdWords, Sitelink Extension