Ashok Kumar Kothandan — Customer Success Manager

With over 11 years of experience in Technical Account Management and Customer Success, I specialize in helping SaaS organizations maximize customer value, drive retention, and scale product adoption globally. As a Technical Account Manager at Hexnode, I help enterprises drive adoption of Unified Endpoint Management (UEM) and Mobile Device Management (MDM) solutions that enhance security, compliance, and productivity. I bridge business and technical goals by delivering scalable endpoint strategies across iOS, Android, macOS, and Windows platforms. With 10+ years in SaaS, I focus on optimizing deployments, streamlining device management, and improving digital workplace experiences. I collaborate closely with global clients to design proactive management frameworks and ensure long-term value realization. My experience spans account management, technical advisory, and customer success across APAC, EMEA, and North America. Passionate about cloud transformation and enterprise mobility, I aim to help organizations modernize infrastructure and scale through technology-driven outcomes. Previously, I managed $2.5M+ ARR at FourKites, serving strategic enterprise accounts across APAC, EMEA, and North America. My core focus is on aligning technology with business goals, translating customer needs into actionable strategies that result in improved retention, satisfaction, and long-term value. My expertise includes: - Product analytics and insights (SQL, Tableau, Excel) - Seamless API integrations and technical troubleshooting - Agile project management and cross-functional collaboration(PMP®) - Cloud technology(Certified MS Azure Admin) - Unified Endpoint Management - Mobile Device Management - IT security and compliance - Building strong relationships with C-level stakeholder - Product Roadmap inputs Past roles at Trimble and CSS Corp helped me sharpen my customer-first mindset and technical problem-solving skills. I am passionate about leveraging technology to solve business problems and thrive in fast-paced, global B2B environments. Certified in Customer Success and Product Management, I continuously seek new challenges and opportunities to make an impact. Let’s connect if you want to discuss SaaS growth, customer success, or product strategy!

Stackforce AI infers this person is a SaaS Technical Account Manager with a strong focus on customer success and enterprise mobility.

Location: Chennai, Tamil Nadu, India

Experience: 11 yrs 7 mos