Aug 2024 – Dec 2025 · 1 yr 4 mos · On-site

• Specialized in Product Management, New Product Development, Supply Chain, and Business Operations & Strategy.
• Activities and societies: Co-President, MBA Consulting Club.
• Tech Entrepreneurship project: JuryAI.Conducted interviews to define requirements; developed from insight to execution, showcasing curiosity in AI ethics and user-centered design.
• Global Immersion Project: Marketing Consultant, ComparaOnline.com. Analyzed market trends and crafted strategies that boosted user engagement for an online comparison service in emerging markets.
• Coursework built core competencies:
• Product & Growth: Tech Product Management, Strategy of Innovation, Business Development, honed roadmapping and launch tactics for scalable tech solutions.
• Data & Analytics: Data Analytics & Visualization, Integrated Marketing Research & Communication, New Product Development, mastered tools for data-driven decisions and customer insights.
• Operations & Strategy: Supply Chain Management, Business Operations, Managerial Economics, refined optimization models for resilient systems.
• Creative Destruction Lab (CDL-Vancouver): Disruptive Innovation Strategy, Venture Capital Valuations, Investment Memo Writing, Intellectual Property for Startups, Scenario Analysis & Business Model Design, applied frameworks to evaluate startups and design viable business models.

Mar 2023 – Mar 2023 · 0 mo · USC Marshall School Of Business · On-site

• Achieved 3rd place overall in the prestigious UBS Global Case Competition held at the USC Marshall School of Business.
• Developed and delivered a comprehensive, end-to-end strategy aimed at enhancing the acquisition of high net-worth, diverse, and multicultural clients.
• Presented the strategy to a panel of UBS Wealth Management Managing Directors and Executive Directors.
• Leveraged expertise in marketing, analytics, and growth strategies to craft a robust relaunch plan, demonstrating key skills in case analysis and competition relevant to MBA candidates.

Jan 2018 – Jan 2024 · 6 yrs

• Owned product strategy and delivery for Tier 1 Mobile Operators, a multi-identity unified communications platform(API-first) serving millions of users, spanning voice, messaging, video, contacts, and contact-center workflows; Enabled seamless work/personal number coexistence for consumers.
• Led global cross-functional teams (engineering, network, ops, GTM) to build and launch a carrier-grade VoIP and multi-device experience
• Defined PRDs, user stories, and launch plans; drove feature execution across multi-device identity, real-time sync (hot/cold), and SLA-bound workflows, improving release cycle.
• Partnered directly with Tier-1 carrier engineering and operations teams to prioritize roadmap trade-offs across IMS integrations, API gateways (REST/gRPC), and RAN-adjacent interfaces
• Led cloud-native modernization (Kubernetes, AWS/Azure-compatible) from monolith to microservices, enabling 99.99% uptime, auto-scaling during traffic peaks, and safer gated releases
• Established observability and reliability practices (Splunk/Prometheus/Grafana), reducing MTTR through proactive monitoring and predictive debugging
• Built executive KPI dashboards in Power BI tracking uptime, MTTR, scaling efficiency, and customer SLAs to drive data-backed prioritization and investment decisions
• Embedded zero-trust security, rollback strategies, and NOC coordination to meet regulated telco reliability standards and minimize customer-impacting incidents

Jun 2016 – Nov 2018 · 2 yrs 5 mos

• Led the migration of legacy telecom modules to virtualized NFV infrastructure across 3 release iterations, improving deployment speed and scalability.
• Collaborated with cross-functional engineering, operations, and support teams to deliver feature-driven enhancements for VoLTE/IMS/IAM authentication and messaging services.
• Debugged and optimized platform components, reducing latency and improving service reliability across multiple operator deployments.
• Created internal training modules on Multi-ID (DIGITS) architecture, mentoring new engineers and standardizing knowledge across product modules.
• Acted as subject matter expert for feature support and enhancement projects, ensuring alignment between development, QA, and field operations.

Jan 2015 – Jun 2016 · 1 yr 5 mos

• I worked on control plane development of webRTC gateway, an open project initiative by Google, enabling enormous possibilities in the world of Web. The Gateway provided interworking between IMS services(TAS, RCS, MMSC, SMSC) and WebRTC clients, and enabled real-time communication interworking between various Web-based communities and the mobile operator network.

Jan 2014 – Jan 2015 · 1 yr

• I analyzed functional requirement specifications and advanced solutions, implemented unit test cases, supported ongoing test activities with test teams, participated in boot camps and seminars related to telecom protocols, worked on bug fixes, and performed static code analysis to improve code quality.

Jun 2010 – Jan 2014 · 3 yrs 7 mos

• Led development of middle-stack components for real-time VOD, OTT streaming, and IPTV, utilizing RESTful APIs and advanced communication protocols.
• Designed and implemented a memory analysis tool, significantly improving system stability and performance.
• Collaborated cross-functionally with product management, QA, and customers to align on project goals and ensure smooth deployment.
• Managed onsite integration and troubleshooting, maintaining strong stakeholder relationships and resolving critical issues.