Mar 2019 – Jan 2020 · 10 mos

• Promotions Technology Team
• Lead 4 member team in driving technological solutions to business problems and technological challenges related to performance and scalability
• Technological challenges include creating and managing high performance and accurate solutions for discount creation, expiration, application and real time burn monitoring in a high throughput environment
• Business challenges range from extending these solutions to new requirements such as catering and customisation of discounting service for international use cases, slot bookings, new property types, mystery discounts to creating solutions for quick creation of various categories of discounts, managing of coupons’ lifecycle in order to drive efficiency of business teams on an ever increasing scale of business growth
• Technologies Used: Java, Web Services, Apache Kafka, Spring Boot, ROR, PostgreSQL, Redis, AWS, Jenkins, New Relic, Kibana, Prometheus

Aug 2017 – Mar 2019 · 1 yr 7 mos

• Customer Service Technology Team
• Lead 3 member team to create and scale automated solutions for customer service requirements of the business in order to increase customer satisfaction by providing quick resolutions, and increase business efficiency, thereby achieving economy of scale
• Challenges included creating solutions from scratch for requirements such as quick and automated resolution of refunds, resolutions of escalations during guests’ stay. These solutions were scaled to cater to customer experience of guest stay in international properties.

Jul 2015 – Jul 2017 · 2 yrs

• 99acres Android Tech Team
• Designed and developed architectures and conceptualised UI for various features of the app like Property Search in geographical region using maps, Activity Log of users on the app etc for 99Acres Android App.
• Technologies Used: Java, Android SDK.

Jun 2014 – Jul 2015 · 1 yr 1 mo

• 99acres Android Tech Team