Ashwin Karthik

Associate Consultant

Bengaluru, Karnataka, India5 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

4+ years of experience in ServiceNow development.
Certified in Customer Service Management and ServiceNow Administration.
Strong background in IT service management and software testing.

Stackforce AI infers this person is a ServiceNow Developer with expertise in ITSM solutions and software testing.

Contact

Skills

Core Skills

Servicenow DevelopmentIt Service ManagementSoftware Testing

Other Skills

Customer Service ManagementServiceNowBusiness RulesClient ScriptsTest CasesBug ReportingUser Acceptance TestingRegression TestingAd-Hoc TestingFlow DesignerIntegrationsClient ScriptServiceNow AdministrationBlack Box TestingJavaScript

About

Programmer. A CIS–CSM (Customer Service Management) and ServiceNow Certified System Administrator (CSA) certified professional, highly skilled and detail-oriented ServiceNow Developer/Admin with 4+ years of hands-on experience in designing, developing, and maintaining ITSM solutions within the ServiceNow platform. Adept at customizing and configuring various ServiceNow modules, including Incident, Problem, Change, Service Catalog, and Customer Service Management (CSM), ensuring seamless IT service management operations. Possesses expertise in Client Scripts, Business Rules, Workflows, Flows, UI Policies, and Catalog Items, effectively automating processes and improving system performance. Strong ability to collaborate with cross-functional teams, analyze business requirements, and implement scalable solutions that enhance user experience and operational efficiency. Apart from academics, I actively participate in extra-curricular activities, which has helped me develop a strong understanding of interpersonal behavior and leadership skills.

Experience

5 yrs 4 mos

Total Experience

1 yr 9 mos

Average Tenure

4 yrs 4 mos

Current Experience

Cdw

3 roles

ServiceNow Developer - Consultant

Promoted

Oct 2025 – Present · 7 mos

Developed and customized aspects of ServiceNow Catalog Items, Record Producers, UI Policies and Actions, Business Rules, Client Scripts, Access Control (ACLs), and Data Policies. Having knowledge of designing flows using Workflows and Flow Designer and also familiar with Agent Workspace. Good exposure to ITSM modules (Incident, Problem, and Change Management). Completed CIS–CSM (Customer Service Management) certification and actively working on CSM implementations. After developing/configuring as per requirements, write test cases and perform regression testing as needed. CMDB and Asset Management: ensure CI data integrity and maintain accurate relationships in the CMDB. Collaboration with stakeholders to gather requirements and suggest enhancements. Once completed, maintain documentation for scripts, workflows, and integrations.

IT Service ManagementCustomer Service ManagementServiceNow Development

ServiceNow Developer - Associate Consultant

Apr 2023 – Sep 2025 · 2 yrs 5 mos

IT Service ManagementBusiness RulesServiceNow Development

ServiceNow Developer - Consultant Trainee

Nov 2021 – Mar 2023 · 1 yr 4 mos

Ptw

Game Test Engineer

Jun 2021 – Nov 2021 · 5 mos · Bangalore Urban, Karnataka, India

In my previous role as a Test Engineer, I was responsible for conducting User Acceptance Testing (UAT), Regression Testing, and Ad-Hoc Testing to ensure application quality and stability. I actively wrote and executed test cases, identified defects, and collaborated with developers and stakeholders to validate functionality and resolve issues. My role required strong analytical skills, attention to detail, and a deep understanding of the software development lifecycle. This experience has strengthened my problem-solving abilities and reinforced my ability to deliver high-quality software solutions.

Test CasesBug ReportingSoftware Testing