Ayushi Singh

Customer Success Manager

Pune, Maharashtra, India3 yrs 5 mos experience

Key Highlights

Achieved 300% ARR growth in flagship account.
Sustained 95%+ customer retention across multiple roles.
Accelerated onboarding by 33% through automation.

Stackforce AI infers this person is a Customer Success expert in the SaaS industry, specializing in onboarding and retention strategies.

Contact

Skills

Core Skills

Customer SuccessEnterprise OnboardingAccount Management

Other Skills

Team LeadershipProcess AutomationSoftware ImplementationStakeholder ManagementContinuous Process ImprovementCustomer OnboardingCustomer EngagementSoftware as a Service (SaaS)Business-to-Business (B2B)SAS (Software)Customer Relationship Management (CRM)CommunicationProblem SolvingERP ImplementationsCustomer Service

About

Customer Success & Onboarding Manager with a track record of driving measurable impact across global enterprise SaaS. I specialize in transforming onboarding, implementation, and customer success operations through scalable processes, automation, and cross-functional execution. At Fyle, I accelerated enterprise onboarding by 33%, sustained 95%+ retention, and delivered 100-300% expansions, including 300% ARR growth in a flagship account. I also increased team capacity by 30% by automating 50% of onboarding and CSM workflows across ClickUp, Slack, and Freshsuccess. At Sage, I stepped into department-level ownership, leading enterprise onboarding, data migration, compliance workflows, and enablement programs. I delivered 97% implementation satisfaction, reduced SR/BR & PC rejection by 90%, and cut new-hire ramp time to 31 days through a fast-track onboarding and coaching program. My core strengths include enterprise ERP/HRIS implementations (NetSuite, Intacct, QBO/QBD, Sage, Xero, BambooHR), process redesign, cross-functional alignment, intake framework optimization, and building scalable enablement systems adopted across multiple teams. I’m passionate about helping SaaS companies reduce friction, drive adoption, unlock expansion, and deliver predictable value to their enterprise customers, while developing strong teams and repeatable delivery models. If you’re building or scaling a high-performing Customer Success or Onboarding organization, I’d love to connect.

Experience

3 yrs 5 mos

Total Experience

2 yrs 8 mos

Average Tenure

9 mos

Current Experience

Sage

2 roles

Senior Customer Success Consultant

Promoted

Jan 2026 – Present · 4 mos · Remote

Promoted within 6 months post-acquisition for enterprise onboarding and operational leadership impact.
Leading enterprise onboarding delivery across complex post-acquisition environments.
Hiring, mentoring, and managing onboarding team members to scale delivery capacity.
Driving compliance-led implementation excellence across Finance, HR, IT & Security.

Team LeadershipProcess AutomationSoftware ImplementationStakeholder ManagementContinuous Process ImprovementCustomer Success+1

Customer Success Consultant

Jul 2025 – Dec 2025 · 5 mos · Remote

Delivered end-to-end enterprise onboarding with 97% customer satisfaction.
Owned data migration and compliance execution in post-acquisition integration.
Improved onboarding delivery speed through workflow redesign.
Partnered with Engineering to reduce implementation rejection rates.

Customer OnboardingCustomer SuccessCustomer EngagementSoftware as a Service (SaaS)Business-to-Business (B2B)Enterprise Onboarding

Fyle

4 roles

Customer Onboarding Lead - 1

Jan 2025 – Jun 2025 · 5 mos · Remote

Built and led enterprise onboarding across 90+ customers, cutting onboarding time by 33%.
Drove 95%+ retention and 300% ARR expansion through value realization.
Scaled onboarding capacity by 30% through automation and workflow redesign.
Mentored and coached new team members into independent ownership of enterprise implementations.

Customer OnboardingSoftware ImplementationCustomer SuccessTeam LeadershipAccount ManagementEnterprise Onboarding

Customer Success Executive II

Promoted

Jan 2024 – Dec 2024 · 11 mos · Remote

Strengthened relationships with international enterprise clients, achieving a 95% client retention rate.
Designed and implemented client-focused strategies, surpassing performance benchmarks by 20%.
Collaborated cross-functionally to resolve complex issues, enhancing product value and customer satisfaction.
Awarded “Implementation Ninja” for exceptional project implementation and process optimization.

Account ManagementCustomer SuccessSoftware ImplementationSAS (Software)Customer Relationship Management (CRM)Business-to-Business (B2B)

Customer Success Executive I

Aug 2022 – Dec 2023 · 1 yr 4 mos · Remote

Managed a portfolio of 50+ enterprise clients, serving as the primary point of contact for strategic guidance and support.
Drove a 30% increase in user adoption and a 25% improvement in customer satisfaction by optimizing SaaS engagement.
Partnered with product teams to deliver tailored solutions aligned with client goals.

Customer SuccessSoftware ImplementationAccount ManagementSoftware as a Service (SaaS)Customer Relationship Management (CRM)Business-to-Business (B2B)

Customer Success Intern

May 2022 – Jul 2022 · 2 mos · Remote

Mastered product intricacies to deliver exceptional client support, reducing onboarding time by 10%.
Supported cross-functional teams with strategic initiatives and deliverables for customer success.
Received positive feedback for proactive involvement and adaptability in solving challenges.

Customer SuccessCommunicationSoftware ImplementationSoftware as a Service (SaaS)Problem SolvingCustomer Relationship Management (CRM)