Aug 2021 – Jun 2024 · 2 yrs 10 mos · Pune, Maharashtra, India · Remote

Apr 2019 – Aug 2021 · 2 yrs 4 mos · Pune, Maharashtra, India

• ✔ Designing, developing, configuring, testing, deploying and supporting solutions for ServiceNow platform, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• ✔ Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
• ✔ Experience in managing End to End ServiceNow Release activity and troubleshooting ServiceNow release management.
• ✔ Building Scripted REST API’s to integrate ServiceNow with other existing systems using Web services (REST, SOAP)).
• ✔ Communicating with stakeholders and vendor support teams, analyzing integration needs, using problem-solving skills and developing solutions from scratch.
• ✔ Performed Spike work, which involved doing investigation about Integration with third party application thorough REST, SOAP and PowerShell.
• ✔ Developed Integration with third application thorough REST, SOAP and PowerShell.
• ✔ Communicating and collaboration with customer for requirement and change requests.
• ✔ Lead technical implementation teams including code review for less experienced consultants.
• ✔ Conduct technical training and knowledge transfer sessions.
• ✔ Analyzing the requirements received from customer and helping them with possible solutions.
• ✔ Providing L2 (Level 2) support to the Production Support team in ServiceNow operations.

May 2017 – Apr 2019 · 1 yr 11 mos · Pune, Maharashtra, India

• ✔ Integrated ServiceNow with 3rd party applications like Jira, Facebook workplace, Jenkins, Box, Google Drive, F5Big IP using REST APIs to automate their processes.
• ✔ Collaborating with Customer to gather the requirements to finalize High-level requirement document.
• ✔ Analyzing the requirements received from customer and helping them with possible solutions.
• ✔ Performed Spike work, which involved doing investigation about Integration with third party application thorough REST, SOAP and PowerShell.
• ✔ Created scripted REST API.
• ✔ Providing presentation to customer based on use case and its use.
• ✔ Communicating and collaboration with customer for requirement and change requests.
• ✔ Developed Client Scripting/ Script Include/ Test flows/Flow Designer.
• ✔ Developed actions using JavaScript and REST to create spokes.
• ✔ Web Services- Created Inbound as well as outbound Web Service Using REST and SOAP to Integrate Service Now with externals tools like Box, Adobe Sign, DocuSign.
• ✔ Part of delivery team, worked on multiple spokes to design the solution and implement it using Service Now.
• ✔ Authenticating 3rd party applications using OUATH Authentication.
• ✔ Creating delivery documents as per client requirements.
• ✔ Sample of work: https://techcrunch.com/2018/08/23/servicenow-box-integration-brings-together-two-enterprise-cloud-stalwarts/

May 2016 – May 2017 · 1 yr · Pune

• ✔Developed Android Applications from Scratch.
• ✔Participated in all stages of complete Mobile application Development Life Cycle.
• ✔Used Web Services and API.
• ✔Implemented Web services using JSON and REST.
• ✔Developed location based applications.
• ✔Implemented SQlite database and FireBase services.