BalaMurugan Chetti

Product Manager

Pune, Maharashtra, India17 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 16 years in Sourcing and Supply Chain Management.
Expert in Contract Lifecycle Management with a focus on innovation.
Led cross-functional teams to deliver high-impact B2B SaaS solutions.

Stackforce AI infers this person is a SaaS Product Manager with extensive experience in Sourcing and Supply Chain Management.

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Skills

Core Skills

Product ManagementProduct StrategyUser Experience (ux)SourcingProcurementSupply Chain Management

Other Skills

AccountingAgile MethodologiesAnalytical SkillsBusiness AnalysisBusiness Process ImprovementCommunicationCompetitive AnalysisCompliance ManagementCompliance TrackingContract ManagementCreative Problem SolvingCustomer EngagementCustomer Experience ManagementDocument ReviewDrafting Agreements

About

Experienced professional with over 16 years in Sourcing and Supply Chain Management, with specialized expertise in Contract Lifecycle Management (CLM).As a Senior Product Manager at Icertis, I bring more than a decade of hands-on experience driving innovation and delivering scalable CLM solutions that power some of the world’s most complex contracting ecosystems.I have successfully led end-to-end product initiatives — from concept and design through rollout and customer adoption — across key modules such as eSign, Workflow, Deviation Management, Localization, and AI-driven Copilots. Recognized for bridging business needs with technical execution, I ensure every product decision maximizes customer value, usability, and compliance.I excel at building cross-functional alignment, driving customer-focused product strategies, and delivering high-impact B2B SaaS solutions that enhance operational efficiency and accelerate business growth.

Experience

17 yrs 6 mos

Total Experience

5 yrs 10 mos

Average Tenure

11 yrs 1 mo

Current Experience

Icertis

4 roles

Senior Product Manager

Promoted

Aug 2024 – Present · 1 yr 10 mos · Pune, Maharashtra, India

Product InnovationProduct StrategyProduct Management

Product Manager

Jan 2020 – Jul 2024 · 4 yrs 6 mos · Pune, Maharashtra, India

Currently managing the end-to-end product roadmap for the signature module for 400+ customers working with key stakeholders including Icertis leadership.
Reduce the customer-specific customization and build a generic solution thereby saving Upgrade, Testing, and deployment costs and increasing Product Adoption.
Engaged with Customers to hear their voices, and issues and revamp the legal workflow for better adoption of the Deviation process.
Assesses market competition by comparing the company's product to competitors' products.
Lead Team of 20+ Participate in Agile releases with UI/UX designers, engineers, and business analysts, using design thinking, task prioritization, and product development.
Engage with Internal Presales, Business Implementation, and Customer support teams for Feature Enablement sessions and demos.
SPOC for Product-related bugs, prioritization, and shipping in Maintenance Pack/release with zero upgrade impact.

Product ManagementCustomer EngagementAgile MethodologiesMarket Competition AnalysisProduct Strategy

Associate Product Manager

Apr 2017 – Dec 2019 · 2 yrs 8 mos · Pune, Maharashtra, India

Gather requirements from users, customers, sales, support, and internal stakeholders.
Define the Product Roadmap by prioritizing the features/enhancement as per various priorities and customer timelines.
Assesses market competition by comparing the company's products to competitors' products.
Requirements grooming, collaborating with engineering & UX to improve user experience, deliver features and solutions
Participate in Agile release activities like scrum standup, black-log grooming sessions, review, and retrospective meetings.
Build business solutions for the end-to-end Contract Management Platform.
Developed capability to refactor repetitive/custom code as part of the core product thereby saving 10 FTE developers time per month.
Enable technical configuration (JSON file) via Azure Portal, Start/Stop of Instances.
Validating external and internal facing documentation for certified features in GA releases.
Configure sandbox instance with customer business use case scenarios for client journeys, demos, and illustration
Product briefing, training, and demo on the CLM Product to the customer and internal stakeholders
Expertise in Platform configuration and workflow approval of Contract Management cycle.
Participate with Product Management in requirements discussion to implement new features/enhancements in the Core Platform.
Perform User Acceptance Testing (UAT) to determine if the requirements are met. Log product defects/bugs with prioritization.

User Experience (UX)Product RequirementsMarket ResearchProduct Management

Senior Quality Functional Consultant

Feb 2015 – Mar 2017 · 2 yrs 1 mo · Pune, Maharashtra, India

Understanding Client's business, Requirements gathering, Implementation, QA Testing, and Business Scenario creation
Implementing different business scenarios in the Contract Management Platform
Implemented Sourcing & Procurement from RFx, to issue Purchase Order for US Clients
Configuring Templates, Clauses, Agreement, SOW, Amendment in System
Training new Hires on what is Contract Management, P2P process, Sourcing, and Procurement
Worked on multiple implementation Projects thereby providing solutions
Discussing the New features with Product Management and doing Impact Analysis of the same
Contributing as a Functional Tester on implemented Projects, discussing new process improvements with clients
Provide training to new hires on the CLM module and its lifespan.
Involve in Design discussion, Dev Box Testing, recommend important changes on the feature
Worked on several Implementation Projects and Core CLM Platform.
Testing Business scenarios but not limited to Mobile Apps (Android, IOS, and Windows), Compatible Browsers, and Macbook.
Worked on Integration Module Testing and Business scenario creation for SFDC and CRM.
Demonstrated the Developed Features to PM, Test Managers, and Other respective Management with the Business logic flow.

User Experience (UX)Product RequirementsMarket ResearchProduct Management

Gep worldwide

Senior Sourcing Analyst

Sep 2011 – Feb 2015 · 3 yrs 5 mos · Mumbai

Developing and Managing RFX., Data collection, Industry Research, Vendor Research.
Preparing Baseline and Spend Analysis for the client on the various projects.
Summarizing the RFQ data and preparing a detail report on the least quotation by a vendor with Qualitative and quantitative Analysis.
Compliance Tracking for the Client upon the finalization of the Contract and reporting the savings in a PPT Presentation via Dashboards.
Responsible for reviewing/drafting the Statement of Work for the NetApp’s Vendor.
Responsible for drafting the Amendment/Change Order on the Statement of work/Master Services Agreement for the NetApp’s Vendor.
Worked on Sourcing & Procurement Projects, Contract Management for Marketing and Sales Verticals.
Building RFP on the proposal given by Client on the IASTA Tool and helping in getting the Qualitative evaluation.
Building and Organizing the E-Auction and doing various type of bids like Reverse auction, forward auction.
Responsibility includes, drafting MSA (Master Services Agreement) which includes Exhibits (Insurance, Security, Transfer of Personal Data, and Statement of Work) for ON-SITE and OFF-SITE services.
Evaluating & Reviewing the Statement of Work (SOW) which includes “Fixed-Bid, Time & Material and Fixed-Bid with PO Terms & Conditions”.
Negotiating and reviewing the changes which were redlined by the supplier on the contracts to ensure the best possible contract is available to both the parties.
Contacting the legal & Risk team of NetApp for any non-negotiating clauses that requires Legal/Risk involvement.

RFX DevelopmentVendor ResearchCompliance TrackingSourcingProcurement

Infosys bpo

Process Specialist – Band B3

Jul 2008 – Jul 2011 · 3 yrs · Pune Area, India

Worked on the Procure to Pay Process for the Client. (SME)
Responsible for resolving the price discrepancy arises in purchase transactions as per SLA.
Analyze each case to fix the discrepancy issue and prevent them to reoccur in future for same Indent/case.
Follow up with supplier to get the related part’s quote & communicate with buyers for correct price.
Intimate buyer on the supplier’s response on discrepancy cases.
Working with the site buyers SPOC (onshore) to get timely resolution for PCDs.
Responsible for issue related to resolution of expediting cases with help from Site spoc.
Responsible for the timely resolution of PO & Invoice Issue.
Communicating to the Account payable team (onshore) in case of double Invoice from supplier.
Preparing daily productivity report of team for weekly presentation to client.
Responsible for audit and RCA (Root Cause Analysis) of daily transactions done by team.
Worked as Source Buyer & Site Buyer SPOC, Communicate with onsite buyers on behalf of team & getting solution of price discrepancy cases within specified time.
Floor support and handling escalations for team.