Apr 2022 – Dec 2024 · 2 yrs 8 mos · Greater Chennai Area · Remote

• Responsible for end-to-end program and project management
• Ensure day to day operational activities
• Accountable for identification, tracking and resolution of Incidents and service restoration
• Ensures 100% Adherence to Cost & SLA Objectives
• Attend and Present meetings with Sr. Management to report the progress
• Effective collaborations with internal and external stakeholders; Develops and nurtures excellent client and stakeholder satisfaction
• Responsible for risk management and Knowledge Management
• Responsible for implementing continuous process improvement and innovations
• Manage account performance through financial (P&L, Forecast, Revenue, COR etc.)
• Awareness on new and emerging technologies in Area of concern

Jul 2021 – Mar 2022 · 8 mos · Greater Chennai Area · Remote

• Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
• Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
• Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations)
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
• Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
• Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
• Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
• Ensure expected ramp down (ERD) compliance as committed in MSA
• Client Relationship Management
• Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
• Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Identify and close early warnings on a project to avoid any customer escalations

Dec 2019 – Jul 2021 · 1 yr 7 mos · Chennai Area, India

• Facilitated Sprint Planning, Daily Scrum, Sprint Review & Sprint Retrospectives.
• Supported the Product Owners with updating and grooming the product backlog. Identified and removed impediments to development teams' progress, and protected the teams from outside distractions.
• Maintained storyboards, organized charts within the Servicenow Tool and analyzed the Dashboards for the sprint release.
• Act as the Single Point of Contact for Delivery of the project.
• Responsible for End to End Service Delivery for the portfolio / LOB being managed. Ensure management reports are circulated to the relevant stakeholders as per agreed timelines
• Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations.
• Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution.
• Coordinate with onsite and offshore teams as necessary during project delivery. Ensure service performance of the portfolio through defined metrics and KPI's. Participate in MBR and Service performance review meeting and ensure availability of all relevant performance data.
• Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals

Sep 2015 – Nov 2019 · 4 yrs 2 mos · USA · Remote

• Program Planning: Collaborate with key stakeholders to define program objectives, scope, and success criteria, ensuring alignment with organizational goals.
• Project Coordination: Coordinate multiple projects within the program, ensuring timely progress according to the set timelines, budget, and scope.
• Stakeholder Management: Serve as a primary point of contact for program stakeholders, delivering regular updates on progress, challenges, and changes.
• Risk Management: Proactively identify and mitigate potential risks throughout the program lifecycle, efficiently addressing any roadblocks.
• Timeline Management: Track and manage program timelines, guaranteeing that milestones are achieved and project teams stay on schedule.
• Team Collaboration: Partner closely with cross-functional teams, including engineering, product, marketing, and customer support, to ensure the successful execution of program goals.
• Performance Tracking: Monitor and report on program KPIs, providing insights into program effectiveness and identifying areas for improvement.
• Communication: Maintain clear and consistent communication across teams and stakeholders, regularly sharing program status updates, challenges, and achievements.

May 2011 – Aug 2015 · 4 yrs 3 mos · Nandanam , Chennai ODC

Oct 2005 – Dec 2010 · 5 yrs 2 mos · USA

• Actively involved in the Project Test Environment Setup and Team Management for Wolters Kluwer Projects.
• Worked for Banking & Financial Clients like Wolters Kluwer-USA, United Services Automobile Association- USA, JP Morgan Chase- USA.
• Worked as Onsite Project Manager for around 2.2 years in USA for multiple Banking, Financial & Treasury clients.
• Good Understanding in QA Methodology, Software Development Life Cycle (SDLC) and experienced in complete Software Testing Life Cycle (STLC) and Bug Life Cycle.
• Expertise in providing QA Scope, resource and time estimates for testing and analysis, maintaining Test Matrix, Requirement Traceability Matrix.
• Proficient in analyzing the Business Requirements, System Requirement Specifications, Functional Requirement Specification, Efforts Estimation, Design Documents to formulate the Test Strategies, Test Plans and Test Cases.
• Track various milestones (Initiation/Process Study/Training/UAT Completion/Go-Live) & Provide weekly status reports to stake holders (Internal & external stakeholders).
• Involved in the Preparation and executing of the Automation Scripts using SOAP UI and QTP.
• Involved in the Web Services testing using the SOAP UI and QTP automation tools.
• Involved in Test Data Preparation and executing the Batch files using DAF Valexia Portal.

Mar 2003 – Sep 2005 · 2 yrs 6 mos · Chennai Area, India

Dec 2001 – Jan 2003 · 1 yr 1 mo · Tamil Nadu, India