Mar 2023 – Present · 3 yrs 3 mos

• ● Led the product-side effort for a complex MySQL upgrade (5.7 to 8.0) across Spring Boot and Rails
• applications, involving 1000+ databases and 2+ petabytes of data. Collaborated extensively with
• DBaaS and SRE teams to minimize downtime, performed rigorous load testing, and delivered ~$2.2M
• in cost savings.
• ● Led a project to upgrade the Elasticsearch client from the deprecated Transport API to the modern
• REST API, unblocking a critical Java 17 upgrade, resulting in enhanced security, and easier
• maintenance.
• ● Led the implementation of a Java/Spring-based FAQ suggester, collaborating with product managers,
• designers, and the ML team on the design and execution of the solution.
• ● Led the product-side Postgres minor version upgrade (13.4 to 13.11) for a mission-critical
• Java Springboot application, collaborating with DBaaS and SRE teams to minimize downtime.
• ● Analyzed EC2 instance cost/performance (Intel/ARM), recommending the Intel r6i for a 15-20%
• performance gain at the same cost with no application side changes.
• ● Created and maintained SonarQube setup documentation for local development, resulting in
• increased developer productivity.
• ● Collaborated with a team of 3 to reduce the unit test build time from ~4 hours to ~20 mins.
• ● Interacted with customers, mentored engineers, conducted interviews, and resolved
• production/staging issues.

Mar 2020 – Feb 2023 · 2 yrs 11 mos

• ● Delivered a high-stakes, multi-quarter project to upgrade a critical, revenue-generating application
• from Rails 3 to Rails 4. Successfully mitigated the risks associated with a zero-downtime migration,
• resolving complex compatibility issues and technical debt while maintaining uninterrupted feature
• delivery.
• ● Proactively addressed the issue of flaky tests, resulting in a 20% decrease in PR build failures.
• ● Reduced unit tests build time by 10% for monolithic project consisting of 20k+ test cases.
• ● Collaborated with a team of 4 to upgrade the Freshcaller product from Rails 4 to Rails 5, addressing
• monkey patches, deprecation warnings, and compatibility issues for a seamless transition.

Mar 2018 – Feb 2020 · 1 yr 11 mos

• ● Developed a Python-based data migration script leveraging parallelism, reducing migration time from
• weeks to a few hours for a massive dataset.
• ● Led a team of 3 in revamping a core application component, enabling its availability to customers.
• This involved designing and implementation of the API, as well as managing the data migration process.
• ● Designed and implemented a critical audit logging system for the product, enhancing security and
• compliance. This involved developing both the Ember.js UI and the Ruby backend API.
• ● Optimized the crucial API, increasing its capacity from 2,000 to 7,000+ agents, a 250% improvement.
• Exceeded the target of supporting ~5,000 agents, preventing key high-value customers churn.

Oct 2016 – Feb 2018 · 1 yr 4 mos

• ● Added JWT authentication for API
• ● Developed Ticket create, Compose Email component of Freshdesk UI with end-to-end testing using
• Ember JS
• ● Migrated to reCAPTCHA V2 with zero downtime.
• ● Worked on bug fixes, enhancement and performance optimization.