Banshari Datta

Technical Program Manager

San Jose, California, United States17 yrs 2 mos experience

Highly Stable

Key Highlights

Over a decade of experience in IT & Services.
Expert in bridging technical and non-technical stakeholders.
Proven track record in driving complex programs.

Stackforce AI infers this person is a Senior Technical Program Manager in the E-commerce and IT Services industry.

Contact

Skills

Core Skills

Program ManagementAgile MethodologiesCustomer SatisfactionProject ManagementClient Relationship ManagementBusiness Analysis

Other Skills

CommunicationCross-team CollaborationCustomer Relationship Management (CRM)Global DeliveryIT StrategyMS ProjectMicrosoft ProjectPMPPre-salesProject DeliveryProject Portfolio ManagementRequirements AnalysisRequirements GatheringResource ManagementSDLC

About

With over a decade in Information Technology & Services, my journey has been marked by driving complex programs and fostering cross-functional collaboration. At Zoom, I've successfully launched innovative marketing channels and facilitated international e-commerce sales, contributing to significant customer expansion in diverse geographies. My role as a Senior Technical Program Manager hinges on fostering seamless collaboration between stakeholders and ensuring the clear translation of technical objectives. My expertise lies in bridging gaps between technical and non-technical stakeholders, ensuring a shared vision and timely delivery of milestones. My dedication to Agile principles and customer satisfaction has been pivotal, as I've improved processes using Scrum and Kanban, ultimately enhancing the customer experience and ensuring sustained growth for the organization.

Experience

17 yrs 2 mos

Total Experience

3 yrs 10 mos

Average Tenure

1 yr 8 mos

Current Experience

Docusign

Technical Program Manager

Oct 2024 – Present · 1 yr 8 mos

Zoom

Sr. TPM

Mar 2022 – Sep 2024 · 2 yrs 6 mos · San Francisco Bay Area

Driven multiple programs per quarter for E-commerce team partnering with GTM and Engineering across various tech stacks
Driven cross functional communication with various stakeholders, Product Owners, Engineering, QA, Data and system teams to execute programs.
Served as a bridge between technical and non-technical teams to ensure alignment and clear understanding of project goals and objectives.
Spearheaded complex programs like launching SMS as a new marketing channel for e-commerce, launch of multiple NPIs, enablement of sale in multiple foreign currencies to leading to customer growth in various geo locations etc.
Led projects using Scrum and Kanban leading to improved delivery timelines and streamlined requirement trade-offs, development, defects/bug tracking and prioritization.

CommunicationAgile MethodologiesCustomer SatisfactionProgram ManagementCross-team Collaboration

Apple

Project Manager / Business Analyst/Freelancing

Jan 2021 – Jan 2022 · 1 yr · San Francisco Bay Area

CommunicationAgile MethodologiesCustomer SatisfactionProject Management

Freelance

Program Management Office Consultant

Jan 2017 – Jan 2021 · 4 yrs

Provided PMO consulting service on freelance projects and travelled internationally

Fine wall corp

Project Manager

Jan 2014 – Jan 2016 · 2 yrs · New Jersey, United States

CommunicationCustomer SatisfactionProject Management

New jersey institute of technology

Research Assistant

Jan 2012 – Jan 2014 · 2 yrs · New Jersey, United States

Conducted primary research and analysis to measure the impact of Superstorm Sandy in two municipalities, and develop long-term mitigation measures. Collated information for the research through interview questionnaires, site inspections, and meetings with city officials and relevant agencies. Modeled, simulated, and analyzed flood impacts using ArcGIS, Hazus-MH, and Fault-Tree analysis. Utilized Benefit-Cost Analysis and Net Present Value (NPV) to estimate losses and proffer sustainable mitigation solutions.

Communication

Infosys

2 roles

Project/Client Relationship Manager for MetLie & Aetna/CVS

Promoted

Jan 2007 – Jan 2012 · 5 yrs

Led and managed large initiatives spanning multiple years, with project team members located across the globe.

CommunicationCustomer SatisfactionClient Relationship Management

Business Analyst for Aetna/CVS

Jan 2005 – Jan 2008 · 3 yrs

Led a multinational team of 30+ members based out of India and the US, and managed project from conception, planning, and designing to final deployment.

CommunicationCustomer SatisfactionBusiness Analysis