Bhavani Obinindi — Operations Associate

• Process & Policy SME: Acting as Subject Matter Expert (SME) for investigation workflows, guiding new hires & team members on policy interpretation, risk assessment, and complex case resolution to ensure 100% compliance with internal and regulatory standards. • Fraud Risk Investigation & Resolution: Conducted detailed investigations on fraud cases, ensuring compliance with CTPS protocols and reducing financial loss exposure across Amazon NA & EU marketplaces .• Team Training & Development: Led end to end training, refresher, and shadowing sessions for investigators, enhancing analytical accuracy and fraud detection speed, resulting in 60% faster case resolution and 90% better audit quality. • Performance Leadership: Drove SLA and CSAT targets through structured huddles, metric reviews, and real-time feedback, building a culture of performance and ownership. • Cross-Functional Collaboration: Worked with Legal, Compliance, and Tech teams to manage P0/P1 escalations with zero SLA breaches and improved alignment on fraud response protocols. • Process Optimization and Documentation: Updated and standardized SOPs, enabling consistent workflows and achieving a 30% reduction in repeat escalation cases.

Stackforce AI infers this person is a Fraud Risk Investigation Specialist with strong compliance and training expertise in e-commerce.

Location: Bengaluru, Karnataka, India

Experience: 6 yrs 5 mos