Nov 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India

• ~3 years of experience leading the product strategy, roadmap and go-to-market initiatives, working with distributed global teams
• ● Spearheaded a portfolio of Cisco products, growing new product bookings by 2.5 times in 2 years, with a 71% CAGR
• Identified key buyer segments of big-box retailers, and developed a targeted strategy to unlock a market worth $80 M TAM
• Developed an ROI calculator to demonstrate product value and validated its effectiveness through interviews with 15+ customers
• ● Led a company-wide cross-BU effort to position Cisco as the network infrastructure platform of choice for big-box retail chains
• Identified key levers to win infra and SaaS deals with retailers through competitor analysis and interviewing customers and field teams
• Crafted a product strategy to expand the target customer persona and capture budgets from customer marketing and Ops teams
• Expanding beyond IT teams as the typical buyer helped Cisco increase the wallet share by up to 100% and increase product stickiness
• Developed product messaging for field teams to upsell customers to purchase multi-product bundles instead of siloed products
• Ideated, designed and launched Access Code Templates to improve product value for IT teams in the banking sector
• Plugged in gaps in role-based access capabilities of the product, leading to the adoption of 40K product licenses
• Identified gaps by running Early Field Trials on potential customers for initial feedback and course correction
• Piloting UWB-based indoor wayfinding for Malls and hotels to enhance the shopper experience and improve store discovery
• Introduced payment gateway integration, giving customers additional revenue stream, leading to the adoption of 50K licenses
• Solve an industry-wide challenge of poor GPS connectivity in large indoor hospitals and museums, bringing in $50 M+ of revenue

Jun 2022 – Present · 4 yrs · Bengaluru, Karnataka, India

• Ideated a new simplified plug and play flow for product setup, reducing dropouts during setup from 40% to 12% in 12 months
• Identified gaps within the current support process by analyzing 120+ Support tickets and interviewing users and support engineers
• Introduced a guided day-0 experience by introducing prerequisites, tailoring the setup journey and troubleshooting at every step
• Transformed the setup process for requiring networking knowledge to a simplified discovery wizard, reducing TCO for the solution
• Reduced time to value for customers from 3 months to 5 weeks and reduced setup-related support cases by 80%