Feb 2020 – May 2022 · 2 yrs 3 mos · Bangalore

• Provide technical & Infrastructure support to work on all application tiers.
• Collaborating with different teams like Network, SAN, DB, Dev-Engineering, Admin Team
• Involves in the Implementation-activity includes Installation, Artifact-Deployment and post actions
• Providing seamless support on Apache HTTP, Tomcat, JBOSS servers towards java-based Applications
• Support in bringing back Node-Manager and Oracle Web-logic Admin console in Web-logic server
• Actively supporting the applications hosted over IIS.
• Checking of the SSL/TLS certificate and expiration to make sure our applications are running securely.
• Use to perform activity using different Plaintext and Secured Protocols like FTP, SFTP, HTTPS
• Play a vital role in change activity by performing Health-check of the application and Deployment of code from TEST to PRO servers.
• Do a Failover to an available Node if the other node is down using Veritas, Service guard and Apache HTTP clusters
• Knowledge and understanding of Auto-scaling, Load-Balancing, Clusters.
• Take necessary action on the failed or long running scheduled jobs in Tidal Master
• Work in various BSM & Site-scope alerts and take immediate action to minimize it like the application down scenario or clearing or zipping the old files in the respective mount path.
• Involves in creating, managing, increasing the quota of the HPRC-Dropbox, for the partners.
• Do validation of the authorized ALM users and resolve their issue quickly including setting-up the user profile and mapping towards to their respective domain along with access related issue towards the qc2f and qc4f.
• Monitor scheduled jobs for the Applications and take action accordingly using Tidal Master.
• Take immediate action to bring back the application by performing start, stop or restart of the Webservers and application servers like Apache HTTP, Tomcat, JBOSS, Web-Logic, IIS

Feb 2018 – Nov 2019 · 1 yr 9 mos · Greater Bengaluru Area

• Regularly attend & resolve the issues those are faced by client during production.
• Proactively fixing EP and Site-Manager issue before it escalates.
• Provide consulting for customers on procedural issues and queries.
• Quick response to the high/critical priority issues.
• Root-Cause-Analysis for complex problems.
• Responsible for raising problem tickets for defects and recurring issues.
• Report errors/bugs related to business coding to Development (L3).
• Responsible for performing daily health checks in order to ensure the systems
• are up and running fine so as to avoid any service disruption.
• Monitoring batch jobs those are running in production box.
• Monitoring logs periodically to ensure that there is no fatal errors.
• Taking necessary actions for any alerts those are coming from our monitoring
• tool like job failure, Closing pay period error out, auto-schedule failure, duplicate
• primary job assigned, disk usage, process failure, pilling of files in any particular
• dir etc.

Mar 2017 – Sep 2017 · 6 mos · Greater Bengaluru Area

• Resolving the issues with in SLA.
• Proactively resolving ILM and IDV issue which is being faced by client
• Interaction with client for real time issue.
• Used to Schedule Web-ex session with clients to fix the issue instantly.
• Checking the logs to find out the exact problematic query to identify the root
• cause of the issue
• Upload the DUMP file shared by the clients in our instance to identify the
• technical problems and resolving it with in SLA
• Transforming the files between the machines through win-scp
• Involved in installation of product in the client environment.'
• Raising enhancement request for client which will may available in future release
• depends upon the requirement.
• Doing Migration of ILM from one server to another server