Aug 2025 – Jan 2026 · 5 mos · Kolkata · On-site

• Stakeholder relationship management role bridging the student community, faculty, and institutional leadership across digital initiatives.
• Managed and mentored a team of Junior Digital Ambassadors — onboarding, training, and enabling them on content strategy and campaign execution.
• Drove 62.6% engagement growth through data-led outreach strategies, demonstrating measurable impact through performance dashboards reported to institutional leadership.
• Coordinated multi-party communications across student bodies, faculty, and external partners — mirroring the cross-functional stakeholder management core to CSM/TAM roles.

Aug 2024 – Jul 2025 · 11 mos · Kolkata · On-site

• Supporting IBS Kolkata's digital brand presence through content strategy, campaign execution, and stakeholder engagement.
• Created and managed content across social platforms — contributing to the engagement growth program that achieved 62.6% uplift.
• Coordinated communications between student community, faculty, and institutional stakeholders — building cross-functional coordination habits core to CSM and project delivery roles.
• Supported event promotion, digital outreach, and brand representation initiatives across platforms.

Jun 2025 – Aug 2025 · 2 mos · Remote

• QA Consultant, Trainer

Jun 2024 – May 2025 · 11 mos · Remote

• Served as the primary technical liaison between QA, product, and business stakeholders — combining delivery accountability with client-impact communication.
• Managed post-launch defect triage and SLA-bound issue resolution for web and mobile products — directly mirroring post-sales support in a TAM/CSM context.
• Mentored junior QA engineers and provided consultative advisory (QA Consultant, Jun–Aug 2025) — demonstrating the enablement and knowledge-transfer skills central to customer success.
• Communicated release readiness, risk, and quality status clearly to non-technical stakeholders and product owners.

Feb 2025 – May 2025 · 3 mos · Kolkata · Hybrid

• Domain : Contextual Semantic Analysis using Generative AI Models
• Client-facing GTM and product validation role for AI-driven products.
• Led GTM strategy and competitive market analysis for SkyImage and SkyCrep — translating findings into positioning decks presented to business stakeholders.
• Supported early-stage client discovery: gathering requirements and communicating product capabilities to prospective accounts.
• Built market segmentation models and KPI dashboards tracking adoption, engagement, and revenue funnels for the product launch roadmap.

Jun 2023 – May 2024 · 11 mos · Kolkata · Hybrid

• Managed QA delivery simultaneously across multiple client web applications — handling requirements, communicating outcomes, and maintaining ongoing client relationships.
• Translated technical defect findings into business-friendly summaries for non-technical client contacts.
• Maintained ongoing client relationships through clear, proactive communication on delivery timelines and issue resolution.

Jul 2022 – May 2023 · 10 mos · Pune District

• Enterprise SaaS QA role with direct exposure to Salesforce/SFCC client platforms, stakeholder communication, and compliance delivery.
• Validated enterprise Salesforce Commerce Cloud (SFCC) platforms for global clients — gaining deep understanding of how enterprise clients consume and depend on SaaS products.
• Communicated quality status and release risk to PMs and client representatives in Agile Scrum ceremonies — achieving 100% compliance across all deliverables.
• Developed the foundational technical fluency and stakeholder communication habits that define effective Technical Account Management.

Apr 2020 – Mar 2021 · 11 mos · India · Remote

• Worked as a part-time content creator and streamer for HydLegion, engaging live audiences through gaming streams and interactive sessions. Focused on building community engagement, managing digital presence, and creating consistent, quality content across platforms. Developed skills in audience communication, branding, and digital media—laying a strong foundation for content marketing and online strategy roles.

Jan 2020 – Jun 2022 · 2 yrs 5 mos · Tamil Nadu, India

• Built and scaled a 100+ member technical community from zero — an early proof of the client lifecycle mindset.
• Onboarded, engaged, and retained members through structured programs and 40+ events — tripling community engagement over 2 years.
• Managed relationships with external sponsors, speakers, and institutional stakeholders — coordinating multi-party expectations and deliverables end-to-end.

Jan 2019 – Oct 2019 · 9 mos · Chennai, Tamil Nadu, India

• Worked as Secretary at LOGIC PLAY, leading administrative coordination, community outreach, and event operations. Oversaw team management, strategic communication, and engagement activities. Played a key role in organizing club events, driving member participation, and building a collaborative environment. Strengthened skills in leadership, event marketing, and club development while supporting the overall growth of the community.

Jan 2018 – Jan 2022 · 4 yrs · Chennai, Tamil Nadu, India · On-site

• Served as Student Coordinator for the Director's Panel at SRM IST Ramapuram, facilitating communication between students and the institution’s leadership. Managed event logistics, coordinated with faculty and administrative teams, and supported panel discussions and strategic initiatives. Played a key role in organizing high-level academic interactions, ensuring smooth execution and active student participation in institutional development efforts.