May 2025 – Aug 2025 · 3 mos · Noida, Uttar Pradesh

Dec 2022 – May 2025 · 2 yrs 5 mos · Noida, Uttar Pradesh, India · Hybrid

• Reduced workforce cost by 30% via automating pre-underwriting workflows of loan applications upto $100K.
• Achieve 50% growth in funding rate by designing intent-focussed landing page for faster document collection & contract signing.
• Improved offer acceptance rate by 25% by offering flexible pricing options to meet customer requirements.
• Reduced application drop-offs by 33% by auto-populating data & using mobile friendly designs in the customer journey.
• Managed following AI / ML projects by Collaborating with data science, sales & underwriting teams:
• a) NextGen BA Score – Improved existing credit risk score tool by introducing new features from SBFE report and training with un-labelled payment history data from external lenders.
• b) Bank Statement Analyzer – ML driven keyword-based detection to categorize existing lender stacking and revenue outliers from a bank statement file for faster & better risk profiling.
• c) GenAI based Underwriting Co-pilot – RAG-based LLMs to assist underwriters with auto-generation of case summaries, contextual suggestions in decision making and automating tasks like sending emails and analyzing data.

Sep 2021 – Dec 2022 · 1 yr 3 mos · Noida, Uttar Pradesh, India

• Lead product strategy & roadmap for a B2B2C model providing custom Prepaid card as a service to SMEs and fintech startups.
• Selected Contributions:
• Consulted business stakeholders to discover product-market fit & GTM strategy to sell prepaid services.
• Conducted market research & competitive analysis to understand potential customers & associated pain-points.
• Designed a SAAS based solution for SMEs to provide customized spend management services on the go.
• Solved for user experience issues in the existing mobile app for individual cardholders & improved avg. daily active users by 25X.

Jul 2021 – Sep 2021 · 2 mos · Vancouver, British Columbia, Canada

• Lead delivery of a new generation gig marketplace via a no-code development tool, Bubble.io
• Selected Contributions:
• Identified problems in the existing product and proposed a new product strategy approach
• Conducted stakeholder interviews & competitive analysis to understand market pain-points & identify scalable opportunities
• Ideated minimum viable set of features to achieve product-market fit & prepared roadmap
• Created PRDs / workflows / wireframes & coordinated with engineering team for development

Jul 2021 – Sep 2021 · 2 mos · Noida, Uttar Pradesh, India

• Converted business requirements into a product roadmap along-with PRDs & workflows
• Coordinated with UI/UX designers & engineering to develop & launch MVP
• Assisted in evaluation & hiring of designers & developers

Nov 2020 – Jun 2021 · 7 mos · Noida, Uttar Pradesh, India

• Managed launch of a prepaid based pocket money management solution targeting teenagers & parents.
• Lead a team of UI/UX designers, Developers and product analysts to deliver Android & IOS mobile app - OmniCard.
• Coordinated end to end integration, certification & compliance requirements with NPCI, FIS, RBI, DTDC, Veri5Digital.

Jan 2020 – Oct 2020 · 9 mos · Pune Area, India

• Managed end to end product lifecycle of Sehat Sathi Mobile App (Android) – a hyper local network of medical stores.
• Performed data analysis & solved UI/UX issues of user onboarding | Achieved 3X growth in successful verification at 1st attempt.
• Conducted user interviews to understand user motivation & pain-points | Revamped user activation journey using a parental design approach with relevant content | Achieved +67% growth in # daily active users.
• Recognized by Playstore to be the youngest app among top 5 trending apps under medical category (during covid).

Feb 2018 – Jan 2020 · 1 yr 11 mos · Gurgaon, India

• Collected business requirements from multiple in-house & external stakeholders / clients & managed product deliverables.
• Created PRDs, workflows & wireframes | Worked with designers for high fidelity prototyping & review with stakeholders | Conducted grooming sessions with developers & QA | Coordination & troubleshooting with developers on daily basis | Prepare test cases with QA & perform UAT testing | Demo presentation & communication to stakeholders.
• Conducted user interviews & worked with UI/UX designer to prototype a senior-citizen focused mobile app for a US-based client, providing luxury retirement homes, along with a web-based admin to manage their day-to-day operations | Achieved client satisfaction on slicing the full requirement into multiple small releases to bring in early visibility & feedback.
• Restructured PRDs & performed effective communication to drive team alignment on current & future scope of the project | Achieved a time-bound effective scrum meeting culture & improvement in spill overs / delays in regular deliveries.

Jan 2016 – Jan 2018 · 2 yrs · Gurgaon, India

• Designed a score-based lead ranking system using factors like lead channel characteristics, New or Returning customer, # follow-ups done | Created round-robin groups for targeted lead allocation to sales team| Improved UI/UX of sales agent portal to reduce avg. time spent per lead | Achieved 50% growth in avg. Lead to Order conversion% .
• Implemented auto-assign feature to enhance system capability to automatically assign multiple eligible bookings to service providers at once to increase operational efficiency | Achieved 2X growth in avg. #Orders served on daily basis.
• Lead design & set up of operational set up as a core team | Managed 3rd Party vendors for Uniforms, Toolkits, Call management solution etc. | Worked with engineering to implement internal portal for lead & order management portals along-with mobile app for service providers | Prepared SOPs & conducted training of customer support team, regional operations team & service providers | Partnered with ICICI & IL&FS Skills Development Corporation & conducted recruitment of freshly trained technicians.

Jul 2014 – Dec 2015 · 1 yr 5 mos

• Managed quality assurance of educational content (videos / assignments) created in-house for students aspiring for engineering competitive exams.
• Assisted sales team as subject matter expert & conducted demo classes for prospect clients – schools / coaching institutions.
• Travelled regularly to different cities & conducted special doubt sessions for students performing well in mock-up exams.

Jun 2014 – Nov 2014 · 5 mos · Kanpur Area, India

• Analyzed reasons of weld defects in Alumino thermic castings: Blow holes, Straight fracture through metallography
• Collaborated with Advanced Centre for Materials Science, IIT Kanpur to use new materials’ testing technologies : SEM, XPS
• Developed a preliminary processing mechanism for production of Fe-13%Mn-4%C alloys used as additive
• Improved traditional mold design to reduce effect of turbulence in melt leading to silica inclusions

Jan 2013 – Mar 2014 · 1 yr 2 mos

• program to design Android-based Applications
• and ergonomic Board Games to aid mentally challenged kids
• Leadership
• Led a 2-tier team of total 75 interns from national as well as international institutes
• Result
• Innovated Blow Game(using waste products) to solve drooling problem
• Developed 4 special Android Applications on counting numbers, recognize alphabets etc

Jun 2012 – Jul 2012 · 1 mo

• Analyzed the reasons for inefficiency in yield after adopting water saving farming technologies
• Studied and made operational manual of two major farming technologies: Direct Seeding Rice & Laser leveling
• Suggested the idea of POWER; ( a combination of cutter and sprayer) to control major reasons of the failure
• Suggested improved delivery strategy of the technologies for better yield and conducted interaction sessions
• OTHER POSITIONS OF RESPONSIBILITY
• Core Team member, Svagatagami (Non-Government Organization)