Jul 2025 – Feb 2026 · 7 mos · United States · Remote

• Led a team of developers while building AI-powered automation across the company’s core toolchain. Designed and deployed agents that connected Datadog, Jira, and GitLab into integrated workflows — monitoring, alerting, and incident response running as one system instead of three siloed tools.
• Built a specs-driven development process using AI, where agents read requirements from Notion, generated code via the Claude API, pushed to GitHub, and wrote summaries back automatically. Modernized legacy codebases that had been untouched for years, bringing them into maintainable, cloud-ready shape.
• Mentored developers not just on the technical work but on how to think about building with AI as a force multiplier. Left with relationships and friendships that outlasted the role.

Nov 2023 – Mar 2025 · 1 yr 4 mos · United States · Remote

• Managed IT operations and budget for the organization, including a $100K budget deficit I reversed within 90 days. Negotiated vendor contracts that saved $500K annually. Owned the company’s AI platforms as admin and led reporting on AI adoption across the organization — early exposure that sparked the deeper AI development work I pursued afterward.
• Built automation around the user account lifecycle that cut ticket volume by 20%. Developed ITIL-based metrics that improved service desk efficiency by 15% and reduced incident resolution times by 10%. Drove customer satisfaction up 30% through direct engagement with leadership and proactive identification of service gaps.

Jan 2023 – Nov 2023 · 10 mos

• Built three teams from scratch — Helpdesk, Automation (RPA), and Salesforce — and led them alongside the Technology Services team. The mandate was eliminating user-facing complexity so the business could move fast.
• Selected and implemented JAMF as the company’s first MDM solution, standing up device management from nothing — evaluation, enrollment workflows, compliance policies, the whole thing.
• Owned the full employee computing lifecycle for a distributed workforce and managed the M365 tenant including Entra ID and conditional access.
• Migrated the entire organization from Google Workspace, Zoom, and Slack to Microsoft Exchange, Teams, and SharePoint with zero disruption. Cut IT costs 18% through equipment and SaaS budget optimization. Improved service quality 15% by building strategic roadmaps that tied IT directly to business goals.

Oct 2021 – Jan 2023 · 1 yr 3 mos

Jan 2021 – Oct 2021 · 9 mos

May 2016 – Jan 2021 · 4 yrs 8 mos · On-site

• Led Helpdesk teams in a fast-paced, 24/7 e-commerce environment. iHerb was always on the cutting edge of technology, and my teams kept it on the rails.
• Implemented metrics to boost team efficiency by 40% and cut ticket resolution times by 35%.
• Directed IT support team, ensuring 24/7 coverage across multiple time zones.

May 2014 – May 2016 · 2 yrs · Hebron, KY

Oct 2013 – May 2014 · 7 mos

• I take on overflow work when support calls peak. This keeps the customers delighted that they don't have to wait for project work to be completed because another customer is dealing with downtime.

May 2005 – Oct 2013 · 8 yrs 5 mos

• I managed all support and infrastructure projects and staff. It was my great pleasure to keep internal customers delighted with prompt service and projects that exceed expectations.