Jul 2024 – Feb 2025 · 7 mos · Hybrid

• As a Human Resources Specialist at Fluor, I supported a wide range of HR functions including onboarding, employee relations, workforce planning, and compliance. I developed and streamlined onboarding processes to improve new-hire engagement and retention, and partnered with managers to guide them through performance management, coaching, and disciplinary actions. I conducted workforce and staffing analysis to support recruitment strategies and ensure alignment with project and organizational needs. I served as a key HR resource for employees, providing guidance on policies, benefits, and workplace concerns while helping maintain a positive, compliant, and high-performing work environment.

May 2023 – Jul 2024 · 1 yr 2 mos · Greensboro, North Carolina, United States · On-site

• As a Training and Sales Manager at Sam’s Club, I led team development, sales strategy, and daily operations to drive strong performance and member satisfaction. I trained and coached associates on product knowledge, sales techniques, and service standards, ensuring consistency and high-quality execution across the department. I analyzed sales trends and performance metrics to identify opportunities, improve merchandising, and meet revenue goals. I collaborated with leadership to enhance onboarding, strengthen team engagement, and maintain a positive, customer-focused environment. My role combined hands-on leadership with strategic planning to support both employee growth and overall club success.

Nov 2022 – May 2023 · 6 mos · Greensboro, North Carolina, United States

• As a General Manager at Chuck E. Cheese, I oversaw all restaurant and entertainment center operations, including staffing, training, guest experience, sales performance, and financial management. I led and developed a diverse team, focusing on coaching, accountability, and creating a positive, high-energy work environment. I managed budgeting, scheduling, inventory, and operational standards to ensure efficiency, compliance, and profitability. I drove guest satisfaction by maintaining a clean, safe, and family-friendly environment while delivering consistent, memorable experiences. Through strong leadership and operational oversight, I supported revenue growth, employee engagement, and overall store success.

Mar 2022 – Nov 2022 · 8 mos

• I investigated and resolved Zelle and wire fraud cases by analyzing transaction patterns, customer activity, and account behavior to identify unauthorized or high-risk activity. I worked directly with customers to gather details, validate claims, and provide clear guidance during stressful situations, ensuring both accuracy and a positive client experience. I collaborated with internal fraud teams, compliance, and operations to prevent losses, mitigate risk, and strengthen fraud-prevention strategies. My role required strong analytical skills, attention to detail, and sound judgment to protect customers and the bank from emerging digital-payment threats.

Nov 2021 – Mar 2022 · 4 mos

• I supported a wide range of human resources functions, including onboarding, employee relations, and policy guidance. I assisted managers and team members with questions regarding HR processes, benefits, performance management, and workplace concerns, ensuring clear communication and compliance with company standards. I contributed to improving employee experience by streamlining onboarding steps, coordinating training, and supporting engagement initiatives. My role required strong interpersonal skills, confidentiality, and the ability to navigate complex HR issues while supporting a positive, inclusive, and high-performing workplace.

Jun 2020 – Nov 2021 · 1 yr 5 mos

• As a Debt Collection Specialist in the TDAF department at TD Bank, I managed delinquent auto loan accounts by conducting thorough outreach, negotiating repayment solutions, and helping customers regain financial stability. I assessed account histories, validated past-due balances, and worked with borrowers to establish payment arrangements that aligned with both regulatory guidelines and customer needs. I maintained detailed documentation, monitored follow-up actions, and collaborated with internal teams to minimize losses and support portfolio health. My role required strong communication, problem-solving, and empathy, ensuring a professional and compliant approach to each customer interaction.