Bushra Naz

Operations Associate

Mumbai, Maharashtra, India19 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 16+ years of experience in operations leadership.
  • Expertise in stakeholder management and project coordination.
  • Proven track record in performance improvement and service delivery.
Stackforce AI infers this person is a seasoned Operations Manager with expertise in service delivery and project management.

Contact

LinkedIn

Skills

Core Skills

OperationsProject ManagementTalent ManagementBudget ManagementStakeholder ManagementOperations ManagementService DeliveryCustomer Service

Other Skills

Back Office OperationsBusiness RequirementsCustomer Escalation ManagementService StandardsCustom ReportsSoft SkillsPeople ManagementManagement Information Systems (MIS)Service Orientation (Social)CommunicationCustomer Service OperationsTeam LeadershipStore ManagementWorkday ReportingProgram Delivery Management

About

Open for new opportunities

Experience

19 yrs 4 mos
Total Experience
4 yrs 10 mos
Average Tenure
9 yrs 2 mos
Current Experience

Capgemini

4 roles

Manager

Promoted

Apr 2023 – Present · 3 yrs 1 mo

  • Project Management Professional with over 16+ years of experience in leadership in Operations. Expertise in Coordinating and managing stake holders and projects.
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementService StandardsCustom ReportsSoft Skills+50

Senior Consultant-Talent Transformation

Apr 2021 – Mar 2023 · 1 yr 11 mos

  • Leading SAP (Technical & Non-Technical) certifications on behalf of Talent Transformation team. SAP S/4HANA, Engagement Manager, Architect, Cloud, Microsoft and other certifications.
  • Managing Budget & Forecast, Invoices and other ADHOC activities.
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementService StandardsCustom ReportsSoft Skills+45

Consultant-Talent Transformation

Jan 2020 – Mar 2021 · 1 yr 2 mos

  • Leading SAP S/4HANA Certification for APPS Europe India Consultants.
  • Managing end to end delivery along with ADHOC activities.
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementService StandardsCustom ReportsSoft Skills+43

Consultant, Europe Delivery management

Dec 2016 – Dec 2019 · 3 yrs

  • Stakeholder management, end to end operations w.r.t delivery
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementService StandardsCustom ReportsSoft Skills+39

The walt disney company

2 roles

Senior Executive, Disney Character Voices International - Dubbing Operations

Promoted

Jan 2015 – Feb 2016 · 1 yr 1 mo · Mumbai Metropolitan Region

Back Office OperationsBusiness RequirementsCustomer Escalation ManagementCustom ReportsSoft SkillsService Delivery+37

Executive - Disney Character Voices International - Dubbing Operations

Nov 2006 – Dec 2014 · 8 yrs 1 mo · Mumbai Metropolitan Region

  • Vendor management, Dubbing Operations activities
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementCustom ReportsSoft SkillsService Delivery+37

Ogilvy one

Coordinator

Mar 2006 – Oct 2006 · 7 mos · Mumbai Metropolitan Region

  • Responding to emails on behalf of Disney Channel, Toon Disney Channel & Play House Disney Channel.
  • Addressing queries.
  • Coordinating and Tracking live contests, competition that run on all Disney Channels.
  • Sharing Weekly/ Monthly data with the team.
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementCustom ReportsSoft SkillsService Delivery+37

Invest one - an affiliated group of citi bank

Tele Marketing Executive

Jan 2005 – Jun 2005 · 5 mos · Mumbai Metropolitan Region

  • Duties & Responsibilities:
  • Opening Saving Account
  • Preparing monthly MIS
  • Reporting to the HOD with the weekly report
  • Achieving daily targets
Back Office OperationsBusiness RequirementsCustomer Escalation ManagementSoft SkillsService DeliveryOperations+32

Education

Mumbai University

Bachelor of Commerce (B.Com.) — Commerce

Jan 2004 – Jan 2005

St. Mary's School, Varanasi

VIII standard

Jan 1986 – Jan 1995

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