Oct 2024 – Nov 2025 · 1 yr 1 mo · San José, Costa Rica · Hybrid

Aug 2024 – Present · 1 yr 9 mos

Jun 2022 – Aug 2024 · 2 yrs 2 mos

• Monitored progress and submitted performance reports.
• Produced valuable content for the company's online presence, including editorial design and organizing publications.
• Acted as the organization's agent towards external parties such as media, stakeholders, and potential clients, building strategic partnerships.
• Directed and oversaw the company's packaging design processes.
• Generated clear ideas and concepts in tandem with the copywriter.
• Produced sketches, storyboards, and roughs to visualize ideas.
• Demonstrated understanding of marketing initiatives, strategic positioning, and target audience.
• Cooperated with the rest of the creative team across different types of media.
• Presented completed ideas to clients/team members.
• Stayed on top of all trends and maintained best practices.
• Designed and implemented social media strategy to align with business goals. Generated, edited, published, and shared engaging content weekly (e.g. original text, photos, videos, and news).
• Ensured brand consistency.
• Communicated with followers, responded to queries in a timely manner, and monitored customer reviews.
• Oversaw social media accounts' design.
• Suggested and implemented new features to develop brand awareness, such as promotions and competitions.
• Stayed up-to-date with current technologies and trends in social media, design tools, and applications.
• Proofread and edited the work of content writers.
• Fact checked and verified information and research.
• Managed and updated social media accounts and websites.
• Contributed new ideas for future publications.

Jul 2017 – Jul 2018 · 1 yr · Costa Rica

• In charge of the hospitality of international groups and artists from countries such as Brazil, Colombia, Norway, Spain and Portugal.
• Fluent communication in 3 languages at a time.
• Day-to-day management of artists.
• In charge of communication between the artists and the organization.

Dec 2015 – Dec 2022 · 7 yrs

• Founder and director of award winning media outlet.
• Leader of a team of 15 people and selection of personnel.
• Writer and editor of notes, interviews, dance reviews and articles.
• Seeking growth opportunities for the media.
• Coordinate and publish the monthly content.
• Social Media and Communications manager and content creator.
• Creator of communication and marketing strategies, action plans and content planning. Designer of workshops and digital tools for artists.

Feb 2014 – Dec 2015 · 1 yr 10 mos

• Infosys – Procter & Gamble 2014 - present
• In charge of the CAP Project brought to Costa Rica.
• Delivery of the procurement end to end process. Maintained workflow according to KPI business expectation. Prioritize volume according to service delivery guidelines. Maintain and improve relationship with suppliers and internal users by detecting opportunity areas in the procurement process.

Jun 2013 – Jan 2014 · 7 mos · Costa Rica

• Account: Blackberry
• Customer service provider.
• Used to a high volume of work and pressure in the work environment.
• Capable of producing quality work under strict deadlines.
• In charge of monitoring the closing of an internal project by communicating with users, suppliers and banks.
• Answer phone calls and emails.
• Full command of the Portuguese language.