Chandan Das

Operations Associate

Koch Bihar, West Bengal, India4 yrs experience

Key Highlights

DRA certified with strong regulatory compliance expertise.
Proven track record in customer service and debt collection.
Skilled in building lasting client relationships.

Stackforce AI infers this person is a Customer Service and Sales Professional in the Fintech industry.

Contact

Skills

Core Skills

Customer Service ManagementDebt CollectionSalesCustomer EngagementSales ManagementCustomer Satisfaction

Other Skills

Cash CollectionCommunicationInsurance SalesField OperationsStock ManagementConsultative SellingRegulatory ReportingRegulatory ComplianceHuman Resources (HR)Talent AcquisitionJob AnalysisWorkforce PlanningRecruitment MarketingSelection & AssessmentOnboarding

About

“I’m Chandan Das from West Bengal, India.” As a Collection Officer at Bajaj Finserv, I efficiently manage monthly installment collections while assisting customers in resolving financial challenges with professionalism and empathy. My DRA certification reflects my strong commitment to complying with regulatory standards and ensuring precision in financial operations, fostering customer trust and satisfaction. I hold a Bachelor of Arts degree from Dinhata College and a Diploma in Computer Applications, which have enhanced my analytical thinking and technical proficiency in financial processes. My goal is to leverage my expertise in regulatory compliance and customer service to drive organizational growth and cultivate lasting client relationships.

Experience

4 yrs

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Bajaj finserv

Collection Officer

Jun 2024 – Mar 2026 · 1 yr 9 mos · Cooch Behar, West Bengal, India · On-site

Managed the collection of monthly installments from customers with outstanding balances.
Engaged in effective communication to resolve customer issues related to their financial obligations.
Maintained strict confidentiality of all customer personal information to ensure trust and compliance.
Provided clear guidance to customers to avoid any misleading information regarding their accounts.

Cash CollectionCommunicationCustomer Service ManagementDebt Collection

Skysoft infotek india pvt. ltd.

Field Research Officer

Oct 2023 – Jun 2024 · 8 mos · Koch Bihar, West Bengal, India · Hybrid

Engaged with local communities in villages to promote and sell insurance products.
Developed strong relationships with clients to understand their insurance needs and provide tailored solutions.
Conducted market research to identify potential clients and assess competition in the region.
Collaborated with the Skysoft Infotek team to enhance product offerings based on client feedback.

Insurance SalesField OperationsSalesCustomer Engagement

Saha retail & co

Operations Executive

Mar 2021 – Oct 2022 · 1 yr 7 mos · Dinhata, West Bengal, India · On-site

Managed sales operations at Saha Retail & Co, a shoe wholesaler in Dinhata, West Bengal.
Oversaw inventory management, ensuring accurate tracking of shoe stock and financial transactions.
Developed strong relationships with shoe dealers, enhancing customer satisfaction and loyalty.

Stock ManagementConsultative SellingSales ManagementCustomer Satisfaction