Chandranath Pandey

Operations Associate

Mumbai, India18 yrs experience

Highly Stable

Key Highlights

Over a decade of experience in contact center operations
Expertise in insurance sales and customer retention
Proven track record in team leadership and training

Stackforce AI infers this person is a Customer Service and Operations Management expert in the Insurance sector.

Contact

Skills

Core Skills

Operations ManagementCustomer Service ExcellenceSales ProcessesCustomer RetentionPolicy RenewalsSales ManagementCustomer Service ManagementBusiness Development

Other Skills

AdaptabilityCommunicationContact CentersCustomer ExperienceCustomer Relationship Management (CRM)Customer SupportData AnalysisDigital MarketingDriving ResultsEmployee EngagementEmployee RelationsInterpersonal SkillsKey Account ManagementLead GenerationLeadership

About

With over a decade of experience in Contact center operations, I specialize in Insurance Sales , Retention and Business development. Currently, I lead a Patient Advisor team at QI Spine, focusing on appointment scheduling and patient engagement to drive clinic visits. My expertise includes customer service excellence, training and development, and workforce management. I am committed to delivering exceptional service and fostering strong customer relationships

Experience

18 yrs

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Qi spine

Team Manager - Health Care Operations

Jan 2024 – May 2025 · 1 yr 4 mos · Mumbai Metropolitan Region · On-site

Operations SupportTime Management & MultitaskingTraining and DevelopmentAdaptabilityProblem-SolvingCommunication+21

Cogent e services

Assistant Manager - Operations

Aug 2023 – Jan 2024 · 5 mos · Thane, Maharashtra, India · On-site

As Assistant Manager, I lead the Axis Bank channel for TATA AIG's renewals process, focusing on driving policy renewals and enhancing customer retention. I collaborate with cross-functional teams to develop and implement strategies that optimize the renewals process, ensuring a seamless experience for both clients and the organization. My role involves analyzing performance metrics, identifying growth opportunities, and fostering strong relationships with key stakeholders to achieve business objectives

Operations SupportSales ProcessesWritten CommunicationSoft SkillsContact CentersStrategic Thinking+7

Conneqt business solutions

Team Leader - Operations

Dec 2019 – Aug 2023 · 3 yrs 8 mos · Mumbai, Maharashtra, India · On-site

As a seasoned Team Leader at TATA AIG, I oversee the Motor and Health Insurance renewal processes for Canara Bank channels, focusing on enhancing customer retention and driving policy renewals. I collaborate with cross-functional teams to develop and implement strategies that optimize the renewal process, ensuring a seamless experience for both clients and the organization. My role involves analyzing performance metrics, identifying growth opportunities, and fostering strong relationships with key stakeholders to achieve business objectives

Operations SupportSales ProcessesDigital MarketingCustomer SupportWritten CommunicationSoft Skills+10

Mahindra insurance brokers limited

Sales Manager - Insurance Operations

Dec 2018 – Dec 2019 · 1 yr · Thane, Maharashtra, India · On-site

As a Retention Specialist and Team Coach at Mahindra Insurance Brokers Ltd., Driving the end-to-end sales process for motor insurance across various insurance companies , Managing POSP business and Issuing fresh Quote for MISP segment for onboarding new Customers

Sales ProcessesWritten CommunicationSoft SkillsContact CentersOrganization SkillsCustomer Service Management+5

Diebold nixdorf

Executive PR Service - ATM Operations

Dec 2017 – Dec 2018 · 1 yr · Mumbai Area, India · On-site

Monitoring ATM server, Coordination with Banking Team for real-time resolution on ATM related concern

Written CommunicationSoft SkillsOrganization SkillsCustomer Service ManagementCustomer Relationship Management (CRM)Problem Solving+1

Tata business support services limited(serwizsol)

Senior Associate for Trading - SAMCO Securities Limited

Aug 2015 – Nov 2017 · 2 yrs 3 mos · Thane, Maharashtra, India · On-site

Working for Liberty General Insurance under Sales Business

Sales ProcessesWritten CommunicationSoft SkillsContact CentersOrganization SkillsCustomer Service Management+4

Serco

Tier 2 Executive - Etisalat Grievance Team

Jun 2012 – Jun 2015 · 3 yrs · Thane, Maharashtra, India · On-site

Handling Billing, Technical related concern for Etisalat ( UAE ) Based company .

Subject Matter ExpertsContact CentersCustomer Service ManagementCustomer Relationship Management (CRM)Interpersonal Skills

Team life care company (i) pvt ltd

Technical Co Ordinator - Managing UIDAI Project

Jun 2011 – Jun 2012 · 1 yr · Bengaluru, Karnataka, India · Hybrid

Solving IT related concern for Aadhaar Project ( UIDAI )

Subject Matter Experts

Reliance communications

Business Development Executive - Edtech

Mar 2010 – Aug 2011 · 1 yr 5 mos

To Develop the Buisiness

Sales ProcessesBusiness Development

Veta - experts in english training

Education Counsellor - Edtech (Front Office)

Aug 2009 – Mar 2010 · 7 mos · Thane, Maharashtra, India · On-site

Handling enquires by guiding & providing them appropriate information about the courses available.
Follow-ups with the enquiry.
Appropriate filing of the required documents in the respective file.
Collection of the cash & preparing the receipt.
Transferring each & every data to the head office.
Co - ordinations with Accounts Department for stocks & other back - office related queries.
Reporting to centre coordinator.
Office administration.

Sales ProcessesSales Management