Chandrashekar Koneri

Product Manager

Hyderabad, Telangana, India11 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over a decade of IT support and management experience
  • Expert in building high-performing IT teams
  • Proficient in proactive IT strategies and solutions
Stackforce AI infers this person is a seasoned IT support manager with expertise in team leadership and strategic IT operations.

Contact

Skills

Core Skills

Team ManagementIt Business ManagementIt Support ManagementClient-centric ApproachTechnical SupportProblem SolvingGlobal It SupportTechnical TroubleshootingItil

Other Skills

Multi-site TeamsKey MetricsITIL Process ImplementationBusiness ContinuityProfessional CommunicationTicketing SystemsService-Level Agreements (SLA)DocumentationStrategic PlanningDriving ResultsCommunicationNetworkingStrategic InitiativesTechnical OperationsInformation Technology

About

Experienced IT Support Manager | Leading High-Performing Teams | Delivering Exceptional Technical Solutions Experienced IT Support Manager with over a decade of experience in IT support and management, I've honed my skills in creating seamless IT environments, ensuring smooth operations, and fostering a culture of excellence. 🔧 Technical Expertise: My journey in IT began with hands-on technical support, and I've never lost touch with my roots. Proficient in troubleshooting, system administration, and network management, I bring a deep technical understanding to every challenge. 👥 Team Leadership: I thrive on building and nurturing high-performing teams. Through effective coaching, mentoring, and collaboration, I've consistently achieved superior service levels while developing the next generation of IT professionals. 🚀 Strategic Planning: IT isn't just about fixing problems; it's about preventing them. I specialize in proactive IT strategies that reduce downtime, enhance security, and streamline operations, ultimately driving business growth. 🌐 Global Experience: I've had the privilege of working in diverse environments, including handling the engineers based out of different locations in APAC. This has provided me with a global perspective on IT challenges and solutions. 🤝 Client-Centric Approach: I believe in the power of strong client relationships. By actively listening to client needs and understanding their business goals, I've consistently delivered tailored IT solutions that exceed expectations. 💡 Continuous Learning: The IT landscape is ever-evolving. I'm committed to staying at the forefront of emerging technologies, ensuring that my teams and I remain adaptable and ready to embrace new opportunities. Let's connect and explore opportunities to collaborate, share insights, or discuss how I can contribute to your organization's success. Feel free to reach out—I'm always open to meaningful conversations and professional networking.

Experience

11 yrs
Total Experience
2 yrs 9 mos
Average Tenure
3 yrs 1 mo
Current Experience

The d. e. shaw group

Information Technology Project Lead (Operations Manager)

May 2023Present · 3 yrs 1 mo · Hyderabad, Telangana, India · Hybrid

Multi-site TeamsKey MetricsTeam ManagementIT Business Management

Amazon

3 roles

IT Support Manager I

Jan 2022May 2023 · 1 yr 4 mos

Multi-site TeamsKey MetricsIT Support ManagementClient-Centric Approach

IT Escalation Engineer

Jul 2020Jan 2022 · 1 yr 6 mos

Multi-site TeamsKey MetricsTechnical SupportProblem Solving

Global IT Support Engineer

Dec 2018Jul 2020 · 1 yr 7 mos

Multi-site TeamsKey MetricsGlobal IT SupportTechnical Troubleshooting

Pegasystems

Technical Support Analyst

Sep 2017Dec 2018 · 1 yr 3 mos · Hyderabad Area, India

ITIL Process ImplementationTechnical SupportITIL

Unisys india

Technical Support Analyst

May 2015Aug 2017 · 2 yrs 3 mos · Hyderabad Area, India

ITIL Process ImplementationTechnical SupportITIL

Education

St. Joseph's Degree & PG College

Bachelor of Commerce (B.Com.)

Jan 2012Jan 2015

I Class CDR Junior College

12 — Board of intermediate

Jan 2009Jan 2011

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