Chandresh Mathur — CEO

In my journey of 25 years of work experience I have travelled from being an “Inbound call center executive” to a Sr. Vice President. I am a business growth and delivery leader building, scaling, and stabilizing operations across BPM, digital transformation, and cyber security services. My career has been defined by one consistent theme—turning relationships into sustainable businesses and ideas into scalable delivery engines. Currently serving as Senior Vice President – New Business and Delivery at ARCIS e Services, I have played a pivotal role in growing the organization from an early-stage operation into a multi-hundred-member enterprise, expanding revenues, service lines, and global client footprints over a 15-year journey. I operate comfortably across the entire value chain—from CXO-level business development and pre-sales to "P&L" ownership, large-scale transitions, governance, and delivery assurance. I bring deep expertise in contact centers, digitally enabled back-office operations, field operations, analytics, process automation, and cyber security consulting. I have led multiple high-impact digital initiatives that became industry benchmarks across insurance, telecom, and supply chain domains—helping clients unlock measurable cost savings, improve fraud detection, and win prestigious industry awards. I am passionate about creating new markets, enabling transformation, and delivering outcomes that endure. Beyond numbers and growth curves, I am deeply invested in people leadership—building empowered teams, grooming next-line leaders, and creating cultures anchored in accountability, trust, and performance. I believe strong businesses are a natural outcome of strong relationships—internally with teams and externally with clients. Along this value chain, I discovered for myself the enjoyment I get in interacting and creating relationships that go beyond just business. Business deals are natural outcomes when there is a space of commitment for each other. I look forward to more such interactions, helping me expand my community and be of service with all my authenticity. In my "ME" time i am an active researcher in the subject of "Astrology" that i have been pursuing since 2019. 📧Do reach me out at: chandreshmathur74@gmail.com

Stackforce AI infers this person is a leader in BPM and digital transformation with a strong focus on operational excellence.

Location: Delhi, Delhi, India

Experience: 28 yrs 11 mos

Skills

Business Strategy
Service Delivery Management
Business Growth
Digital Transformation
Operational Excellence
Cost Optimization
Customer Satisfaction

Career Highlights

Transformed early-stage operations into a multi-hundred-member enterprise.
Led high-impact digital initiatives recognized as industry benchmarks.
Built empowered teams and fostered strong client relationships.

Work Experience

ARCIS e Services Pvt. Ltd.

Senior Vice President – New Business & Delivery (2 yrs 6 mos)

VP - Operations Delivery & New Business (Pre-sales) (14 yrs 5 mos)

IBM Daksh Pvt ltd

Manager - Operations (US HealthCare) (2 yrs)

Silver Skills Pvt Ltd (erstwhile EMR )

Manager – Operations & International Business (6 yrs)

Vodafone (erstwhile Essar)

Team Leader - Call Center (3 yrs)

Cambata Aviation Pvt Ltd

Supervisor – In-flight Crew Administration (1 yr)

Education

Post Graduation in HR at All India Management Association - AIMA

General Studies at Xaviers school

Participative Education at Landmark Education

Delhi University at Deen dayal Upadhyaya College

AISSE at Salwan Public School

Senior Secondary at Salwan Public School

Chandresh Mathur

CEO

Delhi, Delhi, India28 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Transformed early-stage operations into a multi-hundred-member enterprise.
Led high-impact digital initiatives recognized as industry benchmarks.
Built empowered teams and fostered strong client relationships.

Stackforce AI infers this person is a leader in BPM and digital transformation with a strong focus on operational excellence.

Contact

Skills

Core Skills

Business StrategyService Delivery ManagementBusiness GrowthDigital TransformationOperational ExcellenceCost OptimizationCustomer Satisfaction

Other Skills

Service DeliveryOperational GovernanceCyber SecurityBusiness DevelopmentPre-salesOperations DeliveryProcess ExcellenceDelivery StabilitySix SigmaCost ReductionProcess ManagementAnalyticsClient DeliveryCustomer ServiceTeam Management

About

Experience

28 yrs 11 mos

Total Experience

5 yrs 9 mos

Average Tenure

16 yrs 11 mos

Current Experience

Arcis e services pvt. ltd.

2 roles

Senior Vice President – New Business & Delivery

Promoted

Nov 2023 – Present · 2 yrs 6 mos

Lead enterprise-wide responsibility for business growth, service delivery, and operational governance across BPM, digital transformation, and cyber security portfolios. Drive strategy from market entry and CXO engagement through deal closure, transition, and long-term account expansion, with full accountability for profitability and scale.
Key Contributions & Achievements
Scaled the organization from an early-stage setup to a large multi-service delivery model, growing headcount from 45 to 800+ professionals while expanding revenue steadily over a 15-year period.
Built and executed new business acquisition strategies across BPM and cyber security services, resulting in 18+ new enterprise logos and a strong, sustainable sales pipeline.
Established end-to-end pre-sales and deal governance, including RFP responses, solution design, pricing models, SLAs, risk frameworks, and transition planning.
Spearheaded digital transformation initiatives across insurance, telecom, and supply chain domains, delivering significant cost efficiencies, fraud reduction, and operational transparency for clients.
Enabled multiple clients to achieve industry recognition and awards (including CIO 100 and Celent Model Insurer Asia) through outcome-driven transformation programs.
Acted as the single-point CXO interface for strategic accounts, ensuring delivery excellence, financial discipline, and long-term client retention.
Built leadership depth through structured coaching and mentoring, creating a performance-driven culture with strong succession readiness.

Business GrowthService DeliveryOperational GovernanceDigital TransformationCyber SecurityBusiness Strategy+1

VP - Operations Delivery & New Business (Pre-sales)

Jun 2009 – Nov 2023 · 14 yrs 5 mos

ARCIS 13 years (+) & currently employed with.
Heading Business Development (Pre-sales), New Customer Acquisition, Operations & Delivery

Business DevelopmentPre-salesOperations DeliveryBusiness Strategy

Ibm daksh pvt ltd

Manager - Operations (US HealthCare)

May 2007 – May 2009 · 2 yrs · Gurugram, Haryana, India · On-site

Managed large-scale healthcare operations with a focus on cost optimization, process excellence, and delivery stability in a high-volume, compliance-driven environment.
Key Contributions & Achievements
Led a Six Sigma Green Belt project focused on reducing cost per employee, delivering annual savings of USD 210K without impacting service quality.
Successfully managed the physical relocation of a 1,000-employee business unit, ensuring zero disruption to client operations.
Strengthened SLA adherence and operational controls across healthcare processes, improving predictability and governance.
Recognized internally for operational rigor, execution discipline, and ability to manage complex change initiatives.

Cost OptimizationProcess ExcellenceDelivery StabilityOperational Excellence

Silver skills pvt ltd (erstwhile emr )

Manager – Operations & International Business

May 2001 – May 2007 · 6 yrs · Gurugram, Haryana, India · On-site

Played a foundational role in scaling international operations, combining process management, analytics, and client delivery in a high-growth startup environment.
Key Contributions & Achievements
Supported rapid startup ramp-up, scaling operations from 25 to 150+ resources within two years while growing revenues from USD 12K to USD 0.2M.
Managed diverse portfolios including US healthcare operations, accounts payable/receivable, MIS, and analytics, ensuring strong process controls.
Contributed to building early operational frameworks that supported long-term scalability and client confidence.
Earned multiple performance and excellence awards for operational delivery and leadership impact.

Process ManagementAnalyticsClient DeliveryOperational Excellence

Vodafone (erstwhile essar)

Team Leader - Call Center

Apr 1997 – Apr 2000 · 3 yrs · Okhla - New Delhi · On-site

Led frontline customer service operations in a fast-paced telecom environment, balancing service quality, team productivity, and customer experience.
Key Contributions & Achievements
Managed walk-in and call center customer service teams, consistently meeting service benchmarks.
Improved team performance through structured coaching, real-time feedback, and process adherence.
Developed early leadership capabilities by handling escalations, workforce coordination, and service reporting.

Customer ServiceTeam ManagementService QualityCustomer Satisfaction

Cambata aviation pvt ltd

Supervisor – In-flight Crew Administration

Apr 1996 – Apr 1997 · 1 yr · New Delhi, Delhi, India · On-site

Supported airline operations by managing crew administration, scheduling, and compliance coordination.
Key Contributions & Achievements
Ensured accurate crew documentation, roster management, and operational readiness.
Coordinated closely with flight operations to support on-time performance and compliance standards.
Built strong administrative discipline early in career, forming a foundation for later leadership roles.

Crew AdministrationSchedulingCompliance Coordination