Charisma Jonnala

Product Manager

Hyderabad, Telangana, India4 yrs 10 mos experience

Key Highlights

Managed $500K revenue for Fortune 500 clients.
Achieved promotions within 6 months at both companies.
Developed CRM automation API, reducing manual efforts.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on customer success and pre-sales strategies.

Contact

Skills

Core Skills

Customer Success ManagementProduct ManagementPre-sales ConsultingSales StrategyGo-to-market Strategy

Other Skills

Agile Project ManagementAnalytical SkillsBusiness Relationship ManagementBusiness-to-Business (B2B)C (Programming Language)Cadence VirtuosoCommunicationConsultative SellingCorporate PresentationsCustomer LoyaltyCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceFigma

About

I have always loved to dig into customer problems and solve them with modern technology. Over the last three years, I had the privilege of doing just that. I am now enthusiastic about broadening my horizons. That's precisely why I've embarked on an MBA program, specializing in technology and business management. I've worked in two dynamic SaaS startups as a Pre Sales Consultant and Customer Success Manager where I learned, experienced, and accomplished the following: -> Always put customers' pain first, then make it disappear with the perfect solution. Satisfaction guaranteed! -> Diverse experience, from AI-based Chatbots to unified mobile device management. -> Worked with clients worldwide and that was the absolute highlight of my job! -> Scaled multiple accounts and worked with Fortune 500 companies. -> Achieved promotions within 6 months at both companies My specialties include my ability to handle complex projects, develop effective go-to-market strategies, and build strong relationships with stakeholders has been the key to consistently delivering value to customers and achieving business triumphs. So far I have C, C++, Python, and SQL under my belt. I'm still enthusiastically grabbing onto any other programming languages, frameworks, or principles I can integrate into the coding web in my head. I enjoy meeting new people and hearing new perspectives. Reach out to me at charisma.jonnala@mastersunion.org.

Experience

4 yrs 10 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 1 mo

Current Experience

Inncircles

AI Product Manager

May 2025 – Present · 1 yr 1 mo · Hyderabad, Telangana, India

Building some of the most interesting AI tools for the construction industry, from helping teams prepare documents to answering complex questionnaires, and a lot more along the way.
As a founding product manager, I’m really enjoying the 0–1 journey and everything that comes with building in this space.

Locus

Product, CPO's Office

Apr 2024 – May 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Yellow.ai

2 roles

Product Success Manager

Jan 2023 – Jun 2023 · 5 mos

1. Managed $500K revenue for 15 clients (Fortune 500), collaborating with delivery & engineering team for efficient delivery and support
2. Partnered with the product team to develop and integrate a CRM automation API, reducing manual integration effort by 10%
3. Initiated quarterly reviews with client-side CXOs, fostering weekly collaboration, resulting in a 10/10 NPS and 15% churn reduction
4. Leveraged data analytics to develop and present an account maturity plan at the CXO level, driving a $300K upsell revenue
5. Conducted post-feature release client demo workshops, boosting engagement and generating $100K in expansion opportunities

Analytical SkillsCustomer SatisfactionPost-SalesConsultative SellingStrategic ThinkingKey Account Management+9

Presales Consultant

Jun 2022 – Jan 2023 · 7 mos

1. Customized demos by gathering customer requirements, and addressing pain points, resulting in a 10% growth in win rates
2. Led collaborative pre-call strategy, leveraging extensive customer research, resulting in $80k in revenue within the initial 2 months
3. Streamlined RFP responses using AI, boosting efficiency by 50%, delivered scope and cost within 24 hours, accelerating deal closure
4. Led the development of a library of 10+ tailored sales collaterals for each industry and region, aligning with customer needs

Large Language Models (LLM)Pre-Sales Business & Technical ConsultationPre-Sales ConsultingAnalytical SkillsPresentation SkillsOnsite Customer Meetings and Customer Relationship Managemen+6

Mitsogo

Product Consultant

Sep 2020 – May 2022 · 1 yr 8 mos · India

1. Conducted customer requirements gathering to deliver personalized demos, addressing pain points, resulting in 60+ deal closures
2. Collaborated with the Product team to launch Windows-specific features, resulting in a 10% increase in customer acquisition
3. Elevated B2B demand generation with webinars, and implemented lead validation, resulting in increased lead acquisition by 10%
4. Partnered with the Engineering Team, to prioritize critical issues for timely support, resulting in a 15% boost in CSAT
5. Mentored a team of 4 Junior Product Consultants on the product and tools used, empowering them to contribute effectively

Business-to-Business (B2B)Go-to-Market StrategyStrategic RoadmapsProduct DevelopmentProduct Lifecycle ManagementProduct Management

Airtel

Intern

May 2019 – Jun 2019 · 1 mo · Bangalore

Successfully configured a router to the specified frequency in L-Band to communicate with a host. Established a connection using putty.
Configured the modem by connecting the TX and RX coaxial cables to the antenna and aligning the antenna by changing the azimuthal and elevation angle.

Flex

Intern

May 2018 – Jun 2018 · 1 mo · Bangalore

Hardware Tool integration & Building: Built a library for spare parts of HP printing press

Hindustan aeronautics limited

Intern

Dec 2017 – Dec 2017 · 0 mo · Bengaluru Area, India

• Analysed the schematic layout and built a test equipment on PCB board that enabled testing indicators such as Engine Torque, Turbine gas temperature indicator on a helicopter.