Aug 2025 – Oct 2025 · 2 mos · Redwood City, California, United States

• Current Responsibilities:
• Lead and manage the QA team, overseeing manual testing across Android, iOS, and web applications, with a focus on feature and regression testing.
• Interface with developers, marketing, and business teams to align engineering priorities with company objectives.
• Oversee and initiate emerging external testing program.
• Maintain and organize engineering documentation, test plans, and release checklists for clear team communication.
• Schedule and facilitate meetings with developers, QA, and leadership to improve product quality and engineering efficiency.
• Working Toward:
• I am actively working to expand our test automation and coverage by researching and evaluating automation platforms that will integrate into our CI/CD pipeline. Additionally, I plan to soon initiate focus groups to collect feedback from clinicians, potential users, and stakeholders to enhance product usability and performance.

Feb 2025 – Aug 2025 · 6 mos · Redwood City, California, United States

• Current Responsibilities:
• Lead and manage the QA team, overseeing manual testing across Android, iOS, and web applications, with a focus on feature and regression testing.
• Interface with developers, marketing, and business teams to align engineering priorities with company objectives.
• Oversee and initiate emerging external testing program.
• Maintain and organize engineering documentation, test plans, and release checklists for clear team communication.
• Schedule and facilitate meetings with developers, QA, and leadership to improve product quality and engineering efficiency.
• Working Toward:
• I am actively working to expand our test automation and coverage by researching and evaluating automation platforms that will integrate into our CI/CD pipeline. Additionally, I plan to soon initiate focus groups to collect feedback from clinicians, potential users, and stakeholders to enhance product usability and performance.

Jan 2023 – Feb 2025 · 2 yrs 1 mo · Redwood City, California, United States

• Facilitated daily scrum meetings, ensuring agile methodologies were effectively adopted by the development team.
• Designed and maintained online documentation, including technical guides, monthly newsletters, and instructional materials for HIPAA and SOC2 compliance.
• Developed eBooks and marketing materials distributed at conferences, contributing significantly to the acquisition of a key NBA client and enhancing brand visibility.
• Wrote comprehensive website copy, aligning with brand voice and enhancing user engagement, alongside creating user-friendly help documentation and instruction manuals.
• Collaborated with Subject Matter Experts (SMEs) to produce white papers and other critical documents, supporting the company's thought leadership and compliance efforts.
• Led user testing initiatives for website redesign, including heuristic evaluations and usability tests, ensuring accessibility and optimal user experience.
• Authored engaging monthly blogs and newsletters, establishing a strong community and keeping users informed and engaged.
• Managed social media outreach on LinkedIn, achieving an 850% increase in following through effective comment outreach, reposting, and content creation.
• Utilized a wide range of tools and software including ChatGPT, Adobe Suite, Canva, Veed.io, Google Suite, Microsoft Office Suite, WordPress, SEMrush, Hubspot, and Figma to create and optimize content.

Mar 2022 – Jan 2023 · 10 mos · Redwood City, California, United States

• Maintained and managed executive calendars, scheduling all meetings and travel arrangements to optimize time management.
• Acted as the first point of contact for the executive, handling and prioritizing all incoming and outgoing communications, including emails, phone calls, and mail.
• Organized and facilitated meetings, including setting agendas, taking minutes, and ensuring all necessary materials and equipment were prepared in advance.
• Prepared, reviewed, and edited documents, reports, and presentations, ensuring accuracy and compliance with company standards.
• Arranged all aspects of business travel, from booking flights and accommodations to creating detailed itineraries, ensuring efficient and trouble-free trips.
• Planned and executed office events, including meetings and staff gatherings.
• Conducted research on various topics as requested by the executive, providing comprehensive reports and recommendations.
• Provided support and guidance to other staff, fostering a collaborative and productive work environment.
• Utilized a range of office software, including MS Office Suite, Google Workspace, and project management tools, to enhance productivity and communication.

Jun 2023 – Aug 2023 · 2 mos · Redwood City, California, United States · Remote

• Played a key role in revamping the organization's website copy, improving readability.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Budapest, Hungary

• Spearheaded a cross-cultural collaboration with a team of 7 Hungarian writers, enhancing the translation and editing process to ensure clarity and consistency across diverse pieces.
• Specialized in editing and translating intricate international and domestic political articles, showcasing proficiency in handling complex subject matter with precision.
• Applied meticulous adherence to a comprehensive style guide, crafting content tailored for an international audience, and demonstrating a keen understanding of global communication nuances.
• Demonstrated exceptional dedication to project timelines by frequently extending work hours, ensuring that stringent deadlines were consistently met without compromising quality.