Mar 2025 – Dec 2025 · 9 mos · Bengaluru · On-site

• Managed the DFBE (Dairy, Bakery, Frozen & Eggs) category, contributing ~65% of total business revenue, while handling key dairy and milk brands. Led expansion planning and scaled operations across 30+ cities through integration with the Reliance Smart network. Monitored category P&L, optimized margins, and achieved ~16% gross margin for the DFBE category. Developed a demand forecasting tool that improved indenting accuracy and reduced product dump quantity by ~4%. Collaborated with marketing teams to execute growth campaigns that improved AOV, order penetration, and customer penetration metrics.

Oct 2024 – Mar 2025 · 5 mos · Bengaluru · On-site

• Leading the Batter & Fresh Chutney category, managing key brands including iD Fresh Food, Rishta Foods, and multiple regional brands.
• Conducted competitive analysis and optimized city-wise assortment planning to strengthen regional brand presence on the platform.
• Developed a demand forecasting tool that streamlined daily indenting and improved supply chain efficiency.
• Designed and executed go-to-market expansion plans across 10 cities, balancing demand across Dairy, Bread, Eggs, and Batter categories.

Nov 2022 – Oct 2024 · 1 yr 11 mos · Gurugram · On-site

• Managed the high-revenue DFBE (Dairy, Bakery, Frozen & Eggs) category, contributing ~65% of total business revenue while handling key dairy accounts.
• Led micro-expansion planning and scaled live operations across 30+ cities through strategic integration with the Reliance Smart network.
• Monitored category P&L dynamically, optimized procurement margins, and achieved a solid ~16% gross margin for the vertical.
• Developed an internal demand forecasting tool that boosted indenting accuracy and lowered product dump quantity by ~4%.
• Collaborated with marketing teams to run growth campaigns that improved AOV, order penetration, and user penetration metrics.

Nov 2022 – Oct 2024 · 1 yr 11 mos

• Managed national-level Milk category operations for Swiggy Instamart, handling key accounts including Amul, Mother Dairy, Milma, and Verka. Automated forecasting models and transitioned them to ARS, improving operational efficiency and optimizing team bandwidth. Led Tier 2 & Tier 3 market expansion for the DBE category by strengthening supply operations and onboarding regional brands. Planned and executed city-level growth campaigns to drive category performance and sales growth.

Aug 2021 – Oct 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India · On-site

• Managed end-to-end P&L for the Fruits & Vegetables category across 5 central warehouses servicing 8+ cities under Meesho Superstore. Developed and implemented a vendor bidding process, improving contribution margins by 4. Conducted primary market research to enhance assortment quality and aligned sourcing, supply chain, and quality teams for efficient procurement operations. Led a team of 4 direct reports and expanded the seller base by 6X within 4 months. Created SOPs for cataloging, fulfillment, quality control, refunds, penalties, payments, and marketplace operations.

Apr 2021 – Aug 2021 · 4 mos

Aug 2018 – Apr 2021 · 2 yrs 8 mos

• Have worked in setting up several new verticals (Swiggy Stores, Store Lite (Grocery Vertical), Meat Category Swiggy POP) of Swiggy in different regions of the country.
• Key Responsibility:
• Category Management: Managed these categories single handedly.
• Supply Management: Ensured that We should have enough supply (Restaurant) across category. Ensured maximum coverage across all zones of a region.
• Marketing: Was responsible for planning proper marketing plan on time to time basis.
• Growth: responsible for growing the category .

Jan 2018 – Aug 2021 · 3 yrs 7 mos

• Played a key role in scaling multiple strategic initiatives including Swiggy Instamart, Swiggy Stores, Swiggy POP, Meat Category, and Urban Kirana. Led store and warehouse operations including demand forecasting, inventory management, infra planning, resource allocation, and P&L management. Managed supply chain and logistics operations to optimize fill rates within working capital constraints. Improved key business metrics: reduced Opex by 23%, increased SLA adherence from 86% to 95%, improved item fulfillment from 75% to 99%, reduced wastage from 6% to 2.5%, and lowered AR2P by 80%.

Jan 2018 – Aug 2018 · 7 mos

• In-charge of bringing restaurants on board to the Swiggy portal, communicating with the Sales team to get prospective restaurants on board.
• Visiting restaurants who are on board, and dishing out their Special or Favorite food items, coordinate with the photographer for photography of foods and Collated the information to help Swiggy conduct business with these restaurants.
• As an On-Boarder, established and maintained effective end to end ownership of restaurants at Swiggy.
• Nurtured ongoing relationships with restaurants and worked to minimize any technical or operational issues.
• Coordinated with other team members to ensure an appropriate turn-around time for every task, thereby improving our equity with clients and consumers
• Preparing a daily Reconciliation report for the same.
• Trained new hires for the same domain.

Aug 2019 – Jul 2021 · 1 yr 11 mos · Jaipur, Rajasthan, India · On-site

Jan 2017 – Aug 2017 · 7 mos · Jaipur, Rajasthan, India

• At The Fern –An Ecotel Hotel, I have learned the techniques required to develop
• the hotel sales, moreover, learned to deal with different clients. Here I was taking care of all
• the in-house queries for wedding and room bookings.

Jan 2017 – May 2017 · 4 mos

Sep 2016 – Jan 2018 · 1 yr 4 mos

• Enhanced guest experience by introducing local cultural performers and curated experiences to create memorable stays. Developed and implemented SOPs to ensure smooth cross-functional coordination and operational efficiency across teams.

Sep 2016 – Jan 2017 · 4 mos · Rajasthan, India

• “The Westin Pushkar”, a Pre-opening Property at Pushkar Rajasthan, Here
• I was responsible for the organizing daily task and learnt all the basics of “Property
• management System”.

Sep 2016 – Jan 2017 · 4 mos

Dec 2015 – Sep 2016 · 9 mos · bangalore

• During my tenure in Hyatt, I have been explored to diverse Front Office department, at ‘Hyatt
• Bangalore’ I have learned the basic of Guest complaint Handling, worked there as a receptionist,
• my work involves the Check-in and Check out of the guest.

Dec 2014 – Jun 2015 · 6 mos · Bengaluru Area, India

• During my industrial training, I have been explored to diverse departments, at ‘Hyatt
• Bangalore’ to gain important experience in hospitality industry and learned to manage hotel
• operations while providing customer service. I got an appreciation letter for my work.

Jun 2015 – Nov 2015 · 5 mos · Jaipur, Rajasthan, India · On-site