Sep 2015 – Oct 2016 · 1 yr 1 mo

• Helped create a new operating model for New York Life IT.
• Engaged senior leadership and subject matter experts to define new functions with processes, principles, capabilities, interactions and metrics.
• Facilitated sprints and workshops to engage key stakeholders.
• Performed project management as well as risk analysis.
• Contributed to overall IT transformation efforts, including cultural evolution.

Mar 2014 – Sep 2015 · 1 yr 6 mos

• Lead dynamically-sourced help desk across sites in the US. Provided end user support to financial services professionals. Groups supported include Service Company, fixed income, real estate, third party distribution, and boutiques.
• Designed and presented quarterly metrics package to CIO and senior IT leadership.
• Gave customer-facing presentations, analysis and performed problem remediation with other support professionals throughout the enterprise.
• Managed engagement with Rutgers BAIT program (internships).

May 2008 – Mar 2014 · 5 yrs 10 mos

• System architected/administrated hundreds of home-grown and off-the-shelf systems involved with trading/financial analysis.
• Supported complete system stacks (hardware and software). Applications supported include Advent Gevena, BizTalk, Compass, Charles River, Examiner, LMS, Pace, Pyxis, SharePoint, Wall Street Office, Witness, and others.
• Managed offshore administration of collaboration suite (SharePoint).
• Created and iterated on disaster recovery plans.
• Engaged with teams across the enterprise of New York Life, including insurance and annuities.
• Met and exceeded audit and compliance requirements.
• Worked with multiple vendors on requests for proposals and implementation strategies.
• Helped integrate legacy, home-grown CRM system with SalesForce.

May 2005 – May 2008 · 3 yrs · Greater New York City Area

• Managed systems for DraftFCB advertising company.
• Implemented/administrated digital asset indexing and management systems.
• Introduced new technology and collaborated with IT management to streamline processes and document standards.
• Implemented disaster recovery plans linking New York data center with remote data center.
• Ensured SOX and regulatory compliance.
• Supported user base of approximately 1,500 people across multiple sites.
• Extensively documented all processes.

Jan 2002 – May 2005 · 3 yrs 4 mos · Greater New York City Area

• Administrated information technology resources for trade association with thousands of members.
• Collaborated with business areas to foster technology use and sell products online, as well as through traditional channels.
• Trained and guided staff on the use of new technology, as well as streamlined processes.
• Facilitated introduction of company-wide intranet site.
• Interfaced with management in coordinating business processes using technology.