Sep 2022 – Aug 2024 · 1 yr 11 mos · Malaysia

• Oversaw digital healthcare product roadmap across multiple regions.
• Delivered patient-centric solutions, improving appointment booking efficiency by 43% and driving higher engagement.
• Collaborated with medical, IT, and business teams to ensure regulatory compliance and product scalability.

Sep 2021 – Sep 2022 · 1 yr · Malaysia

• Acted as product owner for campaign management system.
• Drove adoption of new features that increased active users by 25%
• Streamlined integration with partner platforms, reducing time-to-market by 10%

Mar 2020 – Sep 2021 · 1 yr 6 mos

• Launched all new Maxis TV 2.0 in Feb '21
• Manage the end-to-end product management of Maxis TV from customer journey, monetization, comms, adoption
• Continuously working with partners to bring in quality content

Jun 2019 – Mar 2020 · 9 mos

• Managed the end-to-end prepaid proposition for the migrant segment in Malaysia.
• Drove IDD base growth by running promos and campaign with competitive cost pricing
• Initiated a self serve platform that enable foreign worker to explore various relevant services available
• Continuously manage and grow the mobile Internet base for prepaid

Apr 2018 – Jun 2019 · 1 yr 2 mos

• Innovative team developed to work on various streams including healthcare specifically.
• The role will reports to CEO as part of CEO office, working closely with the Head of Strategy and Transformation. The role focuses on developing digitized solution surrounding the various verticals of new businesses.
• Current projects
• 1) Wellness pilot program ( Digi Stepz ) - successfully launched Nov'18
• 2) Digitized diabetes mobile management solution - in progress
• 3) Iot project

Nov 2016 – Apr 2018 · 1 yr 5 mos

• Reporting line to Head of Postpaid Marketing
• Handles QTU ( Quota top up) portfolio with constant tracking and developing new products to drive revenue and sustainability for the organization
• Leading few projects initiatives to drive the team towards achieving our target, mission and goals
• Projects:
• 1) Auto-payment
• Successfully launched auto-billing campaign with MAYBANK 2017 - 2% growth contribution
• Successfully launched auto-billing promotion with Mastercard 2018 - 3% growth contribution
• Incremental uptake on auto-billing every month
• 2) Billing related projects
• 3) Base retention program

Sep 2015 – Oct 2016 · 1 yr 1 mo

Nov 2014 – Aug 2015 · 9 mos · Selangor, Malaysia

• Reports to:
• Director for overall performance
• Individual Consultant for the duration of each assignment
• Description:
• Owns the delivery performance of assignments up to shortlist stage and beyond
• Delivers on multiple assignments at any one time
• Has in-depth knowledge and understanding of specific markets and industry sectors
• Adds value to the client
• Recognises opportunities for further business development and shares information with other areas of the business
• General responsibilities:
• Work with Consultants in the execution of search assignments, taking responsibility for the research element
• Assist in the management of day-to-day aspects of search assignments, including candidate management and client liaison, and provide update information to Consultants and clients (as appropriate)
• Build a network of first class contacts (internally and externally) in order to enhance reputation as an expert in chosen sector of search work
• Proactively build the sector, client, potential candidate and potential source knowledge of the firm.