Craig Abraham

Business Development Executive

Bengaluru, Karnataka, India5 yrs 6 mos experience

Highly Stable

Key Highlights

Proven track record in driving business growth.
Expertise in financial compliance and customer support.
Strong leadership in team collaboration and program management.

Stackforce AI infers this person is a Fintech professional with strong capabilities in business development and customer support.

Contact

Skills

Core Skills

Financial ComplianceCustomer SupportProgram ManagementTeam LeadershipSales StrategyMarketing ManagementEvent ManagementCustomer Service

Other Skills

Rapid LearningEasily AdaptableJiraResolving IssuesSocial Media ManagementAbility to work in a teamService StandardsInventory ManagementCustomer SatisfactionFinancial AnalysisInternational Business ExposureOutbound SalesExceed Sales GoalsJira Service DeskProactive and Solution Oriented

About

Driven and results-oriented Business Specialist, passionate about identifying opportunities, solving complex problems, and optimizing operations. With a strong background in payments, financial compliance, and customer support, I am dedicated to driving business growth and enhancing client satisfaction. I thrive in dynamic environments, collaborating with diverse teams to implement strategic solutions that align with company goals. My focus is on delivering exceptional service while ensuring regulatory compliance and streamlining processes for improved efficiency. Always looking to connect with like-minded professionals and explore opportunities to create long-term value and build a lasting legacy. Let's connect : craigabraham.ca@gmail.com

Experience

5 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr

Current Experience

Hubspot

Business Development Representative

May 2025 – Present · 1 yr · Bengaluru, Karnataka, India · Hybrid

Revolut

Business Customer Support Specialist - Payments and FinCrime

Feb 2024 – May 2025 · 1 yr 3 mos · India · Remote

Provided front-line support to business clients for payment-related queries (SWIFT, SEPA, ACH, WIRE), including transaction issues, payment failures, chargebacks, and financial crime concerns while ensuring compliance with financial regulations and data security standards.
Accurately identified, categorized, and escalated complex financial crime cases (AML, TM, KYC) to the appropriate teams via JIRA, ensuring effective issue resolution and regulatory compliance.
Supported new joiners through shadowing and buddy sessions, fostering understanding of processes, policies, and target achievement.

Rapid LearningEasily AdaptableFinancial ComplianceCustomer Support

Saginaw valley state university

Graduate Assistant

Aug 2021 – May 2023 · 1 yr 9 mos · United States · On-site

Designed and executed engaging cultural programs for international student orientations, enhancing the student experience.
Led the social media efforts for the Office of International Programs, managing a team of 3 interns to create content and promote campus news.
Co-managed summer programs and planned 4 events, including exchange student visits, showcasing local attractions and traditions.

Resolving IssuesEasily AdaptableProgram ManagementTeam Leadership

Wireless superstore of grand rapids llc

Sales and Marketing Coordinator

Feb 2020 – May 2023 · 3 yrs 3 mos · United States · On-site

Assisted the district manager in developing the store brand and creating strategic plans, driving sales against 17 local competitors.
Created a post-Covid revenue strategy and optimized inventory levels, ensuring timely stock availability and product placement.
Coordinated with the sales team to exceed monthly goals, consistently gaining 50+ new customers each month.

Ability to work in a teamService StandardsSales StrategyMarketing Management

Saginaw valley state university

Audio Visual/ Event Employee

Aug 2018 – Dec 2019 · 1 yr 4 mos · United States · On-site

Managed audiovisual and technological programs for external and internal events for corporations, university departments, non-profit organizations, individuals ranging from 10 to 1000+ people in attendance, and annual gross revenues of events totaling over $3 million. Supported 7 event coordinators, 2 event technology specialists, 1 secretary and 2 directors.
Supervised audiovisual operations to ensure client satisfaction and supported the average customer return rate of 95%.
Processed over $1K worth of transactions over a two-hour shift for the University Box Office.
Coordinated and oversaw 20 wedding ceremonies and rehearsals annually.

Ability to work in a teamCustomer SatisfactionEvent ManagementCustomer Service